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Service Desk Analyst Jobs in Decatur, GA (NOW HIRING)

D4C Dental Brands

Service Desk Analyst

Atlanta, GA · On-site

$20 - $27.50/hr

Description Service Desk Analyst JOB SUMMARY: The Service Desk Analyst plays a vital role on our IT Service Desk, providing frontline technical support to employees across our corporate offices ...

4pconsultinginc

Help Desk / Service Desk Analyst I

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk / Service Desk Analyst I Location: 241 Ralph McGill Blvd , Atlanta, GA 30308 Duration: 6 Months Client: Georgia Power Position Overview We are seeking a motivated Help Desk / Service Desk ...

ITA Group Inc

Service Desk Analyst - Tier I

Atlanta, GA · On-site

$20 - $27.50/hr

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for ...

RedHelm

Service Desk Analyst l

Atlanta, GA

$19.75 - $27/hr

About the Role We are seeking a Service Desk Analyst I to serve as a primary point of contact for client technical support, delivering consistent, professional, and customer-focused assistance across ...

DMI

Jr. Service Desk Analyst, Technician

Atlanta, GA

$19.75 - $27/hr

Learn more at www.dminc.com DMI, LLC is seeking a Junior Service Desk Analyst, Technician to join us. Duties and Responsibilities: * Assist CDC personnel with Level 1 IT support requests through ...

Softrim LLC

Service Desk Manager

Alpharetta, GA · On-site

This role oversees a team of service desk analysts, manages incident and request workflows, improves support processes, and ensures alignment with ITIL best practices and business objectives. Key ...

DMI

Jr. Service Desk Analyst, Technician

Atlanta, GA

$63K - $70K/yr

Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Junior Service Desk Analyst, Technician to join us. Duties and Responsibilities: * Assist CDC personnel with Level 1 IT support ...

DMI

Jr. Service Desk Analyst, Technician

Atlanta, GA · On-site

$63K/yr

Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Junior Service Desk Analyst, Technician to join us. Duties and Responsibilities: * Assist CDC personnel with Level 1 IT support ...

Softrim LLC

Service Desk Manager

Alpharetta, GA · On-site

This role oversees a team of service desk analysts, manages incident and request workflows, improves support processes, and ensures alignment with ITIL best practices and business objectives. Key ...

Softrim

Service Desk Manager

Alpharetta, GA · Hybrid

This role oversees a team of service desk analysts, manages incident and request workflows, improves support processes, and ensures alignment with ITIL best practices and business objectives. Key ...

DMI

Mid-Level Service Desk Analyst, Technician

Atlanta, GA · On-site

$60K - $72K/yr

Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Mid-level Service Desk Analyst, Technician to join us. Duties and Responsibilities: * Serve as the initial point of contact for ...

Kforce Technology Staffing

Tier 1 Service Desk

Alpharetta, GA · On-site

$20 - $27.25/hr

We are seeking a customer-focused Service Desk Analyst to join our Technology Support team. This individual will serve as the first point of contact for retail store employees, providing Tier 1 ...

TriOptus LLC

Help Desk Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Job Title: Help Desk Analyst Location: Atlanta, GA 30334 (Remote) Duration: 12+ Month ... Experience in customer service Required

Inteliblue

Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

Title: Help Desk Analyst Location: Conyers, GA Duration: Long Term Interivew Type: WebEx Required Skills. * Bilingual - Spanish/English * Vocational/Technical degree in computer applications ...

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All JobsService Desk Analyst JobsService Desk Analyst Jobs in Decatur, GA

Service Desk Analyst information

See Decatur, GA salary details

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How much do service desk analyst jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for service desk analyst in Decatur, GA is $20.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.84 per hour, depending on experience, location, and employer.

What are some common challenges service desk analysts face when handling high volumes of support tickets?

Service Desk Analysts often encounter challenges during periods of high ticket volume, such as prioritizing urgent issues, managing time efficiently, and maintaining effective communication with users. Balancing multiple requests while ensuring quality service can be demanding, but leveraging ticketing systems, clear documentation, and collaboration with team members helps manage workloads. Regular training on technical troubleshooting and customer service skills also prepares analysts to address a broad range of issues swiftly and professionally.

What is the average salary for a service desk analyst in the US?

The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with certifications like HDI or CompTIA can earn higher salaries. The role typically requires strong customer service skills and knowledge of IT support tools.

What are the key skills and qualifications needed to thrive as a service desk analyst, and why are they important?

To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and typically a relevant certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and standard operating systems is often required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and collaborating with technical teams. These skills ensure prompt, accurate support and maintain high levels of user satisfaction within the organization.

What is a service desk analyst?

A Service Desk Analyst is an IT professional responsible for providing technical support and assistance to end-users within an organization. They act as the first point of contact for users experiencing issues with hardware, software, or other computer systems. Service Desk Analysts diagnose problems, offer solutions, and escalate complex issues to higher-level IT staff if necessary. Their role is essential in ensuring smooth and efficient IT operations and helping users resolve issues quickly.

Is a service desk analyst an entry level job?

A service desk analyst is often considered an entry-level position in IT support, suitable for individuals with basic technical knowledge and strong communication skills. It typically requires familiarity with ticketing systems, troubleshooting hardware and software issues, and may benefit from certifications like CompTIA A+; however, some roles may require prior experience or specific technical skills.

What is the difference between Service Desk Analyst vs Help Desk Technician?

AspectService Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Industry UsageBusiness, IT servicesIT support, customer service
Common TasksTroubleshooting, incident management, user supportIssue resolution, basic troubleshooting, ticket logging

Both roles involve technical support, but Service Desk Analysts typically handle more complex issues and perform incident management in a corporate environment, while Help Desk Technicians focus on basic troubleshooting and user support in support centers.

More about Service Desk Analyst jobs
What are popular job titles related to Service Desk Analyst jobs in Decatur, GA? For Service Desk Analyst jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Service Desk Analyst jobs in Decatur, GA look for? The top searched job categories for Service Desk Analyst jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Service Desk Analyst jobs? Cities near Decatur, GA with the most Service Desk Analyst job openings:
Service Desk Analyst jobs near you
Infographic showing various Service Desk Analyst job openings in Decatur, GA as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,465 per year, or $20.4 per hour.

Service Desk Analyst

D4C Dental Brands

Atlanta, GA • On-site

$20 - $27.50/hr

Other

Posted 8 days ago

D4C Dental Brands rating

6.5

Company rating: 6.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Description
Service Desk Analyst
JOB SUMMARY:
The Service Desk Analyst plays a vital role on our IT Service Desk, providing frontline technical support to employees across our corporate offices nationwide. This role requires a strong combination of troubleshooting skills and customer service to efficiently resolve end-user issues and restore services with minimal disruption. This position works in a dynamic environment where problem-solving and continuous learning are essential. This support is crucial to the delivery of the company's mission of helping children achieve a lifetime of great oral health.
EDUCATION/CREDENTIALS:
  • Associate's degree in Computer Science, Information Systems, or a related field, preferred.

JOB RELATED EXPERIENCE:
  • A minimum of 2+ years of experience in a technical support or help desk role (can include academic or internship experience).

JOB-RELATED SKILLS/COMPETENCIES:
  • Sound knowledge of Windows/macOS and common productivity applications (Microsoft Office Suite, Office 365, Adobe, etc.).
  • Familiarity with Active Directory
  • Excellent verbal and written communication, patience, empathy, and the ability to explain complex tech concepts to non-technical users.
  • Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced, dynamic environment.
  • Experience with networking fundamentals (TCP/IP, DNS, DHCP), troubleshooting printer issues, and configuring mobile device management (MDM) solutions.

WORKING CONDITIONS/PHYSICAL DEMANDS:
  • Office Environment.

MAJOR DUTIES AND RESPONSIBILITIES:
  • Incident Management: Log, prioritize, diagnose, and resolve incoming tickets using ticketing systems, ensuring timely resolution or escalation.
  • Technical Troubleshooting: Diagnosing and resolving technical issues related to hardware (PCs, printers, mobile devices), software applications, and network connectivity.
  • System Maintenance: Install, configure, and update software and hardware, and manage user accounts (passwords, permissions).
  • Documentation: Meticulously record all incidents and resolutions to build an internal knowledge base for future reference, create user and team guides/documentation.
  • Escalation: Refer complex or unresolved issues to specialized IT teams or vendors.
  • Customer Service Focus: Provide excellent customer service through proactive communication, empathy, and a commitment to resolving problems with a positive attitude.
  • Continuous Learning: Stay updated on supported technologies and software, proactively seeking opportunities to expand technical knowledge.

OTHER DUTIES:
This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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