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Remote Software Support Engineer Jobs in Illinois

Harris

(Remote) Senior Software Engineer

Tennessee, IL · Remote

$118K - $155K/yr

The Senior Software Engineer, RPG is a hands-on technical leader responsible for complex IBM i/RPG ... Perform other duties as required to support organizational needs. * Experience using AI-assisted ...

New

Harris

(Remote) Senior Software Engineer

Tennessee, IL · Remote

$118K - $155K/yr

The Senior Software Engineer, RPG is a hands-on technical leader responsible for complex IBM i/RPG ... Perform other duties as required to support organizational needs. * Experience using AI-assisted ...

New

Turnblock.io

Software Engineer Remote (Web3)

Chicago, IL · Remote

$200K - $250K/yr

As a Software Engineer, you will be a core member of the team responsible for supporting the ... remote work. We built a highly skilled team of business and engineering minds who are working on ...

Cisco

Senior Software Engineer (Remote)

Chicago, IL · Remote

$126K - $166K/yr

This is a remote role anywhere in the USA. Meet the Team Our software engineering team develops ... Support automated build, test, and deployment workflows using GitLab CI, GitHub Workflows, or ...

Civic Canvas

Software Engineer

Chicago, IL · Remote

$105K - $130K/yr

Create clear, concise, and reusable API interfaces and supporting technical documentation ... REMOTE Benefits 401(k) Parental leave Health insurance Paid time off Employee discount Vision ...

Jorie AI

Software Engineer

Oak Brook, IL · Remote

Our work environment: Remote opportunities Growth advancement opportunities Flexible work ... Leverage Azure services (e.g., Azure Functions, Azure Storage, Key Vault) to support scalable ...

BAI

Software Engineer

Chicago, IL · On-site +1

$75K - $95K/yr

... support solutions. Our work creates positive ripple effects throughout financial services ... off, hybrid and remote working models, tuition assistance and the ability to work in a ...

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Remote Software Support Engineer information

What does a remote software support engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are some common challenges faced by remote software support engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.

What are the key skills and qualifications needed to thrive as a remote software support engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are the most commonly searched types of Software Support Engineer jobs in Illinois?

The most popular types of Software Support Engineer jobs in Illinois are:

What are popular job titles related to Remote Software Support Engineer jobs in Illinois?

For Remote Software Support Engineer jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Remote Software Support Engineer jobs in Illinois look for?

The top searched job categories for Remote Software Support Engineer jobs in Illinois are:

What cities in Illinois are hiring for Remote Software Support Engineer jobs?

Cities in Illinois with the most Remote Software Support Engineer job openings:

Remote Software Support Engineer jobs near you
Infographic showing various Remote Software Support Engineer job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Senior Software Engineer (Remote, EST/CST)

180 Engineering

Chicago, IL • Remote

$100K - $125K/yr

Full-time

Medical, Dental, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Direct Hire |Remote (Continental U.S., EST or CST) Salary Range: $100,000 to $125,000, bonus eligible. Individual compensation is based on education, geographic location, and alignment to market data. About the Role Seeking a Senior Software Engineer to support the design, documentation, development, and testing of new and existing software solutions within a Digital Workflow Solutions business unit. You will analyze product and system-level requirements, translate them into software requirements, and lead deployment and delivery of specific software features and functionality. This role focuses on developing commercial software products sold directly to external customers. This is not an internal IT position . You will collaborate with cross-functional teams to deliver new features, ensure application performance, and mentor junior engineers. Remote within the Continental United States, with preference for candidates in Eastern or Central time zones. Responsibilities Contribute to cross-functional project planning, development, and analysis of product requirements and proposed solutions Refine and refactor software design based on system architecture and new product requirements Design, document, implement, and maintain efficient, reusable, secure, and reliable software code according to corporate and department standards Maintain code quality, organization, and automation standards Create software development process documentation including requirements, design specifications, interface specifications, and verification documentation Develop time and effort estimates for software features and functions Develop and perform unit, integration, and system testing of applications Participate in design reviews to identify issues and provide recommendations for enhancements Work independently on routine activities, technical issues, project plans, and larger-scale designs Identify bottlenecks and software bugs and devise solutions to resolve them Review and resolve software defect and change requests Review and approve plans and detailed software designs Requirements Required Bachelor's degree in Computer Science, Engineering, or related field 5+ years of experience developing commercial software products sold to external businesses (B2B) 5+ years of experience designing and developing software systems for web, mobile, cloud (Azure), and desktop environments 5+ years of experience with C# / .NET / Microsoft Full Stack development Strong understanding of software development principles and design patterns Experience with Agile development methodologies Experience with Git or DevOps version control tools Experience with configuration management, continuous integration (CI), continuous deployment (CD), and automated code analysis tools desired Preferred Experience with containerization tools Familiarity with cloud platforms such as AWS, Azure, or Google Cloud Residence in Eastern or Central time zones Other Excellent problem-solving skills and attention to detail Strong communication and teamwork abilities Working knowledge of MFC, Java, and React Medical and Dental insurance, eligible on first day of employment 401K after 6 months of employment As part of our standard hiring process, final candidates complete a brief identity verification step. This includes a short video confirmation to ensure consistency across the interview process. #J-18808-Ljbffr

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