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Remote Software Troubleshooting Jobs (NOW HIRING)

EBizCharge

Client Services Specialist

Irvine, CA · Remote

$18.25 - $24.25/hr

Familiarity with remote software installations and troubleshooting * Ability to maintain a positive attitude and build rapport and relationships with customers * Willingness to put in the time needed ...

NICE

IT Technical Support

Sandy, UT · On-site +1

$20.50 - $28/hr

... software troubleshooting, system upgrades, imaging, Active Directory, and VPN connectivity. You'll be the go-to IT contact for a local office, while also collaborating with global and remote teams.

Lorven Technologies

Software Tester - Remote

Software Tester Location: Remote Duration: FTE Role Description: MUST have knowledge of MA, SNAP ... Troubleshooting issues: Identifying and troubleshooting problems within the application.

SAIC

Momentum Business Analyst

VA · Remote

$40K - $80K/yr

Remote Work, VA, US Date Posted: 2026-04-08 Category: Information Technology Subcategory: Bus Proc ... Support software troubleshooting, data management, system maintenance, and configuration ...

Tenaris

FISE Remote Monitoring Center Specialist - Houston, TX LOCATION: Houston - Texas - USA DEPARTMENT ... Perform basic operations and software troubleshooting, escalating issues only when necessary.

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How much do remote software troubleshooting jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote software troubleshooting in the United States is $33.84, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $44.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Software Troubleshooting Specialist, and why are they important?

Success in remote software troubleshooting requires strong technical knowledge of software systems, analytical problem-solving abilities, and often a degree in IT or computer science. Familiarity with remote desktop tools, ticketing systems like Zendesk, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate are commonly needed. Excellent communication, patience, and customer service skills help professionals effectively assist users and resolve issues remotely. These skills ensure efficient problem resolution, high user satisfaction, and minimize downtime in distributed work environments.

What are some common challenges faced in a remote software troubleshooting role, and how can they be addressed?

One common challenge in remote software troubleshooting is effectively diagnosing issues without direct access to a user's device or system. Clear communication is essential, as you often rely on users to describe problems and follow instructions. Utilizing remote desktop tools, maintaining detailed documentation, and developing strong problem-solving skills can help overcome these hurdles. Additionally, building rapport with users and being patient fosters a more productive troubleshooting environment.

What is remote software troubleshooting?

Remote software troubleshooting is the process of diagnosing and resolving software issues on a user's computer or device from a different location, using remote access tools and communication technologies. Technicians can connect to the affected system over the internet to identify problems, install updates, configure settings, or remove malware without being physically present. This approach saves time and resources, allowing for quick support and minimizing downtime for users.

What is the difference between Remote Software Troubleshooting vs Remote Technical Support?

AspectRemote Software TroubleshootingRemote Technical Support
Primary FocusDiagnosing and resolving software issuesAssisting with hardware, software, and account problems
Skills RequiredProblem-solving, software knowledge, diagnostic toolsCustomer service, communication, basic technical skills
Work EnvironmentRemote, often with access to diagnostic softwareRemote or on-site, with direct customer interaction
CertificationsIT certifications (e.g., CompTIA, Microsoft)Customer service certifications, basic IT knowledge

Remote Software Troubleshooting primarily involves diagnosing and fixing software issues, requiring technical skills and diagnostic tools. Remote Technical Support covers a broader range of customer assistance, including hardware and account problems, emphasizing communication skills. Both roles are remote and industry-standard, but their focus and skill sets differ.

More about Remote Software Troubleshooting jobs
What cities are hiring for Remote Software Troubleshooting jobs? Cities with the most Remote Software Troubleshooting job openings:
What are the most commonly searched types of Software Troubleshooting jobs? The most popular types of Software Troubleshooting jobs are:
What states have the most Remote Software Troubleshooting jobs? States with the most job openings for Remote Software Troubleshooting jobs include:
What job categories do people searching Remote Software Troubleshooting jobs look for? The top searched job categories for Remote Software Troubleshooting jobs are:
Remote Software Troubleshooting jobs near you
Infographic showing various Remote Software Troubleshooting job openings in the United States as of May 2026, with employment types broken down into 86% Full Time, 9% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $70,381 per year, or $33.8 per hour.

Power Systems Engineer I - Electric Power (Remote)

Caterpillar Brazil

Lansing, MI • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

  • Caterpillar Switchgear – Utilizing various manufacturers' low and medium voltage switchgear, Caterpillar Switchgear provides systems that integrate switchgear with Caterpillar engine-generators.* Caterpillar Automatic Transfer Switches – For simpler emergency power requirements Cat ATSs provide a cost-effective means of powering critical loads during power outages.* Caterpillar Advanced Electrical Services – From service contracts to complete renovations, CAT Switchgear AES ensures that customer sites are safe and operational when needed. Experience working across multiple disciplines, including contractors, consultants, engineers, and end users Working knowledge of power systems, including: + Installation, troubleshooting, and design of switchgear, ATS, and generator systems + Reading and interpreting electrical schematics and blueprints Experience with automation and controls, including: + Installation, troubleshooting, design, and programming of PLC-based control systems + Use of PLCs, HMIs, PC-based controls, and distributed control systems + General computer and software troubleshooting PLC software experience with one or more of the following: + Modicon / Schneider Electric + Rockwell / Allen-Bradley + Siemens + GE HMI software experience is a plus, including: + Rockwell (RSView / FactoryTalk) + Siemens + Vijeo + iFix + Wonderware Minimum of 2 years of related experience, or 4 years of equivalent work experience Valid driver's license with an acceptable driving record Remote position based in the United States Company vehicle provided (insurance, towing, and personal use included) Phone allowance included Hourly exempt role with paid overtime eligibility Travel required (estimated 35–50%) to support projects and team members* Relocation assistance is not available for this position* Visa sponsorship is not available for this position* Medical, dental, and vision benefits\ Paid time off plan (Vacation, Holidays, Volunteer, etc.)\ 401(k) savings plans\ Health Savings Account (HSA)\ Flexible Spending Accounts (FSAs)\ Health Lifestyle Programs\ Employee Assistance Program\ Voluntary Benefits and Employee Discounts\ Career Development\ Incentive bonus\ Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement #J-18808-Ljbffr

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