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Remote Support Jobs in Boston, MA (NOW HIRING)

TeamLogic IT

Remote Support Technician Tier 3

Woburn, MA · On-site +1

$65K - $85K/yr

Remote Services - Tier 3 TeamLogic IT of Northeastern Massachusetts About Us: We are an IT Managed Services Provider located in Woburn, MA, focused on providing support for small to mid-sized ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

We are seeking to hire our first Technical Support Engineer for Level 1 support at 10Beauty. This ... Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote ...

Essence Journey

Remote Customer Support Associate

Boston, MA · Remote

$19 - $26/hr

Remote Customer Support Associate We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail-oriented professional who thrives ...

Zinier

Customer Support Associate (Remote)

Boston, MA · Remote

$18 - $24.50/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Zinier is looking for a customer-focused, technically curious Technical Support Engineer to join ...

Turing

Remote STEM Expert

Lynn, MA · Remote

Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Self-motivated and able to work independently in a remote setting. * Technical Setup: Desktop ...

New

Turing

Remote STEM Expert

Quincy, MA · Remote

Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Self-motivated and able to work independently in a remote setting. * Technical Setup: Desktop ...

New

Turing

Remote STEM Expert

Lynn, MA · Remote

Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Self-motivated and able to work independently in a remote setting. * Technical Setup: Desktop ...

New

Turing

Remote STEM Expert

Lowell, MA · Remote

Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Self-motivated and able to work independently in a remote setting. * Technical Setup: Desktop ...

New

Turing

Remote STEM Expert

Quincy, MA · Remote

Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Self-motivated and able to work independently in a remote setting. * Technical Setup: Desktop ...

New

Turing

Remote STEM Expert

Quincy, MA · Remote

Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Self-motivated and able to work independently in a remote setting. * Technical Setup: Desktop ...

New

Turing

Remote STEM Expert

Boston, MA · Remote

Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Self-motivated and able to work independently in a remote setting. * Technical Setup: Desktop ...

New

Turing

Remote STEM Expert

Lynn, MA · Remote

Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Self-motivated and able to work independently in a remote setting. * Technical Setup: Desktop ...

New

Turing

Remote STEM Expert

Lynn, MA · Remote

Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Self-motivated and able to work independently in a remote setting. * Technical Setup: Desktop ...

New

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All JobsSupport JobsRemote Support JobsRemote Support Jobs in Boston, MA

Remote Support information

See Boston, MA salary details

$15

$28

$48

How much do remote support jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for remote support in Boston, MA is $28.29, according to ZipRecruiter salary data. Most workers in this role earn between $20.87 and $30.82 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What Are Remote Support Jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a Remote Support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs
What are the most commonly searched types of Support jobs in Boston, MA? The most popular types of Support jobs in Boston, MA are:
What are popular job titles related to Remote Support jobs in Boston, MA? For Remote Support jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Remote Support jobs in Boston, MA look for? The top searched job categories for Remote Support jobs in Boston, MA are:
What cities near Boston, MA are hiring for Remote Support jobs? Cities near Boston, MA with the most Remote Support job openings:
Remote Support jobs near you
Remote Support Technician Tier 3

Remote Support Technician Tier 3

TeamLogic IT

Woburn, MA • On-site, Remote

$65K - $85K/yr

Full-time

Posted 14 days ago

Job description

* This position physically reports to our primary office in Woburn. WFH flexibility (2-3 days per week) is available after a probationary period.
Role: Remote Services - Tier 3
TeamLogic IT of Northeastern Massachusetts
About Us:
We are an IT Managed Services Provider located in Woburn, MA, focused on providing support for small to mid-sized businesses looking to outsource their IT functions. Relationship flexibility enables work arrangements that accommodate different levels of service, whether it be fully-outsourced IT, supplemental IT, or project-based assistance.
We are a family-owned member of a franchisee network of 100 TeamLogic IT locations nationwide. The strength of our network has placed us at #45 on the MSPmentor.net Top 501 Managed Service Providers.
Our primary geographical support area spans from Boston and its surrounding communities to the New Hampshire border.
EXPERIENCE AND SKILLS REQUIRED
  • Experience working with network configuration, monitoring, and troubleshooting is required. Candidate must be able to demonstrate a comprehensive understanding of networking protocols.
    • An understanding of both software and hardware-based firewalls is required, preferably with vendors such as SonicWALL, Sophos, Ubiquiti, Fortinet, Cisco, and Cisco Meraki.
  • Experience working with Windows 2008-2022 Server. Preferred experience would be in modern server versions like 2019 and 2022, but cursory knowledge of older platforms is a must.
  • Experience with configuring and troubleshooting hypervisors such as Hyper-V and VMWare ESXi.
  • Experience working with remote management and monitoring systems such as NinjaRMM, Kaseya, Connectwise, Datto AEM, etc.
  • Experience working with Microsoft 365, GSuite, and other online collaboration platforms. Microsoft 365 experience preferred.
  • Experience working with and deploying workstations/laptops running Windows 10/11 and various editions of macOS.
  • Candidates should be team players with excellent communication skills and possess the ability to manage assignments independently. They ideal candidate will have a nurturing personality and the desire to help in the mentoring of their fellow technicians and engineers.

• Candidates must be comfortable working in a fast-paced and high-energy environment that keeps up with the latest technological trends.
  • Experience with Microsoft Intune and other MDM platforms such as JumpCloud, JAMF, or Addigy.
  • 5 Years of prior IT experience. Prior experience with a Managed Service Provider is a plus.

MAIN JOB TASKS & RESPONSIBILITES
• Act as primary escalation point for complex technical issues involving Windows server, Active Directory, network and firewall configuration, Microsoft 365 products (Sharepoint, Intune, Exchange), and other commonly used LOB products and SaaS services.
  • Identify, diagnose, and resolve network problems, including network connectivity, traffic utilization, etc., using available network tools in a timely fashion.
  • Work with required vendors to troubleshoot issues to a point of resolution when they cannot be solved independently through the escalation process.
  • Communicate thoroughly with customers via phone or email until issues are solved using their preferred method of correspondence.
  • Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made and actions taken through to the final resolution.
  • Ability to conduct research into a wide range of computing issues as required.
  • Extensive application support experience.
  • Provide prompt and accurate solutions to customers.
  • Prioritize and manage several open issues simultaneously.
  • Ensure all issues are properly logged.
  • Follow up with clients to ensure their systems are fully functional after troubleshooting.

Certifications Preferred
  • CompTIA Network+
  • CompTIA Security+
  • MCSA
  • MCDST
  • Microsoft AZ500

Compensation: $65,000.00 - $85,000.00 per year
Our growth isn't measured in numbers, it's an investment in aligning with the best talent
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We're Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

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