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Remote Software Troubleshooting Jobs in New York

Mondo

Software Developer

Manhattan, NY · Remote

$61 - $66/hr

Remote (EST or CST only - starting at 7am EST) Start Date: ASAP Duration: 6-month contract to ... Troubleshoot and resolve production issues and API failures * Perform root cause analysis and API ...

Mondo

Software Developer

Manhattan, NY · Remote

$61 - $66/hr

Remote (EST or CST only - starting at 7am EST) Start Date: ASAP Duration: 6-month contract to ... Troubleshoot and resolve production issues and API failures * Perform root cause analysis and API ...

Brightstar Lottery

Senior Software Engineer

New York, NY · Remote

$60K - $200K/yr

Work with onsite and remote teams * Strive for continuous improvement in efficiency * Design and ... Familiarity and experience with production deployment and troubleshooting * Knowledge of event ...

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Remote Software Troubleshooting information

What is remote software troubleshooting?

Remote software troubleshooting is the process of diagnosing and resolving software issues on a user's computer or device from a different location, using remote access tools and communication technologies. Technicians can connect to the affected system over the internet to identify problems, install updates, configure settings, or remove malware without being physically present. This approach saves time and resources, allowing for quick support and minimizing downtime for users.

What are the key skills and qualifications needed to thrive in remote software troubleshooting?

Success in remote software troubleshooting requires strong technical knowledge of software systems, analytical problem-solving abilities, and often a degree in IT or computer science. Familiarity with remote desktop tools, ticketing systems like Zendesk, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate are commonly needed. Excellent communication, patience, and customer service skills help professionals effectively assist users and resolve issues remotely. These skills ensure efficient problem resolution, high user satisfaction, and minimize downtime in distributed work environments.

What are some common challenges faced in remote software troubleshooting, and how can they be addressed?

One common challenge in remote software troubleshooting is effectively diagnosing issues without direct access to a user's device or system. Clear communication is essential, as you often rely on users to describe problems and follow instructions. Utilizing remote desktop tools, maintaining detailed documentation, and developing strong problem-solving skills can help overcome these hurdles. Additionally, building rapport with users and being patient fosters a more productive troubleshooting environment.

What is the difference between Remote Software Troubleshooting vs Remote Technical Support?

AspectRemote Software TroubleshootingRemote Technical Support
Primary FocusDiagnosing and resolving software issuesAssisting with hardware, software, and account problems
Skills RequiredProblem-solving, software knowledge, diagnostic toolsCustomer service, communication, basic technical skills
Work EnvironmentRemote, often with access to diagnostic softwareRemote or on-site, with direct customer interaction
CertificationsIT certifications (e.g., CompTIA, Microsoft)Customer service certifications, basic IT knowledge

Remote Software Troubleshooting primarily involves diagnosing and fixing software issues, requiring technical skills and diagnostic tools. Remote Technical Support covers a broader range of customer assistance, including hardware and account problems, emphasizing communication skills. Both roles are remote and industry-standard, but their focus and skill sets differ.

What are popular job titles related to Remote Software Troubleshooting jobs in New York?

For Remote Software Troubleshooting jobs in New York, the most frequently searched job titles are:

What job categories do people searching Remote Software Troubleshooting jobs in New York look for?

The top searched job categories for Remote Software Troubleshooting jobs in New York are:

Remote Software Troubleshooting jobs near you

Virtualization Engineer - Remote

NAVA Software Solutions

Berkeley Heights, NJ • On-site, Remote

Full-time

Re-posted 18 days ago

Job description

NAVA Software solutions is looking for a Virtualization Engineer
Details
Virtualization Engineer
Location: Remote Project
Duration: 12 months
Role:
  • Deploy, configure, and maintain VMware infrastructure.
  • Provide subject matter expertise in troubleshooting all issues related to the VMware server infrastructure.
  • Plan and manage workloads, projects, and other administrative tasks associated with the VMware Server team.
  • Manage the administrative and design tasks for the virtualized server infrastructure
  • Lead virtualization architecture activities for new product and technology initiatives, including architecture of applications, integration, data, infrastructure, and security, while ensuring alignment with the Architecture Roadmap with business objectives.

Required
  • 8-10 years' experience minimum.
  • Min one year of experience in developing PowerShell scripts.
  • Knowledge of HCI - Hyper Converged Infrastructure
  • Knowledge of clustering
  • Knowledge of VXRail, VSAN etc.
  • Experience with VDI ex: Horizon View
  • Strong Virtualization knowledge
  • Must be able to work both collaboratively and independently and take initiative to identify, track, and resolve issues
  • Demonstrated experience with Microsoft Windows Server 2012 or higher
  • Demonstrated experience with VMware ESXi, vCenter, and associated tools.
  • Good Knowledge on Agile/Scrum methodologies
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About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

Social media

Facebook

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