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Service Desk Analyst Jobs in Decatur, GA (NOW HIRING)

Inteliblue

Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

Title: Help Desk Analyst Location: Conyers, GA Duration: Long Term Interivew Type: WebEx Required Skills. * Bilingual - Spanish/English * Vocational/Technical degree in computer applications ...

nLeague Services Inc

Bilingual-Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

Level 1 Help Desk Analyst Location: 2206 East View Parkway Conyers, GA 30013 Duration: 06+ Months ... The Analyst will be expected to provide a high level of customer service while handling a large ...

Aita Consulting Services, Inc

Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp* Skill Matrix Requried Provides technical assistance to both ... The Analyst will be expected to provide a high level of customer service while handling a large ...

nLeague

Bilingual Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

Job ID: (803954) Help Desk Analyst Level 1 Location: Conyers, GA Duration: 12+ Months Client: GA ... The Analyst will be expected to provide a high level of customer service while handling a large ...

Rubicon

Deal Desk Analyst

Atlanta, GA

$19.75 - $27/hr

Job Title: Deal Desk Analyst Location: Remote/Hybrid - USA Reports to: Manager, Deal Desk ... Evaluate pricing, margins, customer commitments, service requirements, and contract risks to ensure ...

New

Inteliblue

Help Desk Analyst (Spanish must)

Conyers, GA · On-site

$18 - $24.50/hr

Title: Help Desk Analyst Location: Conyers, GA Duration: Long Term InterviewType: In-person Required Sills: * 2+ years' experience performing as Helpdesk Technician with hands on knowledge in ...

R2 Technologies Corporation

Help Desk Analyst 2

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk Analyst 2 (689398) Location: Decatur, GA 30033 Onsite Duration: Long-Term Contract The ... and services targeted to meet client expectations. Analyze information to determine nature and ...

nLeague

Service Desk Integration Liaison

Atlanta, GA · On-site

Job Id: 65791 Service Desk Integration Liaison Location: On-site, 130 Trinity Ave SW 1st Floor ... Strong analytical and problem-solving skills with the ability to assess operational impacts and ...

R2 Technologies Corporation

Help Desk Analyst 1

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk Analyst 1 (765352) Local Conyers, GA LOCAL CANDIDATES *This position is located at DDS ... The Analyst will be expected to provide a high level of customer service while handling a large ...

Ubertal Inc

IT Help Desk Analyst

Conyers, GA · On-site

Position Title: IT Help Desk Analyst Location: Conyers, GA Engagement Type: Contract Work Mode ... Address and resolve customer inquiries related to online service accounts, identity verification ...

4pconsultinginc

Help Desk Analyst Level 1

Conyers, GA · On-site

$18 - $24.50/hr

Help Desk Analyst Level 1 Location: 2206 East View Parkway, Conyers, GA 30013 Duration: 12 Months ... The Analyst will be expected to provide a high level of customer service while handling a large ...

The EDH

Service Desk Specialist

Atlanta, GA · On-site

Service Desk Specialist I who will provide 24/7 Tier 1, Service Desk support for creating tickets, performing initial troubleshooting, and documenting steps to resolve incidents in accordance with ...

The Edh

Service Desk Specialist

Atlanta, GA · On-site

Service Desk Specialist I who will provide 24/7 Tier 1, Service Desk support for creating tickets, performing initial troubleshooting, and documenting steps to resolve incidents in accordance with ...

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How much do service desk analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for service desk analyst in Decatur, GA is $23.52, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.30 per hour, depending on experience, location, and employer.

What is a service desk analyst?

A Service Desk Analyst is an IT professional responsible for providing technical support and assistance to end-users within an organization. They act as the first point of contact for users experiencing issues with hardware, software, or other computer systems. Service Desk Analysts diagnose problems, offer solutions, and escalate complex issues to higher-level IT staff if necessary. Their role is essential in ensuring smooth and efficient IT operations and helping users resolve issues quickly.

What are the key skills and qualifications needed to thrive as a service desk analyst, and why are they important?

To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and typically a relevant certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and standard operating systems is often required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and collaborating with technical teams. These skills ensure prompt, accurate support and maintain high levels of user satisfaction within the organization.

What are some common challenges service desk analysts face when handling high volumes of support tickets?

Service Desk Analysts often encounter challenges during periods of high ticket volume, such as prioritizing urgent issues, managing time efficiently, and maintaining effective communication with users. Balancing multiple requests while ensuring quality service can be demanding, but leveraging ticketing systems, clear documentation, and collaboration with team members helps manage workloads. Regular training on technical troubleshooting and customer service skills also prepares analysts to address a broad range of issues swiftly and professionally.

What is the difference between Service Desk Analyst vs Help Desk Technician?

AspectService Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Industry UsageBusiness, IT servicesIT support, customer service
Common TasksTroubleshooting, incident management, user supportIssue resolution, basic troubleshooting, ticket logging

Both roles involve technical support, but Service Desk Analysts typically handle more complex issues and perform incident management in a corporate environment, while Help Desk Technicians focus on basic troubleshooting and user support in support centers.

Is a service desk analyst an entry level job?

A service desk analyst is often considered an entry-level position in IT support, suitable for individuals with basic technical knowledge and strong communication skills. It typically requires familiarity with ticketing systems, troubleshooting, and customer service, and may serve as a stepping stone to more advanced IT roles.

What is the average salary for a service desk analyst in the US?

The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications such as CompTIA A+ or ITIL. Entry-level roles may start lower, while experienced analysts with specialized skills can earn higher salaries.
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Cities near Decatur, GA with the most Service Desk Analyst job openings:

Service Desk Analyst jobs near you
Infographic showing various Service Desk Analyst job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $48,920 per year, or $23.5 per hour.

Senior IT Service Desk Analyst

Alpharetta, GA • On-site

Pivotal Solutions
See more jobs at Pivotal Solutionsexternal

Other

Re-posted 17 days ago

Job description

Alpharetta, United States | Posted on 09/02/2026

Do you want to be a key team player with the fastest growing currency supplier in the world? We are looking to add aSr. Service Desk Analystin our Alpharetta, GAlocation. Thispositionis aSenior member of the Global IT Service Desk Team providing level 1 & 2 IT phone support to all associates. The role will have an impact on all associates by enabling the talent through the provisioning and support of IT Services.

Some responsibilities include:
  • Develops End User facing knowledge base articles in support of a Self-Service portal.
  • Drives the adoption of an End User Self-Service Portal.
  • Participates in lean management program activitiesto document, maintain and improve IT standard work processes and procedures to enable consistent global standards and continuous improvement.
  • Creates and manages all IT incidents and request utilizing the IT ticketing system
  • Support for onboard & offboard activities, including provisioning and deprovisioning of user accounts
  • Provides phone support to all associates to ensure effective and efficient incident response and escalation.
  • Remotely troubleshoots end user inquires including but not limited to hardware, software and telecommunication issues.
  • Participates in assigned audit tasks to maintain a secure and compliant environment.
  • Participates in Asset Management efforts of IT equipment and software licensing.
  • Participates in an on-call rotation.
  • Promotes and educates end users on available technologies
  • Manage tickets to established SLA and KPI's
  • Determine the correct level of urgency and impact for each incident or request
  • Provide regular communicaiton and escalation of issues to IT leadership
Qualifications:
  • Associates Degree or International Advanced Diploma in Computer Science, Computer Engineering, or MIS. Bachelor’s degree preferred. Fiveyears of relevant work experience with HS Diploma will be considered in lieu of a Degree
  • 5+ years experience working in a Customer Service facing role providing IT helpdesk, service desk or desktop support services.
  • 5+ years experience providing IT remote support for Windows based clients in an enterprise environment
  • Ability to work flexible hours, 6am -3pm or 9am - 6pm, or a combination of both
  • Excellent oral and written communication
  • Good technical skills with a focus on exceeding customer expectations and improving the customer experience
  • Ability to clearly communicate technical issues to non-technical people in a friendly and positive manner
  • Ability to work under pressure, remain calm and defuse situations
  • Experience providing IT phone support
  • Experience working with remote control support tools
  • Ability to follow standard work instructions
  • Good analytical and troubleshooting skills to quickly diagnose technical issues
  • Working knowledge of Windows operating systems and client connectivity
  • Experience creating and managing user accounts in Windows Active Directory and Microsoft Exchange
  • Experience with file and folder permissions
  • Good understanding of client computer and server network connectivity
  • Ability to ensure quick and accurate entry of service request details.
  • Relevant technical certifications from companies such as Microsoft or CompTIA is a plus
  • Understanding of ITIL, certification is a plus
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