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Remote Software Troubleshooting Jobs in Arizona (NOW HIRING)

Acara Solutions and our client have several remote positions available for Levels-1-3 Software ... Monitor system performance and troubleshoot issues to ensure reliability * Create and maintain ...

Help customers and Service Providers troubleshoot software issues * Work as part of a fully remote team, utilizing technology that allows for team communication, training, and meetings Skills Needed

Customer Service Associate - Remote

Phoenix, AZ · On-site +1

$17.50 - $20.50/hr

Help customers and Service Providers troubleshoot software issues * Work as part of a fully remote team, utilizing technology that allows for team communication, training, and meetings Skills Needed

We welcome both hybrid and remote candidates. You Are: * Innovative. You bring fresh ideas to ... troubleshooting, and building images to support scalable services. * Use Git and collaborative ...

This is a remote opportunity. Role Description * Architect & Design: Own the end-to-end ... Troubleshoot, identify, and resolve bugs in existing software, designing and releasing fixes as ...

Software Engineer III

Chandler, AZ · On-site +1

$58.75 - $79/hr

... and remote operations all rely on Iridium to stay connected. We take our responsibility for ... Troubleshoot software, infrastructure, and performance issues and implement effective solutions

Software Engineer III

Chandler, AZ · On-site +1

$55.50 - $74.50/hr

... and remote operations all rely on Iridium to stay connected. We take our responsibility for ... Troubleshoot software, infrastructure, and performance issues and implement effective solutions

Software Engineer III

Chandler, AZ · On-site +1

$58.75 - $79/hr

... and remote operations all rely on Iridium to stay connected. We take our responsibility for ... Troubleshoot software, infrastructure, and performance issues and implement effective solutions

Software Engineer III

Chandler, AZ · On-site +1

$55.50 - $74.50/hr

... and remote operations all rely on Iridium to stay connected. We take our responsibility for ... Troubleshoot software, infrastructure, and performance issues and implement effective solutions

Software Engineer III

Chandler, AZ · On-site +1

$58.75 - $79/hr

... and remote operations all rely on Iridium to stay connected. We take our responsibility for ... Troubleshoot software, infrastructure, and performance issues and implement effective solutions?

This is a remote position, but you will need to reside in the Phoenix, Arizona Metro Area. About ... Troubleshoot, debug, and optimize existing software applications. * Stay up to date with emerging ...

This is a remote position, but you will need to reside in the Phoenix, Arizona Metro Area. About ... Troubleshoot, debug, and optimize existing software applications. * Stay up to date with emerging ...

This is a remote position, but you will need to reside in the Phoenix, Arizona Metro Area. About ... Troubleshoot, debug, and optimize existing software applications. * Stay up to date with emerging ...

Staff Software Engineer

Phoenix, AZ · Remote

$195K - $257.50K/yr

... and quality standards; troubleshooting program and system malfunctions to restore normal ... Excellent communication skills, able to collaborate with remote teams, share ideas and present ...

Staff Software Engineer

Phoenix, AZ · Remote

$195K - $257.50K/yr

... and quality standards; troubleshooting program and system malfunctions to restore normal ... Excellent communication skills, able to collaborate with remote teams, share ideas and present ...

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Showing results 1-20

Remote Software Troubleshooting information

What are the key skills and qualifications needed to thrive as a Remote Software Troubleshooting Specialist, and why are they important?

Success in remote software troubleshooting requires strong technical knowledge of software systems, analytical problem-solving abilities, and often a degree in IT or computer science. Familiarity with remote desktop tools, ticketing systems like Zendesk, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate are commonly needed. Excellent communication, patience, and customer service skills help professionals effectively assist users and resolve issues remotely. These skills ensure efficient problem resolution, high user satisfaction, and minimize downtime in distributed work environments.

What are some common challenges faced in a remote software troubleshooting role, and how can they be addressed?

One common challenge in remote software troubleshooting is effectively diagnosing issues without direct access to a user's device or system. Clear communication is essential, as you often rely on users to describe problems and follow instructions. Utilizing remote desktop tools, maintaining detailed documentation, and developing strong problem-solving skills can help overcome these hurdles. Additionally, building rapport with users and being patient fosters a more productive troubleshooting environment.

What is remote software troubleshooting?

Remote software troubleshooting is the process of diagnosing and resolving software issues on a user's computer or device from a different location, using remote access tools and communication technologies. Technicians can connect to the affected system over the internet to identify problems, install updates, configure settings, or remove malware without being physically present. This approach saves time and resources, allowing for quick support and minimizing downtime for users.

What is the difference between Remote Software Troubleshooting vs Remote Technical Support?

AspectRemote Software TroubleshootingRemote Technical Support
Primary FocusDiagnosing and resolving software issuesAssisting with hardware, software, and account problems
Skills RequiredProblem-solving, software knowledge, diagnostic toolsCustomer service, communication, basic technical skills
Work EnvironmentRemote, often with access to diagnostic softwareRemote or on-site, with direct customer interaction
CertificationsIT certifications (e.g., CompTIA, Microsoft)Customer service certifications, basic IT knowledge

Remote Software Troubleshooting primarily involves diagnosing and fixing software issues, requiring technical skills and diagnostic tools. Remote Technical Support covers a broader range of customer assistance, including hardware and account problems, emphasizing communication skills. Both roles are remote and industry-standard, but their focus and skill sets differ.

What job categories do people searching Remote Software Troubleshooting jobs in Arizona look for? The top searched job categories for Remote Software Troubleshooting jobs in Arizona are:
Infographic showing various Remote Software Troubleshooting job openings in Arizona as of May 2026, with employment types broken down into 81% Full Time, 14% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.
Senior Software Engineer - IMS TM/DB Application Programmer

Senior Software Engineer - IMS TM/DB Application Programmer

Rocket Software

Phoenix, AZ • Remote

$120.50K - $162.68K/yr

Other

Medical, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

We are seeking an accomplished Senior Software Engineer with deep expertise in IBM IMS™ Transaction Manager (TM) and Database (DB) application programming to drive the evolution of our IMS compatible technologies within our Enterprise modernization platform. This role is ideal for someone who has spent years building, maintaining, or optimizing IMS based applications on the mainframe and now wants to bring that domain knowledge into next generation tooling, runtimes, and replatforming solutions.

As a senior software engineer, you will provide architectural leadership, guide design of IMS compatible features, and translate complex mainframe concepts into a robust, performant implementation for distributed and cloud-based environments.

This role sits at the heart of our mission to modernize long-established, mission‑critical enterprise applications and to deliver stable, high-performance infrastructure relied on by global enterprises.

Architect & Build IMS TM/DB-Compatible Technologies

  • Contribute to the design and development of key components that replicate or extend IMS TM and DB behaviors—including message handling, transaction scheduling, PSB/DBD structures, DL/I call compatibility, and hierarchical database semantics.

  • Define and evolve architectural direction for our IMS replatforming runtime, ensuring parity with core IMS concepts where required and embracing modernization opportunities where beneficial.

  • Translate IMS internals and application programming patterns into scalable, reliable components on distributed systems.

Apply Deep IMS Domain Expertise

  • Model real-world IMS application scenarios (batch and online) within our modernization stack.

  • Provide authoritative guidance on IMS constructs such as:

  • Message queues, scheduling, and transaction regions

  • DBD/PSB design and access paths

  • DL/I call flows, PCB handling, segment structure, and hierarchical locking

  • IMS batch processing interactions with TM and DB

  • Partner with product and engineering leadership to ensure features meet enterprise-grade reliability and performance expectations.

Technical Leadership

  • Contribute to cross-team engineering initiatives that impact compilers, runtimes, integration layers, and interoperability features.

  • Mentor engineers across teams, helping them understand IMS fundamentals and how those concepts should surface in our implementation.

  • Conduct deep technical reviews, troubleshoot complex runtime compatibility issues, and guide performance tuning strategies.

Cross-Functional Collaboration

  • Influence product roadmap decisions related to IMS replatforming, compatibility, and modernization.

  • Engage with customers, field engineering, and support teams to understand real‑world IMS workloads and migration scenarios.

What We’re Looking For

Required Experience

  • 10+ years of professional software engineering, including senior‑level ownership of complex system-level components.

  • Direct hands-on experience developing or maintaining IMS TM and DB applications on IBM z/OS (essential).

  • Deep knowledge of:

  • IMS message-driven architecture

  • Program specification blocks (PSBs), program communication blocks (PCBs), and DBD structures

  • DL/I calls and hierarchical database access

  • IMS transaction scheduling and message queue behavior

  • Strong proficiency in C, C++, or similar systems languages .

  • Experience delivering high-availability, mission-critical software systems.

Preferred Qualifications

  • Background implementing or working with IMS exit routines, user exits, scheduling exits, or database utilities.

  • Experience with mainframe modernization, replatforming, or emulation technologies.

  • Familiarity with COBOL or PL/I application semantics and interactions with IMS environments.

  • Exposure to modern distributed systems, cloud-native design, or hybrid runtime architectures (Azure, AWS, Kubernetes).

  • Experience building compilers, runtimes, interpreters, or compatibility layers for legacy workloads.

Who You Are

  • An experienced engineer with strong domain knowledge IMS application behavior and system fundamentals.

  • Skilled at distilling mainframe concepts into modern software architecture.

  • Motivated by the challenge of modernizing long-standing, mission-critical platforms.

  • A mentor who raises the technical capabilities of the entire engineering organization.

Why Join Us?

  • Influence the design and implementation of next-generation IMS TM/DB modernization technology.

  • Work with a highly experienced engineering team deeply engaged in large-scale, mission-critical enterprise systems.

  • Play a foundational role in how customers migrate decades of IMS investments to flexible, modern environments.

  • A culture that values technical depth, long-term thinking, and system-level mastery.

#LI-JC1

#LI-Remote

Annual salary range for this position is between $120,500.00 - $162,675.00 gross before taxes.

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What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code—it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.


Rocket Software logo

About Rocket Software

Sourced by ZipRecruiter

Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands interact with every day. At Rocket, software has always been about people--not just ones and zeroes. We're people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Waltham, MA, US

Year founded

1990

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