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Remote Apple Support Jobs in Chicago, IL (NOW HIRING)

Remote Customer Service Agent

Gary, IN · Remote

$15.50 - $20.75/hr

... virtual customer service support for a variety of client programs across industries. This ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...

Remote Customer Service Agent

Hammond, IN · Remote

$15 - $20/hr

... virtual customer service support for a variety of client programs across industries. This ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...

Remote Customer Service Agent

Crown Point, IN · Remote

$14.75 - $19.75/hr

... virtual customer service support for a variety of client programs across industries. This ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...

Remote Spanish Bilingual Customer Service

Gary, IN · Remote

$15.50 - $19.50/hr

Android or Apple Phone * Provide your own equipment, including a Windows operating PC (Macs, Chromebooks, tablets are not supported) Review the Liveops basic technology requirements Hours: * Choose ...

Remote Spanish Bilingual Customer Service

Hammond, IN · Remote

$15 - $18.75/hr

Android or Apple Phone * Provide your own equipment, including a Windows operating PC (Macs, Chromebooks, tablets are not supported) Review the Liveops basic technology requirements Hours: * Choose ...

VDC Manager, M&P

Chicago, IL · Remote

$100K - $130K/yr

This is a remote role within the United States. US work authorization is required. About VIATechnik ... We work on some of the industry's largest and most interesting projects such as Apple's new ...

VDC Manager, M&P

Chicago, IL · Remote

$100K - $130K/yr

This is a remote role within the United States. US work authorization is required. About VIATechnik ... We work on some of the industry's largest and most interesting projects such as Apple's new ...

This is a remote role within the United States. US work authorization is required. About VIATechnik ... We work on some of the industry's largest and most interesting projects such as Apple's new ...

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Remote Apple Support information

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How much do remote apple support jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote apple support in Chicago, IL is $19.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.06 per hour, depending on experience, location, and employer.

What is a Remote Apple Support job?

A Remote Apple Support job involves assisting customers with troubleshooting, technical issues, and inquiries related to Apple products and services. Support is typically provided via phone, chat, or email, allowing specialists to diagnose problems and guide users through solutions. This role requires strong knowledge of Apple hardware, software, and ecosystem, along with excellent communication skills. Many positions are offered by Apple or authorized third-party support providers, often with flexible work-from-home opportunities.

What are the key skills and qualifications needed to thrive in the Remote Apple Support position, and why are they important?

To thrive as a Remote Apple Support specialist, you need a solid understanding of Apple products, troubleshooting skills, and experience with customer service, often supported by relevant certifications such as Apple Certified Support Professional (ACSP). Familiarity with remote desktop software, ticketing systems, and Apple’s proprietary support tools is typically required. Excellent verbal communication, patience, and problem-solving abilities are essential soft skills in this customer-focused role. These skills and qualities allow you to efficiently resolve technical issues, ensure customer satisfaction, and maintain Apple’s reputation for top-tier support.

What does a typical workday look like for someone in a Remote Apple Support position?

A typical day as a Remote Apple Support specialist involves handling customer inquiries via phone, chat, or email, diagnosing technical issues, and guiding users through troubleshooting steps. You'll log interactions in ticketing systems, escalate complex cases to higher-level teams when necessary, and stay updated on new Apple products and software updates. Most teams hold regular virtual meetings to discuss updates and share best practices, fostering a collaborative remote work environment. This role offers exposure to a wide range of technical challenges, making every day unique and helping you build valuable skills that can lead to career advancement within Apple’s support or technical pathways.
What are the most commonly searched types of Apple Support jobs in Chicago, IL? The most popular types of Apple Support jobs in Chicago, IL are:
What job categories do people searching Remote Apple Support jobs in Chicago, IL look for? The top searched job categories for Remote Apple Support jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Remote Apple Support jobs? Cities near Chicago, IL with the most Remote Apple Support job openings:
Infographic showing various Remote Apple Support job openings in Chicago, IL as of May 2026, with employment types broken down into 91% Full Time, 3% Part Time, 1% Temporary, and 5% Contract. Highlights an 46% Physical, 3% Hybrid, and 51% Remote job distribution, with an average salary of $39,837 per year, or $19.2 per hour.
Apple Business Systems Engineer Manager

Apple Business Systems Engineer Manager

Apple

Chicago, IL • Remote

Full-time

Posted 2 days ago


Apple rating

8.1

Company rating: 8.1 out of 10

Based on 661 frontline employees who took The Breakroom Quiz

6th of 30 rated technology retailers


Job description

Weekly Hours: 40

Role Number: 200646658-1292

Summary

The people here at Apple don't just create products — they create the kind of wonder that's revolutionized entire industries! It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it!

Our sales team is, in many ways, the face of Apple to our largest customers. Our enterprise customers need to know that with their significant investments in our technologies, everything's going to work as promised. We are the ones who make believers out of them. We solve technical and business problems to ensure success for both Apple and its customers. We provide both technical sales consulting and support with a goal of transforming the way people work.

Description

An Apple Business Systems Engineering Manager leads a technical pre-sales team of Systems Engineers. Success in this role comes from encouraging, enabling, and holding accountable this team of trusted advisors.

As a critical component of the Account Team, SE's operate by getting in the field, establishing relationships as a trusted advisor by top Executives, and identifying opportunities to accelerate our efforts to deliver Apple solutions to Enterprise customers.

SE's leverage their ever-growing knowledge of Apple platforms and competitive intelligence to solve real business challenges. As evidenced in our system of record, SE's drive technical journeys and demonstrate ownership of the tactics necessary to execute the mutually aligned sales strategy.

SE's are always curious, showing empathy as they interact with stakeholders — seeking to understand before being understood. They share relevant experiences through great storytelling and take advantage of opportunities to impart knowledge which lifts the capabilities of their teammates.

Apple doesn't cut corners, in products or in business. SE's bring the highest level of integrity, honesty, and accountability in all that they do, every single day. SE's are trusted advisors who do what they say they'll do — and always do what's best for Apple.

Minimum Qualifications

  • 5 years of experience leading remote/field-based sales engineering, technical pre-sales teams, or quota-carrying sales teams.
  • Experience advising on or architecting technical business transformation solutions for large enterprises or at least 3 years of experience in a consultative pre-sales engineering role.
  • Demonstrate capability to communicate complex technical concepts to executive decision-makers and key stakeholders, using system of record and data visualization tools.
  • Demonstrate excellent communication skills and ability to tell compelling stories through presentation software as well as short-form communication tools.
  • Comfortable developing relationships with key stakeholders and executives while driving results with technical resources.
  • Demonstrate IS/IT knowledge with experience in the areas of AI implementations, enterprise security, networking, and communications technologies for iOS, macOS, and competing platforms.
  • Ability to articulate the benefits of modern deployment methods to enterprise customers and describe the nuances of deploying and managing the Apple platform in large organizations.
  • 50% travel is required for this role.

Preferred Qualifications

  • 7 years of experience leading quota-carrying, remote/field-based sales engineering or technical pre-sales teams.
  • Demonstrated ability to see the world through the eyes of your team members. Understanding how to align their motivations with company objectives and available resources within an acceptable timeframe.
  • Experience advising on technical business transformation solutions for large enterprises or at least 5 years of experience in a consultative pre-sales engineering role.
  • Understanding of Apple's security resources and can articulate clearly Apple's dedication to security and privacy. Expertly describe how our layered approach to security lowers risk to users while maintaining the integrity of both personal and corporate data. Given a customer's security requirements, you can architect a strategy to meet them on our platform.
  • Innate passion for Apple, the development of people, and insatiable curiosity to discover ways to enhance productivity and operational efficiency.

What Apple employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Apple logo

About Apple

Sourced by ZipRecruiter

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.

Industry

Computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Cupertino, CA, US

Year founded

1976