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Remote Service Desk Manager Jobs in Decatur, GA (NOW HIRING)

Insight Global Healthcare

Service Desk Analyst

Atlanta, GA · Remote

$25 - $27/hr

Service Desk Analyst (Remote) - Contract Location: Fully Remote (U.S. - Any Time Zone) Duration: 3 ... Prioritize and manage multiple tickets, escalating when necessary * Document all interactions and ...

Horizonremotecareers

Remote Service Representative

Atlanta, GA · Remote

$15.50 - $21/hr

In this role, you will assist clients with inquiries, coordinate personalized arrangements, manage ... Previous customer service experience is a plus Benefits * Remote position * Flexible scheduling ...

Horizonremotecareers

Remote Service Representative

Atlanta, GA · Remote

$15.50 - $21/hr

In this role, you will assist clients with inquiries, coordinate personalized arrangements, manage ... Previous customer service experience is a plus Benefits * Remote position * Flexible scheduling ...

Sangoma

IT Support Manager - Remote US

Atlanta, GA · Remote

The IT Support Manager will oversee service desk operations, endpoint support, onboarding ... This is a remote US-based role supporting global teams. Candidates in Central or Eastern time zones ...

Sangoma

IT Support Manager - Remote US

Atlanta, GA · Remote

The IT Support Manager will oversee service desk operations, endpoint support, onboarding ... This is a remote US-based role supporting global teams. Candidates in Central or Eastern time zones ...

Easy Recruiter

Front Desk Receptionist (Remote)

Roswell, GA · Remote

$14 - $18/hr

... appointments, cash management, and/or administrative functions that support the practices ... Previous customer service experience required. Required Skills: Computer skills essential. Medical ...

ATIA Ltd

Sales Manager - Part time

Atlanta, GA · Remote

Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...

DPR Construction

Application Support Analyst

Atlanta, GA · On-site +1

Job Summary The Service Desk Analyst Level 2 provides technical and application support to internal ... Coordinate with third-party vendors by creating, tracking, and managing vendor support tickets and ...

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

... REMOTE 1 year Contract Description : The Department of Human Services, Office of Information ... management as needed. • Review accounts for accuracy of provision or deprovision based on ...

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All JobsRemote Service Desk Manager JobsRemote Service Desk Manager Jobs in Decatur, GA

Remote Service Desk Manager information

See Decatur, GA salary details

$35.6K

$92.3K

$153.3K

How much do remote service desk manager jobs pay per year?

As of Jun 19, 2026, the average yearly pay for remote service desk manager in Decatur, GA is $92,281.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,300.00 and $109,800.00 per year, depending on experience, location, and employer.

What is a Remote Service Desk Manager?

A Remote Service Desk Manager oversees the operations of a service desk team that provides IT support to users, typically working from a remote location. They are responsible for managing staff, ensuring high-quality customer service, and maintaining efficient processes for handling technical issues and requests. This role involves monitoring performance metrics, implementing best practices, and coordinating with other IT departments to resolve complex problems. Remote Service Desk Managers also play a key role in training staff and improving service delivery through technology and workflow enhancements.

What is the difference between Remote Service Desk Manager vs Remote Help Desk Supervisor?

AspectRemote Service Desk ManagerRemote Help Desk Supervisor
ResponsibilitiesOversees service desk operations, manages team performance, implements policiesSupervises help desk staff, handles escalations, ensures customer satisfaction
Required CredentialsITIL certification, relevant IT experience, leadership skillsCustomer service experience, technical knowledge, team management skills
Work EnvironmentRemote or on-site, strategic planning focusPrimarily remote, operational support focus
Industry UsageIT service management, tech companies, large organizationsIT support, customer service departments, SMBs

The Remote Service Desk Manager typically handles strategic oversight and team management, requiring certifications like ITIL, while the Remote Help Desk Supervisor focuses on daily operational support and customer interactions. Both roles are vital in IT support but differ in scope and responsibilities.

What are the main challenges faced by a Remote Service Desk Manager, and how can they be addressed?

A Remote Service Desk Manager often faces challenges such as coordinating a dispersed team, maintaining effective communication, and ensuring consistent service quality across different time zones. To address these, it's important to leverage collaboration tools, establish clear protocols, and schedule regular check-ins to keep the team connected and aligned. Additionally, implementing standardized processes and performance metrics helps maintain accountability and ensures a high level of customer support regardless of team members' locations.

What are the key skills and qualifications needed to thrive as a Remote Service Desk Manager, and why are they important?

To thrive as a Remote Service Desk Manager, you need expertise in IT service management, troubleshooting, and team leadership, typically supported by a bachelor's degree in IT or related field and several years of relevant experience. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and ITIL certification are commonly required. Strong communication, problem-solving abilities, and the capacity to motivate and coordinate remote teams are crucial soft skills. These competencies ensure efficient service delivery, high client satisfaction, and effective remote team operations in a dynamic IT environment.
What job categories do people searching Remote Service Desk Manager jobs in Decatur, GA look for? The top searched job categories for Remote Service Desk Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Service Desk Manager jobs? Cities near Decatur, GA with the most Remote Service Desk Manager job openings:
Remote Service Desk Manager jobs near you
Service Desk Analyst

Service Desk Analyst

Insight Global Healthcare

Atlanta, GA • Remote

$25 - $27/hr

Full-time

Medical, Dental, Vision

Posted 4 days ago

Job description

Service Desk Analyst (Remote) – Contract

Location: Fully Remote (U.S. – Any Time Zone)
Duration: 3–6 Month Contract (Likely 6 Months)
Pay Rate: $25–$27/hour
Schedule: Monday–Friday, shifts between 7:00 AM – 8:00 PM (must be okay with flexible start times)


Job Overview

We are seeking multiple Service Desk Analysts to support a large-scale phone system migration (Cisco to Webex Calling). These resources will augment an existing service desk team and play a key role in troubleshooting technical issues in a fast-paced, fully remote environment.

This is a great opportunity for candidates who are strong troubleshooters, quick learners, and comfortable working independently without scripted support.


Key Responsibilities

  • Respond to incoming technical support requests via phone, chat, and ticketing system
  • Troubleshoot and resolve hardware, software, and connectivity issues efficiently
  • Prioritize and manage multiple tickets, escalating when necessary
  • Document all interactions and resolutions within the ticketing system (ManageEngine)
  • Provide clear and timely communication and follow-up with end users
  • Support installation, configuration, and troubleshooting of hardware and software
  • Assist users with system navigation and technical functionality
  • Perform Active Directory tasks (moves, adds, and changes)
  • Support and troubleshoot virtual desktop environments (VDI), including Horizon (or similar tools such as Citrix/VMware)
  • Help maintain documentation and contribute to knowledge base articles
  • Monitor issues, identify trends, and recommend improvements
  • Maintain strict confidentiality, including handling sensitive/medical information


Required Qualifications

  • 2+ years of remote Service Desk or Help Desk experience (not primarily desk-side support)
  • Strong troubleshooting and problem-solving skills (non-scripted support environment)
  • Excellent communication and customer service skills
  • Ability to multitask and manage work in a fast-paced environment
  • Experience working with ticketing systems (ManageEngine or similar)
  • Familiarity with Active Directory (basic user/account support)
  • Ability to learn new systems and technologies quickly
  • Self-motivated with the ability to work independently
  • Must have own reliable laptop/workstation
  • Flexible schedule (ability to adjust shifts as needed)


Preferred Qualifications

  • Experience supporting VDI environments (Horizon, Citrix, or VMware)
  • Exposure to VoIP or phone system migrations (Cisco, Webex, etc.)
  • Experience supporting enterprise environments


Additional Details

  • Fully remote position
  • Minimal onboarding/training – candidates must be able to ramp up quickly
  • Strong emphasis on personality, communication, and adaptability
  • Team-oriented environment with evolving priorities