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Remote Support Jobs in Chicago, IL (NOW HIRING)

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Remote Support information

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How much do remote support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote support in Chicago, IL is $26.85, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $29.23 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What are the most commonly searched types of Support jobs in Chicago, IL?

The most popular types of Support jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Remote Support jobs?

Cities near Chicago, IL with the most Remote Support job openings:

Infographic showing various Remote Support job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,857 per year, or $26.9 per hour.

Remote Licensed Mental Health Counselor - Outpatient Services

Marshfield Mental Healthcare Center

Chicago, IL • Remote

$80K - $104K/yr

Full-time

Medical, Dental, Vision, PTO

Posted yesterday

New


Job description

Position Overview

Marshfield Mental Healthcare Center is seeking a dedicated and licensed Mental Health Counselor to join our growing team. This full-time remote position will involve providing comprehensive mental health counseling services to a diverse clientele, including individuals, couples, and families. As a key member of our outpatient team, you will play a crucial role in helping clients navigate their mental health challenges and work towards achieving healthier, fulfilling lives.

About the Organization

At Marshfield Mental Healthcare Center, we are passionately committed to promoting mental wellness across the Chicago area and beyond. Our organization strives to deliver high-quality, evidence-based mental health services to support individuals at various stages of their mental health journeys. Our mission is focused on helping our clients achieve their goals by providing compassionate and effective counseling and therapy services.

Work Environment

This position offers the flexibility of working remotely while being part of a supportive outpatient team. Our organization fosters a collaborative environment where mental health professionals can thrive. We utilize advanced telehealth technologies to connect with clients, ensuring that geographic barriers do not hinder access to essential mental health services. Team members engage regularly through virtual meetings to share best practices, discuss case management, and support each other’s professional development.

Key Responsibilities
  • Conduct thorough assessments and evaluations to accurately identify clients' mental health needs, including psychological, emotional, and behavioral concerns.
  • Develop individualized treatment plans tailored to meet each client's unique requirements and help them set achievable goals.
  • Provide high-quality individual, couples, and family therapy sessions using evidence-based practices to address a range of emotional and mental health issues.
  • Regularly monitor and document clients' progress and make necessary adjustments to treatment plans based on their evolving needs.
  • Utilize telehealth platforms for therapy sessions, ensuring a seamless experience for clients receiving remote support.
  • Collaborate with other healthcare providers, such as psychiatrists, social workers, and primary care physicians, to provide comprehensive care and maintain an integrated approach.
  • Adhere strictly to all ethical and legal standards in the provision of mental health services, including client confidentiality and informed consent.
Patient Population / Client Focus

The clients you will work with at Marshfield Mental Healthcare Center encompass a wide age range, including children, adolescents, adults, and seniors. Many clients face challenges such as anxiety, depression, trauma, relationship issues, and adjustment disorders. Your role as a counselor will be critical in helping them develop coping strategies and achieve personal growth.

Qualifications
  • Possess a Master’s degree in Counseling, Social Work, Psychology, or a related field from an accredited institution.
  • Hold an active state licensure as a mental health therapist, such as:
    • Licensed Marriage and Family Therapist (LMFT)
    • Licensed Clinical Professional Counselor (LCPC)
    • Licensed Clinical Social Worker (LCSW)
    • Licensed Psychologist (PsyD)
  • Demonstrate strong interpersonal skills and exceptional communication abilities.
  • Exhibit an ability to work both independently and as an integrated part of a team.
  • Familiarity with evidence-based therapeutic practices and willingness to utilize innovative approaches in therapy.
Preferred Experience
  • A minimum of two years of clinical experience providing therapy services is preferred.
  • Experience with telehealth platforms is advantageous as our counseling services utilize remote technology.
  • Demonstrated expertise in specific therapeutic modalities such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), or Motivational Interviewing.
Compensation and Benefits

We offer a competitive salary range of $80,000 to $104,000 per year, commensurate with experience and qualifications. In addition to a robust salary package, we provide comprehensive benefits, including health, dental, and vision insurance, a flexible work schedule, and generous paid time off. You will also have access to professional development opportunities, allowing you to enhance your skills and advance your career.

Career Growth Opportunities

At Marshfield Mental Healthcare Center, we prioritize the professional growth of our team members. As a Licensed Mental Health Counselor, you will have the opportunity to develop specialized skills in areas of interest, participate in training programs, and gain exposure to various therapeutic approaches. There are also pathways for advancement within our organization, setting the stage for a fulfilling and impactful career in mental health.

Why Join Our Team

Joining Marshfield Mental Healthcare Center means becoming part of a collaborative and passionate team that is committed to making a difference in our clients’ lives. We value diversity, inclusivity, and the well-being of our staff, ensuring a positive working environment where everyone can contribute and thrive. If you are looking to be part of a fulfilling mission to improve mental health outcomes, we encourage you to apply.

Application Information

If you meet the qualifications outlined and are passionate about supporting individuals on their mental health journeys, we invite you to submit your resume for consideration. Marshfield Mental Healthcare Center is proud to be an equal-opportunity employer and welcomes applications from diverse backgrounds.