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Remote Software Support Engineer Jobs in Virginia

Ad Hoc

Software Engineer III

Mclean, VA · Remote

$58 - $78/hr

Software Engineer III - Java, React & Microservices Job number 870 This is a remote position. Ad ... With the support and guidance of leadership, you will be responsible for supporting the goal of ...

Ad Hoc LLC

Software Engineer III

Mclean, VA · On-site

$58 - $78/hr

Software Engineer III - Java, React & Microservices Job number 870 This is a remote position. Ad ... With the support and guidance of leadership, you will be responsible for supporting the goal of ...

Leidos

Software Engineer

Reston, VA · On-site +1

Support software lifecycle management, including version control, release management, and ... Flexible to work remote with the ability to commute to the corporate office as needed Must have ...

asrcfh

Software Factory Engineer

Reston, VA · Remote

... to support a government contract located in DC metro area. Work location : Remote Clearance ... Science, Software Engineering, or a related field (or equivalent experience). * Relevant ...

asrcfh

Software Factory Engineer

Reston, VA · Remote

... to support a government contract located in DC metro area. Work location : Remote Clearance ... Science, Software Engineering, or a related field (or equivalent experience). * Relevant ...

Astor & Sanders

Senior Software Engineer

Mclean, VA · Remote

$123K - $163K/yr

This is a full-time position, and is 100% remote. Roles and Responsibilities * The Software ... Cloud experience, specifically supporting AWS components * System monitoring experience

NT Concepts

Software Engineer

Vienna, VA · On-site +1

We are seeking a Software Engineer to join our team. Working at NT Concepts means that you are part ... remote flexibility. Must be local to the DC Metro area. Responsibilities: * Support design ...

Staffed4U

Senior Software Engineer

Chantilly, VA · On-site +1

$126K - $166K/yr

Demonstrated experience supporting complex technical and operational environments Duties and ... Hybrid Work Environment Flexible work arrangements may include a combination of remote and onsite ...

QCi

Software Engineer, Full Stack Location: Remote Division: Technology Department: Engineering About Us Quantum Computing Inc. (QCi) (Nasdaq: QUBT) is an innovative, integrated photonics company that ...

Bridge Core (BCore)

SME Software Engineer

Herndon, VA · Remote

$190K - $225K/yr

Join our growing team supporting customer missions as a SME Software Engineer in Herndon, Virginia ... and via remote Cloud services. As a mission-focused administrator that solves problems on the ...

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Remote Software Support Engineer information

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What are the most commonly searched types of Software Support Engineer jobs in Virginia? The most popular types of Software Support Engineer jobs in Virginia are:
What are popular job titles related to Remote Software Support Engineer jobs in Virginia? For Remote Software Support Engineer jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Software Support Engineer jobs in Virginia look for? The top searched job categories for Remote Software Support Engineer jobs in Virginia are:
What cities in Virginia are hiring for Remote Software Support Engineer jobs? Cities in Virginia with the most Remote Software Support Engineer job openings:
Remote Software Support Engineer jobs near you
Help Desk Specialist II (Tier 2 - Advanced Support)

Help Desk Specialist II (Tier 2 - Advanced Support)

Titan Technologies

Ashburn, VA • Remote

$22/hr

Full-time

Posted 14 days ago

Job description

Job description

Zen Strategics, a Titan Technologies company, is seeking Help Desk Specialist II to support the Customs and Border Protection (CBP) Technology Service Desk. This role provides advanced Tier II technical troubleshooting and resolution for employees, contractors and external customers by responding to hardware, software, network, mobile device, VPN, and access-related issues. The position delivers 24x7x365 support, manages incidents through ServiceNow, performs remote installations and system maintenance, and escalates complex issues when necessary. The ideal candidate should have at least two years of IT support experience, strong knowledge of Windows, Active Directory, Microsoft 365, and remote access technologies, and the ability to work in a fast-paced, customer-focused environment.

Duties and Responsibilities:

  • Provide 24x7x365 Tier II advanced technical support for incidents and requests transferred via ServiceNow ticket or warm-transferred telephone call.
  • Perform advanced (second level) remote troubleshooting for:
    • Mobile device issues, including CBP's mobile service environment (AirWatch)
    • Email and Microsoft Outlook accounts and functionality
    • Personal Identity Verification (PIV) card access to CBP systems
    • Remote VPN access (Global Protect and Zscaler)
    • Remote access using DHS Workplace (WaaS)
    • Microsoft Office products
    • Windows and Active Directory
    • Remote software installations
  • Resolve >=90% of tickets assigned to Tier II (AQL target).
  • Process >=90% of tickets within 4 hours (resolved or escalated to next level).
  • Answer >=80% of transferred calls/chats within 60 seconds.
  • Escalate incidents to next-level support (internal CBP teams and third-party vendors).
  • Perform remote installation and troubleshooting of workstations, peripherals (desktops, laptops, tablets, printers, scanners, cameras).
  • Install approved software using Government-provided tools.

You MUST have:

  • Minimum 2 years of IT help desk or technical support experience with Tier II-level troubleshooting.
  • Strong knowledge of Windows OS, Active Directory, Microsoft Office 365, Outlook, and mobile device management (MDM).
  • Experience with VPN technologies, remote access tools, and PIV/smart card authentication.
  • Ability to work rotating shifts including nights, weekends, and holidays.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

It’s GREAT if you also have:

  • CompTIA A+, Network+, or Security+ certification.
  • HDI Desktop Support Technician certification.
  • Experience with AirWatch/Workspace ONE MDM.
  • Experience with Global Protect VPN and Zscaler.
  • Experience with ServiceNow ITSM platform.
  • Prior federal government or CBP Tier II support experience.
  • ITIL Foundation certification.

Education:

  • High school diploma or equivalent required.

Company Description:

Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC, Titan Facilities, Inc. and Zen Strategics, design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!

Titan is proud to be a Service-Disabled Veteran Owned Business.

Apply