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Remote Software Support Engineer Jobs in Virginia

Bridge Core (BCore)

SME Software Engineer

Herndon, VA · Remote

$190K - $225K/yr

Join our growing team supporting customer missions as a SME Software Engineer in Herndon, Virginia ... and via remote Cloud services. As a mission-focused administrator that solves problems on the ...

Ad Hoc

Software Engineer II - Front End

Mclean, VA · Remote

Software Engineer II - Front End Job number: 856 This is a remote position. Ad Hoc is a technology ... The Federal Civilian business unit supports many customers spanning the federal, commercial, and ...

iDirect GOVERNMENT

Embedded Software Engineer

Herndon, VA · On-site +1

$135K - $177K/yr

These terminals provide internet and voice capabilities to remote and austere locations. This is a cross-functional engineering position, developing embedded software for our satellite products on a ...

ShortList Recruitment Limited

$121K - $159K/yr

The role is mostly remote with occasional trips into the office in Richmond, VA. I will be ... for the Senior Software Engineer role \n \n * Design and build scalable front and back\-end ...

iDirect GOVERNMENT

Embedded Software Engineer

Herndon, VA · On-site +1

$135K - $177K/yr

These terminals provide internet and voice capabilities to remote and austere locations. This is a cross-functional engineering position, developing embedded software for our satellite products on a ...

GRVTY

Software Engineer, Senior

Herndon, VA · On-site +1

$126K - $166K/yr

Design, develop, and maintain Python-based software tools supporting optical signature modeling ... Background in signal processing, image processing, or remote sensing data workflows. * Experience ...

iDirect GOVERNMENT

Embedded Software Engineer

Herndon, VA · On-site +1

$135K - $177K/yr

These terminals provide internet and voice capabilities to remote and austere locations. This is a cross-functional engineering position, developing embedded software for our satellite products on a ...

GRVTY

Software Engineer, Senior

Herndon, VA · On-site +1

$126K - $166K/yr

Design, develop, and maintain Python-based software tools supporting optical signature modeling ... Background in signal processing, image processing, or remote sensing data workflows. * Experience ...

GRVTY

Software Engineer, Senior

Herndon, VA · On-site +1

$126K - $166K/yr

Design, develop, and maintain Python-based software tools supporting optical signature modeling ... Background in signal processing, image processing, or remote sensing data workflows. * Experience ...

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Remote Software Support Engineer information

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
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What are popular job titles related to Remote Software Support Engineer jobs in Virginia? For Remote Software Support Engineer jobs in Virginia, the most frequently searched job titles are:
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Remote Software Support Engineer jobs near you
SME Software Engineer

SME Software Engineer

Bridge Core (BCore)

Herndon, VA • Remote

$190K - $225K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

SME Software Engineer
Herndon, VA
TS/SCI with Poly
 

At Bcore, our strength comes from how we deliver impact to the mission. Whether it’s architecting critical IT solutions, producing actionable intelligence, or developing cutting edge technology, we succeed because of the expertise, collaboration, and agility of our teams. Our Mission Services division combines enterprise IT, cloud solutions, DevSecOps, systems engineering, software development, and operational support. Bcore accelerates decisive advantage for warfighters and intelligence professionals by fusing human insight, rapid-fire engineering, precision-measured outcomes, and relentless grit into mission-ready solutions. 

Do you want to join a team that is building tailored technical solutions to modernize our government’s mission and our client’s business?  Do you have a desire to change how people work?  Are you interested in helping to protect our nation’s cyber interests? Join our growing team supporting customer missions as a SME Software Engineer in Herndon, Virginia.


We are looking for experienced Full Stack Software Developers to join our technology-based program supporting a key government customer. This program delivers Enterprise Computing engineering services with modern technology solutions with that function both on customer premise, and via remote Cloud services.  As a mission-focused administrator that solves problems on the program, you will be expected to: recognize the issue(s), identify the facts, define additional data that would be helpful, make assumptions as necessary, determine alternative approaches, evaluate alternatives, make recommendations, alter assumptions and rework solutions, and reflect on lessons learned.

The Software Developer will develop new automation capabilities that utilize infrastructure as code best practices and establishes a continuous integration /continuous delivery pipeline.


Required Qualifications:   

  • Minimum of 16 years of professional software development experience and a Bachelors' degree
  • Proficiency in Java and C#.
  • Experience with modern frameworks and technologies such as React, Node.js, TypeScript, and .NET.
  • Hands-on experience developing solutions in cloud environments (AWS, Azure, Google Cloud, or Oracle).
  • Strong understanding of DevOps practices and related tools (e.g., Jira, GitHub, Jenkins), including pipeline development, release management, and orchestration.
  • Proficiency with scripting languages, preferably Python or PowerShell.
  • Experience developing in both Windows and Linux environments.
  • Ability to work closely with stakeholders to gather requirements and deliver effective technical solutions.
  • Experience architecting, implementing, and maintaining solutions within cloud environments (e.g., AWS or Azure).
  • Strong documentation skills, including developing concepts of operations and standards of practice for tiered maintenance support.
  • Ability to interface with senior leadership and provide regular status updates.

Desired Qualifications:

  • Ansible
  • Powershell
  • Java
  • Microsoft Certified Engineer
  • Microsoft Certified Architect
  • Or other relevant vendor professional certifications, current within the last 3 to 5 years.

  • The expected salary range within the Washington, DC metropolitan area is: $190,000 - 225,000. Final compensation is unique to each individual and will be determined based on factors such as experience, education, geographic location, and contractual requirements. This is not a guarantee.
  • Benefits include Health/Dental/Vision, 401(k), Paid Time Off, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more.

BCore is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

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