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Remote Software Support Engineer Jobs in Naperville, IL

Turing

Remote Software Engineer - Golang

Chicago, IL · Remote

$200 - $300/hr

Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in software engineering ...

Turing

Remote Software Engineer - Java

Chicago, IL · Remote

$200 - $300/hr

Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in software engineering ...

Carefeed

Support Engineer

Chicago, IL · Remote

... in software development. Our goal is to help team members in this role build the skills and ... You will regularly need to collate information from SQL databases, remote server logs and client ...

Carefeed

Support Engineer

Chicago, IL · On-site +1

... in software development. Our goal is to help team members in this role build the skills and ... You will regularly need to collate information from SQL databases, remote server logs and client ...

ConnexPay

Enterprise Support Engineer II

Chicago, IL · Remote

Remote - U.S.-Based | Atlanta, GA | Dallas, TX Job Type : Full-Time Reports To : VP of IT ... Provide Level II technical support for complex issues involving enterprise software, hardware ...

New

Inspira Financial

Software Engineer II (Remote)

Oak Brook, IL · On-site +1

$98K - $134K/yr

Software Engineer II willplay a critical role in ensuring the reliability and efficiency of our ... The Support Engineer role will help Inspira maintain operational excellence. This role is an ...

Zero Hash

Senior Technical Support Engineer

Chicago, IL · On-site +1

About the Job Join us as a Senior Technical Support Engineer and help drive the resilience, scale ... Partner closely with Software Engineering and Product teams to escalate critical bugs, advocate for ...

Voortman Corp

CNC Support Engineer

Monee, IL · On-site +1

... Engineering Department for continuous improvement of customer experience ... Provides remote online customer support via third-party web-based software applications such as but ...

Voortman Corp

CNC Support Engineer

Monee, IL · On-site +1

... Engineering Department for continuous improvement of customer experience ... Provides remote online customer support via third-party web-based software applications such as but ...

YO AI Labs

AI Software Engineer - Remote

Chicago, IL · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training project by creating reinforcement learning environments that evaluate AI models on complex software ...

New

zerohash

Technical Support Engineer (AMER)

Chicago, IL · On-site +1

Experience: +3 years of experience in a technical client-facing support engineering, solutions engineering, or software development role * API Knowledge: Strong understanding REST APIs, SDKS ...

YO AI Labs

AI/ML Software Engineer - Remote

Chicago, IL · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training project by creating reinforcement learning environments that evaluate AI models on complex software ...

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Remote Software Support Engineer information

See Naperville, IL salary details

$39.4K

$90.5K

$166.3K

How much do remote software support engineer jobs pay per year?

As of Aug 29, 2026, the average yearly pay for remote software support engineer in Naperville, IL is $90,528.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,900.00 and $124,800.00 per year, depending on experience, location, and employer.

What does a remote software support engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are some common challenges faced by remote software support engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.

What are the key skills and qualifications needed to thrive as a remote software support engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are popular job titles related to Remote Software Support Engineer jobs in Naperville, IL?

For Remote Software Support Engineer jobs in Naperville, IL, the most frequently searched job titles are:

What job categories do people searching Remote Software Support Engineer jobs in Naperville, IL look for?

The top searched job categories for Remote Software Support Engineer jobs in Naperville, IL are:

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Cities near Naperville, IL with the most Remote Software Support Engineer job openings:

Remote Software Support Engineer jobs near you
Infographic showing various Remote Software Support Engineer job openings in Naperville, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 5% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $90,528 per year, or $43.5 per hour.

Remote Software Engineer - Golang

Chicago, IL • Remote

Turing
IT Services • 51 - 200 employees
Learn more about Turingexternal

$200 - $300/hr

Contractor

Medical, PTO

This job post has expired today. Applications are no longer accepted.

Job description

About Us:
Based in San Francisco, California, Turing is the world's leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in software engineering, logical reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L.

Project Overview:
As a Software Engineering evaluator, you will create cutting-edge datasets for training, benchmarking, and advancing large language models, collaborating closely with researchers. This includes curating code examples, providing precise solutions, and making corrections primarily in Go, as well as in Python, JavaScript (including ReactJS), C/C++, Java, and Rust; evaluating and refining AI-generated code for efficiency, scalability, and reliability; and working with cross-functional teams to enhance enterprise-level AI-driven coding solutions.

What Does a Typical Day Look Like?
  • Working on AI model training initiatives by curating code examples, building solutions, and correcting code — primarily in Go, along with Python, JavaScript (including ReactJS), C/C++, Java, and Rust.
  • Evaluate and refine AI-generated code to ensure that it is efficient, scalable, and reliable.
  • Collaborate with cross-functional teams to enhance AI-driven coding solutions against industry performance benchmarks.
  • Build agents that can verify the quality of the code and identify error patterns.
  • Hypothesize on steps in the software engineering cycle (prototyping, architecture design, API design, production implementation, launch, experiments, monitoring, operational maintenance) and evaluate model capabilities on them.
  • Design verification mechanisms that can automatically verify a solution to a software engineering task.

Required Skills:
  • Several years of software engineering experience (3 years or more).
  • Strong expertise in building full-stack applications and deploying scalable, production-grade software using modern languages and tools.
  • Deep understanding of software architecture, design, development, debugging, and code quality/review assessment.
  • Excellent oral and written communication skills for clear, structured evaluation rationales.

Engagement Details:
  • Commitment: flexible engagement, minimum 10 hrs/week, up to 40 hrs/week.
  • Type: Contractor (no medical/paid leave).
  • Duration: 1 month (potential extensions based on performance and fit).
  • Location: candidates must be based out of US, Canada or WEU countries (Austria, Belgium, France, Germany, ...)

Evaluation Process:
  • The application process takes 15-30 minutes.
  • Completion of an AI video interview is required.