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Service Desk Analyst Jobs in Decatur, GA (NOW HIRING)

HireITPeople

Service Desk Technician

Atlanta, GA · On-site

The IT Service Desk Technician provides first- and second-level technical support to agency ... Excellent troubleshooting and analytical skills. Ability to diagnose hardware, software, and ...

InterSources Inc

Level 1 Help Desk Analyst

Conyers, GA · On-site

$16.25 - $22.25/hr

Job Summary : InterSources Inc is seeking a Level 1 Help Desk Analyst to provide technical ... service in a call center environment. Responsibilities : • Oversee the daily performance of ...

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

Help Desk Analyst 2 Atlanta, GA/REMOTE 1 year Contract Description ... The Department of Human Services, Office of Information Technology is seeking candidates for the ...

DMI

Sr. Service Desk Shift Lead

Atlanta, GA · On-site

Generate reports and analyze service desk performance metrics to drive continuous improvement. * Ensure accurate documentation of incidents, service requests, and resolutions in the ticketing system.

DMI

Sr. Service Desk Shift Lead

Atlanta, GA

$141K/yr

Generate reports and analyze service desk performance metrics to drive continuous improvement. * Ensure accurate documentation of incidents, service requests, and resolutions in the ticketing system.

Spark Tek Inc

GA DDS Level 1 Help Desk Analyst

Conyers, GA · On-site

$16.25 - $22.25/hr

Spark Tek Inc is a company seeking a Help Desk Analyst to assist customers with tier one issues ... service in a call center environment. Responsibilities : • Oversee the daily performance of ...

DMI

Sr. Service Desk Shift Lead

Atlanta, GA · On-site

$141K/yr

Generate reports and analyze service desk performance metrics to drive continuous improvement. * Ensure accurate documentation of incidents, service requests, and resolutions in the ticketing system.

DMI

Sr. Service Desk Shift Lead

Atlanta, GA · On-site

$141K/yr

Generate reports and analyze service desk performance metrics to drive continuous improvement. * Ensure accurate documentation of incidents, service requests, and resolutions in the ticketing system.

Landis+Gyr

IT Service Desk Support

Alpharetta, GA

The end user normally contacts IT via phone, email or service desk tool, where first level analysis is done to review and resolve the ticket type. The IT Service Desk is supported through the use of ...

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All JobsService Desk Analyst JobsService Desk Analyst Jobs in Decatur, GA

Service Desk Analyst information

See Decatur, GA salary details

$14

$23

$34

How much do service desk analyst jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for service desk analyst in Decatur, GA is $23.52, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.30 per hour, depending on experience, location, and employer.

What is a service desk analyst?

A Service Desk Analyst is an IT professional responsible for providing technical support and assistance to end-users within an organization. They act as the first point of contact for users experiencing issues with hardware, software, or other computer systems. Service Desk Analysts diagnose problems, offer solutions, and escalate complex issues to higher-level IT staff if necessary. Their role is essential in ensuring smooth and efficient IT operations and helping users resolve issues quickly.

What are the key skills and qualifications needed to thrive as a service desk analyst, and why are they important?

To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and typically a relevant certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and standard operating systems is often required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and collaborating with technical teams. These skills ensure prompt, accurate support and maintain high levels of user satisfaction within the organization.

What are some common challenges service desk analysts face when handling high volumes of support tickets?

Service Desk Analysts often encounter challenges during periods of high ticket volume, such as prioritizing urgent issues, managing time efficiently, and maintaining effective communication with users. Balancing multiple requests while ensuring quality service can be demanding, but leveraging ticketing systems, clear documentation, and collaboration with team members helps manage workloads. Regular training on technical troubleshooting and customer service skills also prepares analysts to address a broad range of issues swiftly and professionally.

What is the difference between Service Desk Analyst vs Help Desk Technician?

AspectService Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Industry UsageBusiness, IT servicesIT support, customer service
Common TasksTroubleshooting, incident management, user supportIssue resolution, basic troubleshooting, ticket logging

Both roles involve technical support, but Service Desk Analysts typically handle more complex issues and perform incident management in a corporate environment, while Help Desk Technicians focus on basic troubleshooting and user support in support centers.

Is a service desk analyst an entry level job?

A service desk analyst is often considered an entry-level position in IT support, suitable for individuals with basic technical knowledge and strong communication skills. It typically requires familiarity with ticketing systems, troubleshooting, and customer service, and may serve as a stepping stone to more advanced IT roles.

What is the average salary for a service desk analyst in the US?

The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications such as CompTIA A+ or ITIL. Entry-level roles may start lower, while experienced analysts with specialized skills can earn higher salaries.
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For Service Desk Analyst jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Service Desk Analyst jobs in Decatur, GA look for?

The top searched job categories for Service Desk Analyst jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Service Desk Analyst jobs?

Cities near Decatur, GA with the most Service Desk Analyst job openings:

Service Desk Analyst jobs near you
Infographic showing various Service Desk Analyst job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $48,920 per year, or $23.5 per hour.

IT Service Desk Spec

Tucker, GA

Work For Warriors Georgia
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Work For Warriors Georgiaexternal

Full-time

Re-posted 19 days ago

Job description

Job Description Provides a single point of contact for Service Desk customers. The IT Service Desk Specialist position is a key member of our Tier 1 and Tier 2 support team who provides dependable and exceptional customer services. This position will be managing a high number of inbound support incidents in a given day.

These incidents may consist of installing software, performance tuning computers and networks, providing advice to users on how to best use an application, and working on issues for those customers. In addition, the IT Service Desk Specialist may help manage mobile devices, maintain device configurations, deploy software and patches, help manage active directory accounts, and maintain security and encryption settings for computers and devices. Updating documentation and knowledge-base articles will also be a day to day focus activity.

Job Duties Provide Tier 1 & Tier 2 service desk and technical support to users Receive and respond to incoming calls, chats, and/or emails regarding PC and/or hardware problems Evaluate, prioritize and respond to service requests with a resolution Perform analysis and diagnosis of complex PC problems for end users, and recommend and implement solutions Install, configure, test, maintain, monitor, and troubleshoot end user workstation software/hardware, networked peripheral devices, and networking software/hardware products Run diagnostic programs to identify and resolve problems Resolve technical problems with LAN, WAN, and other systems Guide customers through problem-solving process Maintain communications with end users to ensure systems continually meet business needs Perform periodic system maintenance Place and escalate vendor service calls when necessary to resolve hardware or software failures Coordinate with end users and technical staff to maintain systems that utilize industry best practices to meet business objectives, while maintaining the security and integrity of the data, system and network Perform routine to moderately complex problem analysis and resolution design for systems and applications Maintain timely and accurate service desk records using a ticket management system Update job knowledge by recertifying and obtaining additional Industry Certifications Light design and programming work related to file transfers or scripting Escalate issues to Tier 3 when needed Available to work on an "on call" capacity Performs other duties as assigned Requirements Qualifications Minimum two years Service Desk, Help Desk, or technical Call Center experience strongly preferred Depending on business needs, schedule flexing may be required Available to work on an "on call" capacity Strongly prefer at least two years experience with technical problem resolution and support A technology-oriented bachelor's degree or commensurate experience is desirable ITIL foundations certification desired Comptia Network+ and Microsoft Certifications, or Cisco Certifications required Installation or support of Network Printers a plus Experience setting up email accounts VPN and Citrix experience required IT support background should include troubleshooting hardware and network problems Knowledge of AD, Microsoft Office 365 and Microsoft Servers Knowledge of Apple IOS as it pertains to (iPhone, MacBook, iPad) Experience with incident management systems Excellent documentation skills a plus Ability to work with leaders and employees within an organization

Work for Warriors Georgia logo

About Work for Warriors Georgia

Sourced by ZipRecruiter

Work for Warriors Georgia is a renowned non-profit organization based in Marietta, Georgia, U.S.A. Established with a noble mission, the company operates in the philanthropy industry with a specialized focus on veteran support. The organization aims to bridge the employment gap for veterans and military spouses by offering job placement assistance, work training programs, and other supportive services. Since its establishment, Work for Warriors Georgia has worked relentlessly to make a significant impact, not only in Georgia but nationally, with countless veterans and military spouses finding rewarding employment opportunities through their programs.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Marietta, GA, US

Year founded

2013

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