Remote Sql Support Analyst Jobs in Raleigh, NC (NOW HIRING)

Fortified Data is a fast-growing, fully remote database services company helping organizations optimize their most critical data environments. As trusted advisors in database management, administration, and strategic consulting, we partner with clients to design solutions that scale with their growth.

Our team supports a wide range of database platforms and client environments, and we take pride in a collaborative culture where DBAs at every level have the support of experienced teammates and clear paths to grow their skills.

Fortified Data is an equal opportunity employer. Eligible candidates must provide evidence of legal working status for any employer in the U.S.

Fortified Data is seeking a Database Administrator with hands-on experience supporting MySQL and PostgreSQL environments. This role is part of our technical service delivery team, working alongside Senior DBAs and POD leadership to keep client database systems stable, secure, and performing well. This is a strong fit for someone who has moved past entry-level support work and is ready to take on more independent responsibility across two database platforms, with mentorship and escalation support available for complex issues.

• Respond to client support requests within targeted SLA response times
• Troubleshoot and resolve common database issues including performance concerns, connectivity problems, blocking, and basic replication issues across MySQL and PostgreSQL
• Communicate ticket status clearly with team members and clients
• Document issue resolution in detail within our Ticket Management System
• Enter time spent with clients in real time
• Participate in a rotating on-call schedule for after-hours support
• Perform installation and patching of MySQL and PostgreSQL database software
• Conduct proactive database monitoring and routine maintenance
• Perform and verify backups and restores
• Support performance tuning efforts, including query review and index recommendations
• Assist with high availability and disaster recovery processes under the guidance of senior team members
• Write and maintain scripts to support routine database tasks
• Escalate complex architectural or performance issues to Senior DBAs and document findings for client-facing summaries
• Contribute to and follow internal process and support documentation

Required Experience: Demonstrated experience administering MySQL and/or PostgreSQL databases, including:

• 2 to 4 years of hands-on database administration experience across MySQL, PostgreSQL, or both
• Working knowledge of installation, configuration, and patching for MySQL and/or PostgreSQL
• Familiarity with replication concepts, such as MySQL master-slave replication or PostgreSQL streaming replication
• Experience performing and validating backups and restores
• Solid working knowledge of SQL, including writing and troubleshooting queries
• Exposure to basic performance tuning, such as index review and query analysis
• Basic scripting experience in Bash, Shell, or Python to support routine automation
• Working knowledge of Linux and Windows Server environments

Preferred Experience: Preference will be given to candidates with experience in:

• Both MySQL and PostgreSQL
• Prior experience with a Managed Services Provider or client-facing support role
• Familiarity with cloud-based database services such as AWS RDS, Azure Database for MySQL/PostgreSQL, or Google Cloud SQL
• Exposure to monitoring tools such as Zabbix, Prometheus, Grafana, or Performance Monitor
• Basic familiarity with additional platforms such as Microsoft SQL Server or Oracle

• Customer Service: Listens and responds effectively to customer questions; resolves customer problems to the customer's satisfaction. Respects all internal and external customers and uses a team approach when dealing with customers to exceed expectations.
• Ability to Multi-Task: Proven ability to manage multiple issues or projects successfully, bringing them to resolution in a timely manner.
• Problem Solving: Recognizes and accurately evaluates the signs of a problem and works through structured troubleshooting to reach a resolution, knowing when to escalate.
• Detail Oriented: Thoroughness in accomplishing a task through concern for all areas involved, no matter how small. Monitors and checks work and organizes time and resources efficiently.

• We are a 100% remote company
• Occasional travel possible