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Remote Software Jobs in Virginia (NOW HIRING)

Knexus

AI Software Engineer (Remote)

Vienna, VA · On-site +1

We're looking for an experienced AI Software Engineer with 6-8 years of experience to join our AI applications team. This is a fully remote position for candidates in the continental U.S., with work ...

NAVA Software Solutions

Data Engineer - Remote

Richmond, VA · On-site +1

$113K - $136K/yr

NAVA Software solutions is looking for a Data Engineer Details: Data Engineer Location: 100% Remote Duration: 12 months Required Qualifications: * 7+ Years Experience in the following: Python, Java ...

GeoDelphi

Software Engineer Location ... Remote / Alexandria, VA Clearance: Active TS/SCI or eligibility to be cleared GeoDelphi, Inc. dba ...

QCi

Software Engineer, Full Stack Location: Remote Division: Technology Department: Engineering About Us Quantum Computing Inc. (QCi) (Nasdaq: QUBT) is an innovative, integrated photonics company that ...

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Remote Software information

What are remote software jobs?

Remote software jobs are positions in the technology sector where professionals work from locations outside the traditional office, typically from home or anywhere with internet access. These roles involve designing, developing, testing, or maintaining software applications and can include titles like software developer, engineer, or QA tester. Remote software jobs offer flexibility and often require strong communication skills and self-motivation. Companies use collaborative tools and platforms to manage workflow and team interactions for remote employees.

How do remote software developers typically collaborate effectively with their teams despite not sharing a physical workspace?

Remote software developers rely heavily on digital collaboration tools such as version control systems, video conferencing, and project management platforms to stay connected with their teams. Regularly scheduled stand-up meetings, code reviews, and clear documentation are essential to ensure everyone is aligned and projects progress smoothly. While remote work offers flexibility, it also requires strong communication skills and self-discipline to manage tasks and deadlines independently. Teams often establish clear guidelines and use asynchronous communication to accommodate different time zones, helping maintain productivity and a sense of teamwork.

What are the key skills and qualifications needed to thrive as a Remote Software Engineer, and why are they important?

To thrive as a Remote Software Engineer, you need strong programming skills, problem-solving abilities, and a relevant degree or equivalent experience in computer science or software development. Familiarity with version control systems like Git, cloud platforms, and collaboration tools such as Slack or Jira is typically required. Excellent communication, self-motivation, and time management are crucial soft skills for remote teamwork and productivity. These competencies ensure effective project delivery, seamless remote collaboration, and adaptability to dynamic technical environments.
What are the most commonly searched types of Software jobs in Virginia? The most popular types of Software jobs in Virginia are:
What are popular job titles related to Remote Software jobs in Virginia? For Remote Software jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Software jobs in Virginia look for? The top searched job categories for Remote Software jobs in Virginia are:
What cities in Virginia are hiring for Remote Software jobs? Cities in Virginia with the most Remote Software job openings:
Remote Software jobs near you
Infographic showing various Remote Software job openings in Virginia as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.
Help Desk Specialist II (Tier 2 - Advanced Support)

Help Desk Specialist II (Tier 2 - Advanced Support)

Titan Technologies

Ashburn, VA • Remote

$22/hr

Full-time

Posted 18 days ago

Job description

Job description

Zen Strategics, a Titan Technologies company, is seeking Help Desk Specialist II to support the Customs and Border Protection (CBP) Technology Service Desk. This role provides advanced Tier II technical troubleshooting and resolution for employees, contractors and external customers by responding to hardware, software, network, mobile device, VPN, and access-related issues. The position delivers 24x7x365 support, manages incidents through ServiceNow, performs remote installations and system maintenance, and escalates complex issues when necessary. The ideal candidate should have at least two years of IT support experience, strong knowledge of Windows, Active Directory, Microsoft 365, and remote access technologies, and the ability to work in a fast-paced, customer-focused environment.

Duties and Responsibilities:

  • Provide 24x7x365 Tier II advanced technical support for incidents and requests transferred via ServiceNow ticket or warm-transferred telephone call.
  • Perform advanced (second level) remote troubleshooting for:
    • Mobile device issues, including CBP's mobile service environment (AirWatch)
    • Email and Microsoft Outlook accounts and functionality
    • Personal Identity Verification (PIV) card access to CBP systems
    • Remote VPN access (Global Protect and Zscaler)
    • Remote access using DHS Workplace (WaaS)
    • Microsoft Office products
    • Windows and Active Directory
    • Remote software installations
  • Resolve >=90% of tickets assigned to Tier II (AQL target).
  • Process >=90% of tickets within 4 hours (resolved or escalated to next level).
  • Answer >=80% of transferred calls/chats within 60 seconds.
  • Escalate incidents to next-level support (internal CBP teams and third-party vendors).
  • Perform remote installation and troubleshooting of workstations, peripherals (desktops, laptops, tablets, printers, scanners, cameras).
  • Install approved software using Government-provided tools.

You MUST have:

  • Minimum 2 years of IT help desk or technical support experience with Tier II-level troubleshooting.
  • Strong knowledge of Windows OS, Active Directory, Microsoft Office 365, Outlook, and mobile device management (MDM).
  • Experience with VPN technologies, remote access tools, and PIV/smart card authentication.
  • Ability to work rotating shifts including nights, weekends, and holidays.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

It’s GREAT if you also have:

  • CompTIA A+, Network+, or Security+ certification.
  • HDI Desktop Support Technician certification.
  • Experience with AirWatch/Workspace ONE MDM.
  • Experience with Global Protect VPN and Zscaler.
  • Experience with ServiceNow ITSM platform.
  • Prior federal government or CBP Tier II support experience.
  • ITIL Foundation certification.

Education:

  • High school diploma or equivalent required.

Company Description:

Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC, Titan Facilities, Inc. and Zen Strategics, design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!

Titan is proud to be a Service-Disabled Veteran Owned Business.

Apply