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Remote Software Troubleshooting Jobs in New York

BEUMER Group

Field Commissioning Engineer I

Somerset, NJ · On-site +1

$30 - $35/hr

Ability to troubleshoot * Remote software handling * Basic database functionality * Excellent written and verbal communication skills * Heavy lifting/material handling skills * Professionalism

NAVA Software Solutions

Data Engineer - Remote

Manhattan, NY · On-site +1

$126K - $151K/yr

NAVA Software solutions is looking for a Data Engineer Details: Data Engineer Duration: 6-12 months ... Troubleshoot and resolve issues during testing and validation activities. * Design and build data ...

Mondo

Ad Tech Software Engineer

Manhattan, NY · Remote

$130K/yr

Remote (U.S. - EST working hours) Start Date Is: ASAP / Early July Duration: Permanent (FTE ... Troubleshoot issues across a large publisher network and partner ecosystem * Build and support SSP ...

ArcSpan

Software Engineer (Remote)

New York, NY · Remote

Software Engineer Position: Software Engineer Location: New York, NY Experience: 4 6+ years ... Excellent diagnostic and troubleshooting skills, and problem solving * Self-starter who can work ...

Mondo

Software Developer

Manhattan, NY · Remote

$61 - $66/hr

Remote (EST or CST only - starting at 7am EST) Start Date: ASAP Duration: 6-month contract to ... Troubleshoot and resolve production issues and API failures * Perform root cause analysis and API ...

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Remote Software Troubleshooting information

What is the difference between Remote Software Troubleshooting vs Remote Technical Support?

AspectRemote Software TroubleshootingRemote Technical Support
Primary FocusDiagnosing and resolving software issuesAssisting with hardware, software, and account problems
Skills RequiredProblem-solving, software knowledge, diagnostic toolsCustomer service, communication, basic technical skills
Work EnvironmentRemote, often with access to diagnostic softwareRemote or on-site, with direct customer interaction
CertificationsIT certifications (e.g., CompTIA, Microsoft)Customer service certifications, basic IT knowledge

Remote Software Troubleshooting primarily involves diagnosing and fixing software issues, requiring technical skills and diagnostic tools. Remote Technical Support covers a broader range of customer assistance, including hardware and account problems, emphasizing communication skills. Both roles are remote and industry-standard, but their focus and skill sets differ.

What is remote software troubleshooting?

Remote software troubleshooting is the process of diagnosing and resolving software issues on a user's computer or device from a different location, using remote access tools and communication technologies. Technicians can connect to the affected system over the internet to identify problems, install updates, configure settings, or remove malware without being physically present. This approach saves time and resources, allowing for quick support and minimizing downtime for users.

What are some common challenges faced in remote software troubleshooting, and how can they be addressed?

One common challenge in remote software troubleshooting is effectively diagnosing issues without direct access to a user's device or system. Clear communication is essential, as you often rely on users to describe problems and follow instructions. Utilizing remote desktop tools, maintaining detailed documentation, and developing strong problem-solving skills can help overcome these hurdles. Additionally, building rapport with users and being patient fosters a more productive troubleshooting environment.

What are the key skills and qualifications needed to thrive in remote software troubleshooting?

Success in remote software troubleshooting requires strong technical knowledge of software systems, analytical problem-solving abilities, and often a degree in IT or computer science. Familiarity with remote desktop tools, ticketing systems like Zendesk, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate are commonly needed. Excellent communication, patience, and customer service skills help professionals effectively assist users and resolve issues remotely. These skills ensure efficient problem resolution, high user satisfaction, and minimize downtime in distributed work environments.
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Remote Software Troubleshooting jobs near you

Field Service Engineer - remote

Tech Tammina LLC

New York, NY • Remote

Full-time

Re-posted 7 days ago

Job description

Position: Field Service Engineer
Travel position: Most of USA and Mexico
Headquarters: New Jersey
Travel domestically and internationally 80% to 90% of the time

Responsibilities:
 
Commissioning of automated controls for supplied or modified equipment in a timely and professional manner
Design and execute on site acceptance test procedures with Project Manager and customer
Create and/or review technical documentation for accuracy with Project Manager
Provide technical interface between customer and Project Manager in a professional manner
Remote technical support for customers as assigned in a timely and professional manner
Interpret circuit diagrams and layout drawings for installation and/or troubleshooting purposes
Program and troubleshoot Ladder and STL PLC programs
Program and maintain Fanuc Robots and tools
Handle, burn, and restore EPROM’s and Ghost images
Develop and maintain an effective professional relationship with customers and/or project personnel
Communicate commissioning/troubleshooting activities in a daily, weekly, or as requested format to the appropriate personnel in a timely and professional manner
Perform other related duties as assigned

Requirement:
 
Minimum 5 years of experience as a Field Service Engineer or equivalent Electro-Mechanical skills and High School Diploma or equivalent
Ability to interpret circuit diagrams, blueprints
Experience with Siemens S7, Ladder and STL programs, Allen Bradley (all lines)
Ability to troubleshoot and program
Remote software handling, basic database functionality
Heavy lifting/material handling skills
 
Must have:
PLC, programming and HMI experience