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Remote Software Support Engineer Jobs in Virginia

Data Engineer - Remote

Richmond, VA · On-site +1

$113K - $136K/yr

NAVA Software solutions is looking for a Data Engineer Details: Data Engineer Location: 100% Remote Duration: 12 months Required Qualifications: * 7+ Years Experience in the following: Python, Java ...

... to support a government contract located in DC metro area. Work location : Remote Clearance ... Science, Software Engineering, or a related field (or equivalent experience). * Relevant ...

... to support a government contract located in DC metro area. Work location : Remote Clearance ... Science, Software Engineering, or a related field (or equivalent experience). * Relevant ...

Senior Software Engineer FS

Mclean, VA · Remote

$123K - $163K/yr

Senior Software Engineer - Full Stack Job number: 860 This is a remote position. Ad Hoc is a ... The Federal Civilian business unit supports many customers spanning the federal, commercial, and ...

Senior Software Engineer

Mclean, VA · Remote

$125K - $165K/yr

This is a full‑time position, and is 100% remote. Roles And Responsibilities * The Software ... Cloud experience, specifically supporting AWS components. * System monitoring experience.

Senior Software Engineer

Mclean, VA · Remote

$123K - $163K/yr

This is a full-time position, and is 100% remote. Roles and Responsibilities * The Software ... Cloud experience, specifically supporting AWS components * System monitoring experience

Sr. Software Engineer

Reston, VA · Remote

$127K - $168K/yr

Drive change across the development lifecycle. 100% remote position. Requires a minimum of a Bachelor's (higher degree accepted) or its foreign equivalent in Computer Science, Software Engineering or ...

We are seeking a Software Engineer to join our team. Working at NT Concepts means that you are part ... remote flexibility. Must be local to the DC Metro area. Responsibilities: * Support design ...

Software Engineer

Reston, VA · On-site +1

$125K - $225K/yr

Software Engineer In a world of possibilities, pursue one with endless opportunities. Imagine Next ... remote sites with intermittent connectivity. * Experience with migration/compatibility support ...

Senior Software Engineer

Chantilly, VA · On-site +1

$126K - $166K/yr

Demonstrated experience supporting complex technical and operational environments Duties and ... Hybrid Work Environment Flexible work arrangements may include a combination of remote and onsite ...

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Remote Software Support Engineer information

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What are the most commonly searched types of Software Support Engineer jobs in Virginia? The most popular types of Software Support Engineer jobs in Virginia are:
What cities in Virginia are hiring for Remote Software Support Engineer jobs? Cities in Virginia with the most Remote Software Support Engineer job openings:
Software Engineer

Other

Medical, Dental, Vision, Retirement, PTO

Posted yesterday


Job description

Koniag Services, Inc. (KSI), a Koniag Government Service Company, is seeking a skilled Software Engineer to support our government customer. This position requires the candidate to be able to obtain a Public Trust. This position is a remote opportunity.

We offer a competitive salary along with an extraordinary benefits package including health, dental, and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

The Software Engineer will formulate and define specifications for complex operating software programming applications and modify/maintain existing applications using engineering releases and utilities from manufacturers. The Software Engineer will design and develop software applications. This role involves the scalability, security, and performance of enterprise web applications, API integrations, data workflows, and LMS infrastructure, working across both server-side and client-side environments, designing, coding, testing, debugging, and documenting programs.

This role is critical in developing, maintaining, and enhancing complex software systems for our federal government clients.

Key responsibilities include :

  • Performing coding, debugging, testing, and troubleshooting throughout the application development process.

  • Deploying computationally efficient cloud-based technologies to maximize pipeline efficiency.

  • Developing, testing, deploying, and supporting web interface applications for our innovative products.

  • Ensuring software standards are met.

  • Eliciting, deriving, and documenting software and/or system requirements to meet internal or external customer specifications.

  • Developing and maintaining applications related to overall operating systems, sophisticated file maintenance routines, large telecommunications networks, computer accounting, and advanced mathematical/scientific software packages

  • Working at a high technical level across all phases of software systems programming applications

  • Evaluating new and existing software products for potential implementation

  • Assisting other systems programmers in effectively utilizing technical software

  • Collaborating with cross-functional teams to identify requirements and develop solutions

  • Creating detailed technical documentation for all developed systems

  • Troubleshooting and resolving complex software issues

  • Participating in code reviews to ensure quality and adherence to standards

  • Staying current with emerging technologies and methodologies

Education and Experience:

Required :

  • Bachelor's degree in Computer Science, Software Engineering, or related technical field

  • 8+ years of professional software engineering experience

  • Experience with complex operating systems and application development

  • Track record of successful software development projects, systems programming, application development, and technical evaluation of software products.

Required Skills and Competencies:

  • Advanced proficiency in server-side programming languages (e.g., Python, Node.js, Java, PHP) and frameworks.

  • Strong experience with RESTful API design, development, and integration.

  • Experience designing and implementing complex software systems

  • Knowledge of software development methodologies (Agile, Waterfall, etc.)

  • Proficient in front-end technologies (JavaScript, HTML5, CSS3, modern JS frameworks) to enable effective full stack development.

  • Experience with software testing methodologies and debugging techniques

  • Ability to analyze and solve complex technical problems

  • Familiarity with DevOps practices, version control (Git), CI/CD pipelines, and cloud environments (AWS or similar).

  • Strong collaboration, communication, and documentation skills.

  • Ability to work independently and as part of a team

  • Solid understanding of information security, secure coding practices, and federal compliance standards.

  • Understanding of software security principles and best practices

  • Ability to obtain and maintain a Public Trust security clearance.

Desired Skills and Competencies:

  • Master's degree in Computer Science or related field

  • Experience with Moodle or other Learning Management Systems (LMS).

  • Knowledge of DevOps practices and tools

  • Experience with containerization (Docker, Kubernetes)

  • Database design and optimization skills

  • Experience with Big Data technologies

  • Familiarity with data analytics, reporting, or business intelligence tools.

  • Experience with mobile application development

  • Certifications relevant to software engineering, Agile Scrum or Kanban; Agile certifications are a plus.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

Job Details

Job Family Software and Systems Development

Job Function Software Engineer

Pay Type Salary