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Remote Support Jobs in Boston, MA (NOW HIRING)

parcelLab

Technical Support Specialist

Boston, MA · On-site +1

Remote-friendly culture with flexible work environment * Collaborative, inclusive, and ambitious culture Department Customer Success Role Customer Support Specialist Locations US hub & remote Remote ...

Agilent

Global Service Specialist

Lexington, MA · On-site +1

Provide global technical escalation support to FSEs, remote support specialists, and ASPs through phone, email, online collaboration, and occasional travel. * Plan and deliver instrument training for ...

Devoted Health

Support Engineer

Waltham, MA · On-site +1

$55K - $64K/yr

Provide technical support for our entire workforce, whether they are in-office or remote, across ChromeOS and MacOS environments. * SaaS Administration: Learn the administration and maintenance of ...

Revel Staffing

IT Support Supervisor

Boston, MA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

New

RL Recruiting

Tech Support Engineer III (473)

Boston, MA · Remote

$35 - $45/hr

Remote Boston, MA - will need to be able to reach office in 30 minutes to support any tech emergencies if needed. Certification: Office 365 Cert (Highly Preferred) Pay Rate: $35-45 an hour Job ...

Nadia Care

IT Support Specialist

Boston, MA · Remote

You'll be the go-to person for end-user technical issues across a distributed, remote-first team ... Support end users across both Windows and macOS environments, including hardware, OS, and ...

New

Addison Group

Sales Support Administrator

Plymouth, MA · Remote

$20 - $26/hr

Sales Support Administrator Industry: Consumer Products / Retail Location (City, State): Plymouth ... Hybrid Schedule - Monday through Thursday onsite, Friday remote Monday-Friday, 8:00 AM - 5:00 PM ...

Growcer Inc.

Horticulture Support Manager

Boston, MA · Remote

Horticulture Support Manager Full Time, Salaried Remote, United States of America About Growcer Growcer builds the infrastructure for food sovereignty. We provide communities, Indigenous nations ...

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Showing results 21-40

All JobsSupport JobsRemote Support JobsRemote Support Jobs in Boston, MA

Remote Support information

See Boston, MA salary details

$15

$28

$48

How much do remote support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote support in Boston, MA is $28.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $30.82 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

More about Remote Support jobs

What are the most commonly searched types of Support jobs in Boston, MA?

The most popular types of Support jobs in Boston, MA are:

What are popular job titles related to Remote Support jobs in Boston, MA?

For Remote Support jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Support jobs in Boston, MA look for?

The top searched job categories for Remote Support jobs in Boston, MA are:

What cities near Boston, MA are hiring for Remote Support jobs?

Cities near Boston, MA with the most Remote Support job openings:

Remote Support jobs near you

Remote Benefits & Client Support Representative (Entry-Level)

American Income Life

Boston, MA • Remote

$16.50 - $22.25/hr

Full-time

Posted 2 days ago

New

American Income Life Insurance rating

8.5

Company rating: 8.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

107th of 311 rated insurance

Job description

We’re growing our remote team and looking for motivated individuals who enjoy helping others and are interested in building a long-term career.

As a Remote Benefits & Client Support Representative, you’ll connect with clients virtually, help them understand their available benefit options, provide ongoing support, and build strong client relationships.

No previous experience is required. We provide training, mentorship, coaching, and the tools needed to help you succeed.

Key Responsibilities
  • Meet virtually with clients to discuss available benefit options
  • Help individuals and families understand and enroll in eligible programs
  • Provide professional, friendly customer service
  • Build and maintain strong client relationships
  • Coordinate client appointments and maintain accurate records
  • Follow established processes and systems with support from experienced mentors
  • Participate in weekly coaching, team meetings, and professional development

Requirements

We’re looking for someone who is:

  • An excellent communicator with strong interpersonal skills
  • Self-motivated and willing to learn
  • Positive, professional, and dependable
  • Comfortable working independently in a remote environment
  • Organized and able to manage appointments and client follow-ups
  • Interested in developing professionally and growing into leadership opportunities

Benefits

What American Income Life Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

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