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Remote Software Support Engineer Jobs in Smithfield, VA

Virginia Beach, VA (qualified candidates may be considered for remote work depending on location ... Support user requests for assistance with reporting requirements as needed * Provide support to ...

Virginia Beach, VA (qualified candidates may be considered for remote work depending on location ... Support user requests for assistance with reporting requirements as needed * Provide support to ...

Senior Software Engineer

Hampton, VA ยท Remote

$118K - $156K/yr

None Potential for Remote Work: ORA_ON_SITE Description SAIC is looking for a Software Developer Configuration Manager/ Full Stack Developer to join our team of the Air Operations Center Weapons ...

Senior Software Engineer

Hampton, VA ยท Remote

$121K - $160K/yr

None Potential for Remote Work: ORA_ON_SITE Description SAIC is looking for a Software Developer Configuration Manager/ Full Stack Developer to join our team of the Air Operations Center Weapons ...

Job#: 3036755 Software Engineer (Java Full Stack) - Contract to Hire Overview We're looking for a ... Support system configuration and application deployments (including occasional after-hours support)

Fire Protection Engineer (Remote or Hybrid)

Hampton, VA ยท On-site +1

$80K - $108K/yr

We value flexibility-remote or hybrid work options may be available depending on the candidate and ... manufacturer software. * Gather information to support design decisions. * Prepare engineering ...

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Remote Software Support Engineer information

See Smithfield, VA salary details

$36.7K

$84.3K

$154.8K

How much do remote software support engineer jobs pay per year?

As of Jun 12, 2026, the average yearly pay for remote software support engineer in Smithfield, VA is $84,316.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,100.00 and $116,200.00 per year, depending on experience, location, and employer.

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What cities near Smithfield, VA are hiring for Remote Software Support Engineer jobs? Cities near Smithfield, VA with the most Remote Software Support Engineer job openings:
Software Engineer / Application Packager

Software Engineer / Application Packager

Apex Systems

Norfolk, VA โ€ข Remote

$70 - $80/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 19 days ago


Job description

Job#: 3030796
Job Description:
(100% Remote) - Software / DevSecOps Engineer -
*** $145,000 - $160,000***
Apex Systems has an Immediate Need for a (100% Remote) Software / DevSecOps Engineer !! This will be an Est. "6 Month Contract to Permanent Hire" opportunity, supporting one of our Largest DoD / Government Clients on the East Coast & Nationwide! Please See Below for all Position Details & How To Apply.
*** HOW TO APPLY *** Email a Resume to:
- Job Title: Software / DevSecOps Engineer
- Location: *** 100% Remote ***
- Contract Layout: Est. "6 Month Contract to Permanent Hire"
- Contract Rate: $70.00 - $80.00 / Hourly on W2
- Starting Salary at Permanent Conversion: $145,000 - $160,000 & Full Benefits
*** REQUIREMENTS ***
  • Secret Security Clearance (Eligibility)
  • Security+CE
  • Proven experience engineering automated software packages for deployment in virtual environments
  • Demonstrated Proficiency in at least 3-4 of the following: Java, JavaScript, C++, C#, Perl, Python, AutoIT
  • Ability to write programs processing multiple input types
  • Experience with automation frameworks (Ansible Playbooks a plus)
  • Advanced scripting for deployment automation

Job Description
Required Technical Competencies
1. Software Packaging & Automation
  • Proven experience engineering automated software packages for deployment in virtual environments
  • Proficiency in scripting languages: AutoIT, Python, PowerShell, Perl Software Engine
  • Experience with IAVA patches, OS updates, third-party applications, and security fixes
  • Ability to create validation mechanisms for multiple input types (command-line arguments, environmental variables, input streams)

Ideal Candidate Demonstrates:
  • Direct experience packaging and deploying software with DoD cybersecurity standards compliance
  • Track record of implementing repeatability and accuracy controls in deployment packages

2. Virtualization Expertise
  • Hands-on experience with Type-1 and Type-2 hypervisors
  • Proficiency in VMware ESXi/vSphere, VMware Workstation, and Microsoft Hyper-V
  • Ability to design, provision, and administer secure virtualized infrastructures

Ideal Candidate Demonstrates:
  • Experience maintaining high-availability environments for mission-critical systems
  • Knowledge of virtual machine lifecycle management

3. Operating System Administration
  • Modern Windows OS expertise (Windows 11, Windows Server 2016 or higher)
  • Linux administration experience (Red Hat Enterprise Linux preferred)
  • Windows Group Policy enforcement knowledge

Ideal Candidate Demonstrates:
  • Experience deploying Windows OS packages in enterprise DoD environments
  • System hardening and OS-level security implementation experience

4. Security & Compliance
  • Deep knowledge of DISA STIG (Security Technical Implementation Guidelines)
  • Experience applying STIGs to ensure compliance
  • Understanding of DoD Information Assurance guidelines
  • IAVA (Information Assurance Vulnerability Alert) compliance experience

Ideal Candidate Demonstrates:
  • Track record conducting vulnerability analysis and reporting
  • Experience with Assured Compliance Assessment Solution (ACAS)

5. Networking Fundamentals
  • Strong understanding of TCP/IP, DHCP, DNS
  • Experience with Cisco networking hardware or equivalent
  • Knowledge of routing and switching concepts

Ideal Candidate Demonstrates:
  • Experience implementing network-level controls in virtualized environments
  • Understanding of secure network architectures

6. Programming & Scripting
  • Demonstrated Proficiency in at least 3-4 of the following: Java, JavaScript, C++, C#, Perl, Python, AutoIT
  • Ability to write programs processing multiple input types
  • Experience with automation frameworks (Ansible Playbooks a plus)

Ideal Candidate Demonstrates:
  • Advanced scripting for deployment automation
  • Experience with validation and error-handling mechanisms

PLEASE NOTE: Candidates must be able to obtain and/or maintain a Department of Defense Secret Security Clearance as a condition and continuation of employment*
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.