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Remote Software Troubleshooting Jobs in Arizona (NOW HIRING)

Daifuku

Software Support Specialist I

Phoenix, AZ · On-site +1

$70K - $94K/yr

Provides remote and on-site troubleshooting including resolution of software and hardware issues * Enlists help of other technical experts * Communicates status and resolution of issues * Updates and ...

Daifuku

ILUS - Software Support Specialist I

Phoenix, AZ · On-site +1

Provides remote and on-site troubleshooting including resolution of software and hardware issues * Enlists help of other technical experts * Communicates status and resolution of issues * Updates and ...

WorldView SaS

Software Engineer

Tucson, AZ · On-site +1

$100K - $125K/yr

They should be comfortable working in a team environment, onsite and remote, and be receptive to ... Respond to and troubleshoot system issues raised by users * Work according to project plans ...

New

World View

Software Engineer

Tucson, AZ · On-site +1

$100K - $125K/yr

They should be comfortable working in a team environment, onsite and remote, and be receptive to ... Respond to and troubleshoot system issues raised by users * Work according to project plans ...

New

World View

Software Engineer

Tucson, AZ · On-site +1

$100K - $125K/yr

They should be comfortable working in a team environment, onsite and remote, and be receptive to ... Respond to and troubleshoot system issues raised by users * Work according to project plans ...

Qleen

Customer Service Associate - Remote

Phoenix, AZ · On-site +1

$17.50 - $20.50/hr

Help customers and Service Providers troubleshoot software issues * Work as part of a fully remote team, utilizing technology that allows for team communication, training, and meetings Skills Needed

Qleen

Customer Service Associate - Remote

Phoenix, AZ · Remote

$17.50 - $20.50/hr

Help customers and Service Providers troubleshoot software issues * Work as part of a fully remote team, utilizing technology that allows for team communication, training, and meetings Skills Needed

Circle

Staff Software Engineer

Phoenix, AZ · Remote

$195K - $257K/yr

... and quality standards; troubleshooting program and system malfunctions to restore normal ... Excellent communication skills, able to collaborate with remote teams, share ideas and present ...

OPENLANE

Software Engineer

Mesa, AZ · On-site +1

We welcome both hybrid and remote candidates. You Are: * Innovative. You bring fresh ideas to ... troubleshooting, and building images to support scalable services. * Use Git and collaborative ...

Circle

Senior Software Engineer

Phoenix, AZ · Remote

$152K - $205K/yr

... and quality standards; troubleshooting program and system malfunctions to restore normal ... Excellent communication skills, able to collaborate with remote teams, share ideas and present ...

Iridium Satellite, LLC

Software Engineer III

Chandler, AZ · On-site +1

$55.50 - $74.50/hr

... and remote operations all rely on Iridium to stay connected. We take our responsibility for ... Troubleshoot software, infrastructure, and performance issues and implement effective solutions

Iridium Satellite, LLC

Software Engineer III

Chandler, AZ · On-site +1

$55.50 - $74.50/hr

... and remote operations all rely on Iridium to stay connected. We take our responsibility for ... Troubleshoot software, infrastructure, and performance issues and implement effective solutions

U-Haul

Software Developer - Core Services

Phoenix, AZ · On-site +1

This is a remote position, but you will need to reside in the Phoenix, Arizona Metro Area and ... Troubleshoot, debug, and optimize existing software applications. * Stay up to date with emerging ...

U-Haul

Software Developer - Core Services

Phoenix, AZ · Remote

This is a remote position, but you will need to reside in the Phoenix, Arizona Metro Area and ... Troubleshoot, debug, and optimize existing software applications. * Stay up to date with emerging ...

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Remote Software Troubleshooting information

What is the difference between Remote Software Troubleshooting vs Remote Technical Support?

AspectRemote Software TroubleshootingRemote Technical Support
Primary FocusDiagnosing and resolving software issuesAssisting with hardware, software, and account problems
Skills RequiredProblem-solving, software knowledge, diagnostic toolsCustomer service, communication, basic technical skills
Work EnvironmentRemote, often with access to diagnostic softwareRemote or on-site, with direct customer interaction
CertificationsIT certifications (e.g., CompTIA, Microsoft)Customer service certifications, basic IT knowledge

Remote Software Troubleshooting primarily involves diagnosing and fixing software issues, requiring technical skills and diagnostic tools. Remote Technical Support covers a broader range of customer assistance, including hardware and account problems, emphasizing communication skills. Both roles are remote and industry-standard, but their focus and skill sets differ.

What is remote software troubleshooting?

Remote software troubleshooting is the process of diagnosing and resolving software issues on a user's computer or device from a different location, using remote access tools and communication technologies. Technicians can connect to the affected system over the internet to identify problems, install updates, configure settings, or remove malware without being physically present. This approach saves time and resources, allowing for quick support and minimizing downtime for users.

What are some common challenges faced in a remote software troubleshooting role, and how can they be addressed?

One common challenge in remote software troubleshooting is effectively diagnosing issues without direct access to a user's device or system. Clear communication is essential, as you often rely on users to describe problems and follow instructions. Utilizing remote desktop tools, maintaining detailed documentation, and developing strong problem-solving skills can help overcome these hurdles. Additionally, building rapport with users and being patient fosters a more productive troubleshooting environment.

What are the key skills and qualifications needed to thrive as a Remote Software Troubleshooting Specialist, and why are they important?

Success in remote software troubleshooting requires strong technical knowledge of software systems, analytical problem-solving abilities, and often a degree in IT or computer science. Familiarity with remote desktop tools, ticketing systems like Zendesk, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate are commonly needed. Excellent communication, patience, and customer service skills help professionals effectively assist users and resolve issues remotely. These skills ensure efficient problem resolution, high user satisfaction, and minimize downtime in distributed work environments.
What are popular job titles related to Remote Software Troubleshooting jobs in Arizona? For Remote Software Troubleshooting jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Remote Software Troubleshooting jobs in Arizona look for? The top searched job categories for Remote Software Troubleshooting jobs in Arizona are:
Remote Software Troubleshooting jobs near you
Infographic showing various Remote Software Troubleshooting job openings in Arizona as of July 2026, with employment types broken down into 72% Full Time, and 28% Part Time. Highlights an 100% Remote job distribution.
Software Engineer II - AWS (Remote)

Software Engineer II - AWS (Remote)

First Citizens Bank

Phoenix, AZ • On-site, Remote

Full-time

Posted 3 days ago

New

First Citizens Bank rating

7.5

Company rating: 7.5 out of 10

Based on 104 frontline employees who took The Breakroom Quiz

92nd of 149 rated banks

Job description

Overview
This is a remote role that may only be hired in the following location(s): AZ, NC and TX.
We are seeking a Software Engineer II to design, develop, integrate, and support cloud-native solutions across Payments, Money Movement, and Information Reporting platforms.
The ideal candidate will have strong hands-on experience in AWS cloud technologies, software development, and system integrations, with the ability to translate business requirements into scalable, secure, and reliable solutions. This role requires active participation in technical design, coding, testing, troubleshooting, and production support while collaborating closely with architects, engineers, and business stakeholders.
Responsibilities
The successful candidate will have experience building applications using AWS services such as Lambda, ECS, Step Functions, SQS, SNS, DynamoDB, RDS, S3, IAM, and KMS, along with modern development frameworks including Java, Spring Boot, and Node.js. Experience with Terraform, Docker, OpenShift, and event-driven architectures is highly desirable.
This role offers the opportunity to contribute to the delivery of critical payment and financial solutions while growing technical expertise in cloud-native application development and enterprise-scale systems.
Qualifications
Bachelor's Degree and 2 years of experience in Software application development and maintenance OR High School Diploma or GED and 8 years of experience in Software application development and maintenance
  • 2+ years of hands-on AWS cloud engineering and architecture experience.
  • Experience designing, developing, and supporting cloud-native applications on AWS.
  • Experience with:
    • AWS Lambda
    • Amazon ECS
    • AWS Step Functions
    • Amazon SQS and SNS
    • Amazon S3
    • Amazon DynamoDB
    • Amazon RDS
    • AWS IAM and KMS
    • AWS Transfer Family
  • Experience with Terraform and Infrastructure as Code practices.
  • Experience designing and implementing event-driven, microservices, and serverless architectures.
  • Strong hands-on development experience with Java, Spring Boot, and/or Node.js.
  • Experience with containerization technologies including Docker and OpenShift.
  • Experience implementing CI/CD pipelines and automated deployment strategies.
  • Ability to build highly available, fault-tolerant, secure, and scalable enterprise solutions.
  • Proven experience leading development teams and driving technical architecture decisions.
  • Excellent communication, stakeholder management, and problem-solving skills.

Preferred Qualifications
  • AWS Certified Solutions Architect (Associate)
  • AWS Certified Developer Associate
  • Experience with payment processing, ACH, wire transfers, real-time payments, card processing, or other money movement platforms.
  • Experience with financial systems integrations and regulatory reporting solutions.
  • Experience with Amazon CloudWatch, AWS X-Ray, and enterprise observability platforms.
  • Experience leading cloud modernization and application transformation initiatives.
  • Experience in regulated financial services environments.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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