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Remote Software Troubleshooting Jobs (NOW HIRING)

Sparibis

Software Engineer

Washington, DC · On-site +1

Location: 100% remote Years' Experience: 2+ years professional experience Education: Bachelor's in ... Experience with design, development, enhancement, troubleshooting and debugging of web applications.

University of Rochester

$21.78 - $30.53/hr

Performs routine software installations and upgrades using remote software tools. ESSENTIAL FUNCTIONS * Provides advanced troubleshooting and resolution for technical issues related to computing ...

Anomalix

Remote Consulting Engineer

Chicago, IL · On-site +1

Remote - Work from home - 75% travel to client site Status: Contract; Contract-to-hire; Full time ... Troubleshoot customer systems and work with software engineering staff to resolve problems ...

Anomalix

Remote Consulting Engineer

Chicago, IL · Remote

Remote - Work from home - 75% travel to client site Status: Contract; Contract-to-hire; Full time ... Troubleshoot customer systems and work with software engineering staff to resolve problems ...

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$5

$33

$62

How much do remote software troubleshooting jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for remote software troubleshooting in the United States is $33.84, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $44.95 per hour, depending on experience, location, and employer.

What is the difference between Remote Software Troubleshooting vs Remote Technical Support?

AspectRemote Software TroubleshootingRemote Technical Support
Primary FocusDiagnosing and resolving software issuesAssisting with hardware, software, and account problems
Skills RequiredProblem-solving, software knowledge, diagnostic toolsCustomer service, communication, basic technical skills
Work EnvironmentRemote, often with access to diagnostic softwareRemote or on-site, with direct customer interaction
CertificationsIT certifications (e.g., CompTIA, Microsoft)Customer service certifications, basic IT knowledge

Remote Software Troubleshooting primarily involves diagnosing and fixing software issues, requiring technical skills and diagnostic tools. Remote Technical Support covers a broader range of customer assistance, including hardware and account problems, emphasizing communication skills. Both roles are remote and industry-standard, but their focus and skill sets differ.

What is remote software troubleshooting?

Remote software troubleshooting is the process of diagnosing and resolving software issues on a user's computer or device from a different location, using remote access tools and communication technologies. Technicians can connect to the affected system over the internet to identify problems, install updates, configure settings, or remove malware without being physically present. This approach saves time and resources, allowing for quick support and minimizing downtime for users.

What are some common challenges faced in a remote software troubleshooting role, and how can they be addressed?

One common challenge in remote software troubleshooting is effectively diagnosing issues without direct access to a user's device or system. Clear communication is essential, as you often rely on users to describe problems and follow instructions. Utilizing remote desktop tools, maintaining detailed documentation, and developing strong problem-solving skills can help overcome these hurdles. Additionally, building rapport with users and being patient fosters a more productive troubleshooting environment.

What are the key skills and qualifications needed to thrive as a Remote Software Troubleshooting Specialist, and why are they important?

Success in remote software troubleshooting requires strong technical knowledge of software systems, analytical problem-solving abilities, and often a degree in IT or computer science. Familiarity with remote desktop tools, ticketing systems like Zendesk, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate are commonly needed. Excellent communication, patience, and customer service skills help professionals effectively assist users and resolve issues remotely. These skills ensure efficient problem resolution, high user satisfaction, and minimize downtime in distributed work environments.
More about Remote Software Troubleshooting jobs
What cities are hiring for Remote Software Troubleshooting jobs? Cities with the most Remote Software Troubleshooting job openings:
What are the most commonly searched types of Software Troubleshooting jobs? The most popular types of Software Troubleshooting jobs are:
What states have the most Remote Software Troubleshooting jobs? States with the most job openings for Remote Software Troubleshooting jobs include:
What job categories do people searching Remote Software Troubleshooting jobs look for? The top searched job categories for Remote Software Troubleshooting jobs are:
Remote Software Troubleshooting jobs near you
Infographic showing various Remote Software Troubleshooting job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% Remote job distribution, with an average salary of $70,381 per year, or $33.8 per hour.
Remote Software Developer 3 (PowerBuilder and SQL)

Remote Software Developer 3 (PowerBuilder and SQL)

Security Finance

Spartanburg, SC • Remote

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 8 days ago

Security Finance rating

7.3

Company rating: 7.3 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

125th of 148 rated financial services

Job description

Description

Senior Software Developer (PowerBuilder)
Remote | Quarterly Travel to Spartanburg, SC | Full-Time
Ready to Help Modernize Business-Critical Applications?
Do you enjoy solving complex technical challenges and building software that makes a real impact?
 
Are you an experienced developer with strong PowerBuilder expertise who enjoys improving existing systems while helping drive modernization initiatives?
 
Do you thrive in a collaborative environment where you can mentor others, influence technical decisions, and contribute throughout the full software development lifecycle?
 
If so, Security Finance may be the opportunity you've been looking for.
 
As a Senior Software Developer, you'll play a key role in researching, designing, developing, testing, and maintaining applications that support our nationwide business operations. You'll work closely with business partners and fellow developers to deliver solutions that improve efficiency, enhance customer experiences, and support ongoing modernization efforts.
 
This is a 100% remote position with quarterly travel required to our corporate office in Spartanburg, SC for meetings, collaboration, and special projects. Candidates must reside in one of the following states: Alabama, Georgia, Idaho, Louisiana, Missouri, Oklahoma, South Carolina, Tennessee, Texas, Utah, or Wisconsin. 
What You'll Do
  • Participate in the full software development lifecycle, including analysis, design, development, testing, deployment, and maintenance.
  • Develop and enhance business-critical applications with a strong focus on PowerBuilder technologies.
  • Collaborate with Business Analysts and stakeholders to translate business needs into technical solutions.
  • Support modernization initiatives and contribute ideas that improve systems, processes, and development practices.
  • Research and evaluate new tools, technologies, and development approaches.
  • Participate in project planning, estimation, and solution design discussions.
  • Troubleshoot, debug, and resolve application issues while ensuring high-quality software delivery.
  • Provide technical leadership and mentorship to junior developers.
  • Partner with cross-functional teams to ensure seamless communication and successful project outcomes.
  • Assist with second-level application and system support as needed.
What You'll Bring
  • 5+ years of progressively responsible software development experience.
  • Strong experience with PowerBuilder development.
  • Experience with SQL and relational database technologies.
  • Experience with .NET technologies is a plus.
  • Experience participating in software modernization or system enhancement projects.
  • Ability to translate business requirements into technical specifications and solutions.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent written and verbal communication abilities.
  • Experience working in collaborative, team-oriented environments.
  • Knowledge of Agile development methodologies is preferred.
  • Reliable high-speed internet connection.
  • Ability to travel to Spartanburg, SC quarterly and for special projects as needed.
Work Schedule
  • Monday – Friday
  • 8:00 AM – 5:00 PM Eastern Time
Why You'll Love Working HereTop-of-the-Line Training
We are committed to helping you build a solid foundation and do your job to the best of your abilities through ongoing training and development opportunities.
Outstanding Benefits
We offer an excellent benefits package that includes:
  • Medical insurance with minimal employee cost
  • Dental insurance
  • Life insurance
  • Short-term and long-term disability coverage
  • Profit sharing
  • 401(k) with company matching
  • Paid vacation, holidays, and sick time
Meaningful Work
Your contributions will directly support the technology that powers our business while helping modernize systems used across our organization.
Community Service
We are proud supporters of the communities we serve and make ongoing contributions to charities, local food banks, educational institutions, and other community organizations.
Growth Potential
We believe in developing talent from within and providing employees with opportunities to grow their careers and expand their skills.
About Security Finance
Since 1955, Security Finance has been a trusted provider of consumer financial services, offering installment loans and income tax preparation through conveniently located branch offices across the United States. We are committed to serving our customers with integrity, supporting our communities, and creating opportunities for our employees to succeed.
If you're looking for a remote software development opportunity where you can make an impact, contribute to modernization efforts, and grow your career with a stable and respected organization, we'd love to hear from you.
 
Apply today and begin your story with Security Finance!

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