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Remote Software Troubleshooting Jobs (NOW HIRING)

Anomalix

Remote Consulting Engineer

Chicago, IL · On-site +1

Remote - Work from home - 75% travel to client site Status: Contract; Contract-to-hire; Full time ... Troubleshoot customer systems and work with software engineering staff to resolve problems ...

Anomalix

Remote Consulting Engineer

Chicago, IL · Remote

Remote - Work from home - 75% travel to client site Status: Contract; Contract-to-hire; Full time ... Troubleshoot customer systems and work with software engineering staff to resolve problems ...

SAIC

Help Desk Agent I

VA · Remote

$40K/yr

Hardware/software troubleshooting experience. * Proven experience providing effective and ... Microsoft Outlook skills, remote access, Android and iOS support. * Account administration ...

New

Akraya Inc.

Help Desk Specialist I : 26-02461

Tucson, AZ · On-site +1

$20 - $26/hr

Remote, Tucson, AZ. Pay Range: $20.00 - $26.00 Per Hour Job Summary: This role provides essential ... Key Responsibilities: * Assist users with hardware, software, and system issues * Troubleshoot and ...

ARTHREX

AV Systems Programmer

OR · Remote

$63K - $84K/yr

Provide troubleshooting support to hospitals dealing with AV applications, either on-site or through remote software applications * Configure and integrate AV hardware such as switchers, DSPs ...

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Remote Software Troubleshooting information

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How much do remote software troubleshooting jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for remote software troubleshooting in the United States is $33.84, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $44.95 per hour, depending on experience, location, and employer.

What is remote software troubleshooting?

Remote software troubleshooting is the process of diagnosing and resolving software issues on a user's computer or device from a different location, using remote access tools and communication technologies. Technicians can connect to the affected system over the internet to identify problems, install updates, configure settings, or remove malware without being physically present. This approach saves time and resources, allowing for quick support and minimizing downtime for users.

What are the key skills and qualifications needed to thrive in remote software troubleshooting?

Success in remote software troubleshooting requires strong technical knowledge of software systems, analytical problem-solving abilities, and often a degree in IT or computer science. Familiarity with remote desktop tools, ticketing systems like Zendesk, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate are commonly needed. Excellent communication, patience, and customer service skills help professionals effectively assist users and resolve issues remotely. These skills ensure efficient problem resolution, high user satisfaction, and minimize downtime in distributed work environments.

What are some common challenges faced in remote software troubleshooting, and how can they be addressed?

One common challenge in remote software troubleshooting is effectively diagnosing issues without direct access to a user's device or system. Clear communication is essential, as you often rely on users to describe problems and follow instructions. Utilizing remote desktop tools, maintaining detailed documentation, and developing strong problem-solving skills can help overcome these hurdles. Additionally, building rapport with users and being patient fosters a more productive troubleshooting environment.

What is the difference between Remote Software Troubleshooting vs Remote Technical Support?

AspectRemote Software TroubleshootingRemote Technical Support
Primary FocusDiagnosing and resolving software issuesAssisting with hardware, software, and account problems
Skills RequiredProblem-solving, software knowledge, diagnostic toolsCustomer service, communication, basic technical skills
Work EnvironmentRemote, often with access to diagnostic softwareRemote or on-site, with direct customer interaction
CertificationsIT certifications (e.g., CompTIA, Microsoft)Customer service certifications, basic IT knowledge

Remote Software Troubleshooting primarily involves diagnosing and fixing software issues, requiring technical skills and diagnostic tools. Remote Technical Support covers a broader range of customer assistance, including hardware and account problems, emphasizing communication skills. Both roles are remote and industry-standard, but their focus and skill sets differ.

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Remote Software Troubleshooting jobs near you
Infographic showing various Remote Software Troubleshooting job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 86% Full Time, 9% Part Time, and 3% Contract. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $70,381 per year, or $33.8 per hour.

Field Service Engineer

Jersey City, NJ • Remote

Tech Tammina LLC
IT Services • 201 - 500 employees
Learn more about Tech Tammina LLCexternal

Full-time

Life, Retirement, PTO

Re-posted 14 days ago

Job description

Field Service Engineer
Travel position – Most of USA and Mexico
Headquarters: New Jersey
Travel domestically and internationally 80% to 90% of the time

What is offered:

Expenses paid while traveling
Generous Benefits
401K Retirement Plan with matching program
Life Insurance
Paid Time Off
Long Term Disability
Overtime after 40 hours
Company Phone, Laptop
Responsibilities

Commissioning of automated controls for supplied or modified equipment in a timely and professional manner
Design and execute on site acceptance test procedures with Project Manager and customer
Create and/or review technical documentation for accuracy with Project Manager
Provide technical interface between customer and Project Manager in a professional manner
Remote technical support for customers as assigned in a timely and professional manner
Interpret circuit diagrams and layout drawings for installation and/or troubleshooting purposes
Program and troubleshoot Ladder and STL PLC programs
Program and maintain Fanuc Robots and tools
Handle, burn, and restore EPROM’s and Ghost images
Develop and maintain an effective professional relationship with customers and/or project personnel
Communicate commissioning/troubleshooting activities in a daily, weekly, or as requested format to the appropriate personnel in a timely and professional manner
Perform other related duties as assigned
Required
Minimum 5 years of experience as a Field Service Engineer or equivalent Electro-Mechanical skills and High School Diploma or equivalent
Ability to interpret circuit diagrams, blueprints
Experience with Siemens S7, Ladder and STL programs, Allen Bradley (all lines)
Ability to troubleshoot and program
Remote software handling, basic database functionality
Heavy lifting/material handling skills