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Remote Software Support Engineer Jobs in Naperville, IL

Crypto.com

Application Support Engineer (US)

Chicago, IL · On-site +1

$70K - $110K/yr

Production Support & Monitoring - Provide expert-level remote management, administration, and ... Requirements * 5+ years of experience managing or supporting mission-critical production software ...

Crypto.com

Application Support Engineer (US)

Chicago, IL · On-site +1

$70K - $110K/yr

Production Support & Monitoring - Provide expert-level remote management, administration, and ... Requirements * 5+ years of experience managing or supporting mission-critical production software ...

Crypto.com

Application Support Engineer (US)

Chicago, IL · Remote

$70K - $110K/yr

Production Support & Monitoring -- Provide expert-level remote management, administration, and ... Requirements * 5+ years of experience managing or supporting mission-critical production software ...

Turnblock.io

Software Engineer Remote (Web3)

Chicago, IL · Remote

$200K - $250K/yr

As a Software Engineer, you will be a core member of the team responsible for supporting the ... remote work. We built a highly skilled team of business and engineering minds who are working on ...

Jorie AI

Software Engineer

Oak Brook, IL · Remote

Our work environment: Remote opportunities Growth advancement opportunities Flexible work ... Leverage Azure services (e.g., Azure Functions, Azure Storage, Key Vault) to support scalable ...

Jorie AI

Software Engineer

Oak Brook, IL · Remote

Our work environment: Remote opportunities Growth advancement opportunities Flexible work ... Leverage Azure services (e.g., Azure Functions, Azure Storage, Key Vault) to support scalable ...

NinjaHoldings

Software Engineer

Chicago, IL · On-site +1

$100K - $150K/yr

With offices in Chicago, Miami, and around the world through the power of remote work, we are a ... Job Summary The Software Engineer will be responsible for building new systems, enhancing and ...

NINJA HOLDINGS, LLC

Software Engineer

Chicago, IL · On-site +1

With offices in Chicago, Miami, and around the world through the power of remote work, we are a ... Job Summary The Software Engineer will be responsible for building new systems, enhancing and ...

NinjaHoldings

Software Engineer

Chicago, IL · On-site +1

$100K - $150K/yr

With offices in Chicago, Miami, and around the world through the power of remote work, we are a ... Job Summary The Software Engineer will be responsible for building new systems, enhancing and ...

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All JobsSoftware Support Engineer JobsRemote Software Support Engineer JobsRemote Software Support Engineer Jobs in Naperville, IL

Remote Software Support Engineer information

See Naperville, IL salary details

$39.4K

$90.5K

$166.3K

How much do remote software support engineer jobs pay per year?

As of Jul 13, 2026, the average yearly pay for remote software support engineer in Naperville, IL is $90,528.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,900.00 and $124,800.00 per year, depending on experience, location, and employer.

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What are popular job titles related to Remote Software Support Engineer jobs in Naperville, IL? For Remote Software Support Engineer jobs in Naperville, IL, the most frequently searched job titles are:
What job categories do people searching Remote Software Support Engineer jobs in Naperville, IL look for? The top searched job categories for Remote Software Support Engineer jobs in Naperville, IL are:
What cities near Naperville, IL are hiring for Remote Software Support Engineer jobs? Cities near Naperville, IL with the most Remote Software Support Engineer job openings:
Remote Software Support Engineer jobs near you
Support Software Engineer II (Remote)

Support Software Engineer II (Remote)

Inspira Financial

Oak Brook, IL • On-site, Remote

Full-time

Posted 17 days ago

Inspira Financial rating

7.2

Company rating: 7.2 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

Software Engineer II willplay a critical role in ensuring the reliability and efficiency of our systems, which in turn drives customer delight. The Support Engineer role will help Inspira maintain operational excellence.
This role is an excellent opportunity for someone looking to gain hands-on technical experience while working across multiple teams, and will be at the intersection of engineering, operations, and customer success, helping to diagnose issues, triage requests, execute data corrections, and ensure our systems run smoothly.
This role supports critical health benefits infrastructure such as HSA administration, banking integrations, and regulatory compliance. Support Software Engineer II work directly with production data involving real money movement, tax reporting, and multi-bank operations.
  • Duties & Responsibilities:

o Support Engineering and Operations
  • Ability to independently handle escalations end-to-end without manager intervention
  • Demonstrated judgement on when to escalate vs. resolve, especially around money movement and compliance-sensitive issues
  • Track record of identifying recurring support patterns and proposing systemic improvements
  • Coach and mentor less experienced teammates on troubleshooting approaches and best practices
  • Respond to internal support requests from various teams and assist in troubleshooting and fixing technical issues such as executing data corrections, processing trustee-to-trustee transfers and settlements, and overseeing money movement and remediation efforts
  • Identify and route unresolved issues to the appropriate engineering or product teams for further action
  • Leverage AI as a tool, not a replacement - Candidates are expected to understand that AI is a power productivity multiplier while maintaining engineering judgment, and ensuring AI generated code meets quality standards

o System Monitoring and Incident Triage
  • Monitor operational dashboards, error logs, and alerting systems to ensure system health and performance and address ongoing technical issues
  • Identify and escalate any anomalies or critical system alerts that require immediate attention
  • Monitor error reports, and logs and operational dashboards to help diagnose and address ongoing technical issues
  • Ensure that critical alerts and operational failures are addressed by the relevant teams

o Cross-Team Collaboration and Learning
  • Act as a liaison between engineering support and delivery teams, translating support trends into actionable requirements
  • Ownership of runbook creation and maintenance, not just consumption
  • Contribute to incident postmortems and driving follow-up action items
  • Partner with engineering, product, treasury and operations teams to refine internal troubleshooting processes
  • Continuously develop a deeper understanding of internal systems and tools such as HSA regulations, banking integrations, and investments
  • Document troubleshooting procedures findings and contribute to knowledge-sharing efforts
  • Identify patterns in support requests that could inform product or engineering improvements
  • Actively participate in team discussions and process improvements
    • Other duties as assigned

Education & Experience:
  • 2+ years of experience in software engineering or support engineering roles
  • Strong analytical and problem-solving skills
  • Practical AI experience required - Comfortable using tools such as Claude Code, GitHub Copilot, ChatGPT for prototyping, debugging, and problem-solving
  • Bachelor's degree in computer science or equivalent experience

Technical Proficiency and Skills:
Required Skills:
Working understanding of
  • js
  • TypeScript and React
  • Git Version Control System
  • Database (e.g. Postgres SQL)
  • Cloud Platform (e.g. GCP)
  • Excellent communication and teamwork skills
  • Great attention to detail and organizational skills
  • Willingness to learn and adapt in a fast-paced environment

Preferred Skills:
  • Familiarity with observability tools (Data Dog or similar)
  • Understanding of GraphQL
  • Experience with writing and maintaining technical documentation
  • Experience with banking/payment APIs such as Plaid (or similar)
  • Experience with Google BigQuery or similar data warehousing tool
  • Strong sense of ownership and follow-through
  • Prior experience in a customer support or technical troubleshooting role

Other Requirements:
  • Infrequent travel (10%)
  • Ability to occasionally work overtime or after hours
  • Prolonged periods of sitting at a desk and working on a computer

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