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Remote Software Support Engineer Jobs in Illinois

ampliFI Loyalty Solutions

Software Engineer

Naperville, IL · On-site +1

$132K - $147K/yr

... support complex loyalty program analytics and transactions. ● Quality amp; Reliability ... remote work is not an option for tax reasons: AL, AK, AR, CA, CT, DE, HI, ID, IA, KS, KY, LA, ME ...

NINJA HOLDINGS, LLC

Software Engineer

Chicago, IL · On-site +1

With offices in Chicago, Miami, and around the world through the power of remote work, we are a ... Job Summary The Software Engineer will be responsible for building new systems, enhancing and ...

NinjaHoldings

Software Engineer

Chicago, IL · On-site +1

$100K - $150K/yr

With offices in Chicago, Miami, and around the world through the power of remote work, we are a ... Job Summary The Software Engineer will be responsible for building new systems, enhancing and ...

NinjaHoldings

Software Engineer

Chicago, IL · On-site +1

$100K - $150K/yr

... that support long-term financial improvement. Our Edge brand extends this expertise to other ... Remote first culture with convenient downtown office in the heart of the city IMPORTANT NOTICE:

Morningstar

Principal Software Engineer

Chicago, IL · On-site +1

$117K - $123K/yr

Remote work requests will be considered consistent with company's remote work policy. Job ... That's why we champion your wellness through a wide range of programs that support all stages of ...

Morningstar, Inc.

Principal Software Engineer

Chicago, IL · On-site +1

$117K - $123K/yr

Remote work requests will be considered consistent with company's remote work policy. Job ... That's why we champion your wellness through a wide range of programs that support all stages of ...

Deep Systems

$126K - $166K/yr

Senior Software Engineer Requirements: * Capital Markets Experience - understanding of front ... remote team is required Employment Type: FULL_TIME

Allied

Software Engineer I

Chicago, IL · On-site +1

$80K - $100K/yr

POSITION SUMMARY The Software Engineer I is responsible for maintaining and developing software ... To support a smooth and efficient remote work experience, the internet connection must be obtained ...

Allied Benefit Systems

Software Engineer I

Chicago, IL · Remote

POSITION SUMMARY The Software Engineer I is responsible for maintaining and developing software ... To support a smooth and efficient remote work experience, the internet connection must be obtained ...

YO AI Labs

CUDA Software Engineer - Remote

Chicago, IL · Remote

$60 - $100/hr

Remote Job Overview We are seeking experienced CUDA Engineering Experts to support a cutting-edge GPU optimization project. You will apply your expertise in CUDA, C++, and GPU programming to analyze ...

New

Technical Paradigm LLC

Software Developer

Chicago, IL · On-site +1

The position is fully remote within the USA and offers the potential for equity in the future ... Support team to achieve excellence in response to anticipated growth over the next 3-5 years.

Technical Paradigm LLC

Software Developer

Chicago, IL · Remote

Senior Software Developer (Fintech - fixed income securities trading operations) Remote USA ... This leader's mission is to help set direction and grow a world-class Development & Support team in ...

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Remote Software Support Engineer information

What does a remote software support engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are some common challenges faced by remote software support engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.

What are the key skills and qualifications needed to thrive as a remote software support engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are the most commonly searched types of Software Support Engineer jobs in Illinois?

The most popular types of Software Support Engineer jobs in Illinois are:

What are popular job titles related to Remote Software Support Engineer jobs in Illinois?

For Remote Software Support Engineer jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Remote Software Support Engineer jobs in Illinois look for?

The top searched job categories for Remote Software Support Engineer jobs in Illinois are:

What cities in Illinois are hiring for Remote Software Support Engineer jobs?

Cities in Illinois with the most Remote Software Support Engineer job openings:

Remote Software Support Engineer jobs near you
Infographic showing various Remote Software Support Engineer job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Software Engineer

ampliFI Loyalty Solutions

Naperville, IL • On-site, Remote

$132K - $147K/yr

Full-time

Re-posted 2 days ago

Job description

Software Engineer for AmpliFI Loyalty Solutions, Naperville, IL.
Define the long-term architectural vision and technical strategy for ampliFI's customized credit and debit card loyalty platforms. Lead the design, evolution, and governance of highly scalable, secure, and fault-tolerant cloud-native solutions, providing the highest level of technical leadership and strategic direction to cross-functional engineering teams focused on loyalty,
rewards, and card-linked programs for financial institutions.

Key Duties and Responsibilities
● Architectural Strategy amp; Governance: Define, document, and enforce architectural principles, standards (e.g., SOLID, DRY), and patterns (e.g., microservices, event-driven architecture) across all engineering teams. Lead the technical planning for major platform evolution.
● Cloud Platform Leadership (AWS Focus): Act as the highest-level subject matter expert for ampliFI's AWS ecosystem. Lead the design and optimization of high-scale data and application architectures utilizing EC2, S3, Lambda, Glue, and DynamoDB to ensure maximum reliability, cost efficiency, and performance for loyalty solutions.
● System Design amp; Development Oversight: Oversee the design and implementation of core backend services in Java and related modern frameworks. Provide deep expertise and
guidance on the integration of REACT front-end systems with the backend APIs, ensuring optimal performance and security across the stack.
● Data Architecture Ownership: Design and govern the strategic evolution of data models and performance optimization for both relational databases (PostgreSQL/MySQL) and NoSQL databases (DynamoDB). Define best practices for data warehousing, ETL/ELT (using Glue), optimization, and data security to support complex loyalty program analytics and transactions.
● Quality amp; Reliability Engineering: Define and establish company-wide Test-Driven Development (TDD) and quality assurance mandates, including automated testing frameworks and CI/CD pipelines (Docker/Kubernetes experience is moved from a "Plus" to a core responsibility at the Architect level).
● Mentorship amp; Technical Direction: Serve as a technical mentor and coach for Senior and Software Engineers, resolving the most challenging technical roadblocks. Collaborate with Product Managers to translate long-term business goals into a detailed, executable technical roadmap.
Position is based out of and reports to Amplifi’s HQ in Naperville, IL, but allows for the option to telecommute from a home office outside of IL (except the following states from which
remote work is not an option for tax reasons: AL, AK, AR, CA, CT, DE, HI, ID, IA, KS, KY, LA, ME, MD, MI, MN, MO MS, NV, NM, NC, ND, OK, OR, RI, SD, VT, WA, WV, and WY.)
Requirements:
Master's degree in Computer Science, Software Engineering, or a related field with three (3) years of experience as a software developer or related occupation in software development.
Must possess three years of experience in the following:
  • Designing and developing enterprise-level software systems
  • Developing platform engineering
Also requires demonstrable experience with:
  • Java and associated modern backend frameworks;
  • Designing and deploying applications using the AWS ecosystem (including Lambda, S3, EC2, DynamoDB, and Glue); and
  • Database design and optimization in MySQL or DynamoDB; and experience with containerization technologies (e.g., Docker/Kubernetes).
Salary: $132,000 - $147,000/year
#LI-DNI Job ID 366

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