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Zendesk Administrator Jobs in Decatur, GA (NOW HIRING)

FirstKey Homes LLC

Property Administrator

Marietta, GA

$19 - $25.25/hr

Summary of Responsibilities The Property Administrator plays a vital role in enhancing the resident ... Act as primary point of contact for FirstKey Residents, managing Zendesk tickets, office visits ...

FirstKey Homes LLC

Property Administrator

Marietta, GA · On-site

$19 - $25.50/hr

Summary of Responsibilities The Property Administrator plays a vital role in enhancing the resident ... Act as primary point of contact for FirstKey Residents, managing Zendesk tickets, office visits ...

Incident IQ

IT Administrator

Atlanta, GA

Incident IQ is seeking a motivated and detail-oriented IT Administrator to join our growing team ... Desk, Zendesk, Freshservice). * Experience administering Google Workspace is highly desirable.

Incident IQ

IT Administrator

Alpharetta, GA · On-site

Incident IQ is seeking a motivated and detail-oriented IT Administrator to join our growing team ... Desk, Zendesk, Freshservice). * Experience administering Google Workspace is highly desirable.

Incident IQ

IT Administrator

Alpharetta, GA · On-site

Incident IQ is seeking a motivated and detail-oriented IT Administrator to join our growing team ... Desk, Zendesk, Freshservice). * Experience administering Google Workspace is highly desirable.

Marcura

IT Support Administrator

Atlanta, GA · On-site

Who We're Looking For: We're searching for an IT Support Administrator to join our team. That will ... Experience supporting users (both internal and external) utilizing a ticketing system (zendesk). We ...

FirstKey Homes

Property Administrator

Marietta, GA · On-site

$19 - $25.50/hr

Summary of Responsibilities The Property Administrator plays a vital role in enhancing the resident ... Act as primary point of contact for FirstKey Residents, managing Zendesk tickets, office visits ...

Marcura

IT Support Administrator

Atlanta, GA · On-site

Who We're Looking For: We're searching for an IT Support Administrator to join our team. That will ... Experience supporting users (both internal and external) utilizing a ticketing system (zendesk). We ...

Marcura

IT Support Administrator

Atlanta, GA · On-site

Who We're Looking For: We're searching for an IT Support Administrator to join our team. That will ... Experience supporting users (both internal and external) utilizing a ticketing system (zendesk). We ...

PowerPlan, Inc

Business Systems Analyst

Atlanta, GA · Hybrid

Impact: Improves user confidence and accelerates issue resolution while reducing rework for senior administrators. How: Communicate clearly in Zendesk, explain issues in nontechnical language ...

PowerPlan, Inc

Business Systems Analyst

Atlanta, GA · Hybrid

Impact: Improves user confidence and accelerates issue resolution while reducing rework for senior administrators. How: Communicate clearly in Zendesk, explain issues in nontechnical language ...

PowerPlan, Inc

Business Systems Analyst

Atlanta, GA · On-site

Impact: Improves user confidence and accelerates issue resolution while reducing rework for senior administrators. How: Communicate clearly in Zendesk, explain issues in non-technical language ...

OVME

Systems Support Lead (Remote)

Atlanta, GA · On-site

This is a junior-level role that partners closely with the Senior Enterprise Systems Administrator ... g., Zendesk, Freshdesk) a plus. Work Hours * This is a fully remote role with standard working ...

OVME

Systems Support Lead (Remote)

Atlanta, GA · On-site +1

This is a junior-level role that partners closely with the Senior Enterprise Systems Administrator ... g., Zendesk, Freshdesk) a plus. Work Hours * This is a fully remote role with standard working ...

OVME

Systems Support Lead (Remote)

Atlanta, GA

This is a junior-level role that partners closely with the Senior Enterprise Systems Administrator ... g., Zendesk, Freshdesk) a plus. Work Hours * This is a fully remote role with standard working ...

Emory Healthcare

Coord, Med Asst

Johns Creek, GA

$22.97 - $27.30/hr

... Zendesk requests, bump list, answering calls, and charge entry admin pool messages. All duties and patient interaction performed in accordance with Emory Healthcare patient and family centered care ...

Emory Healthcare

Coord, Med Asst

Johns Creek, GA · On-site

$16.25 - $21/hr

... Zendesk requests, bump list, answering calls, and charge entry admin pool messages. All duties and patient interaction performed in accordance with Emory Healthcare patient and family centered care ...

Emory Healthcare

Coord, Med Asst

Johns Creek, GA · On-site

$16.25 - $21/hr

... Zendesk requests, bump list, answering calls, and charge entry admin pool messages. All duties and patient interaction performed in accordance with Emory Healthcare patient and family centered care ...

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All JobsZendesk Administrator JobsZendesk Administrator Jobs in Decatur, GA

Zendesk Administrator information

What is a Zendesk administrator?

A Zendesk Administrator is responsible for configuring, managing, and optimizing Zendesk to ensure smooth operation of customer support processes. They handle user management, workflow automation, reporting, integrations, and troubleshooting. Their role involves working closely with support teams to improve efficiency and enhance the customer experience.

What are the key skills and qualifications needed to thrive as a Zendesk administrator?

To thrive as a Zendesk Administrator, you need a solid understanding of customer support processes, experience with help desk software, and strong problem-solving abilities, often supported by a relevant bachelor's degree or equivalent experience. Familiarity with Zendesk platform administration, workflow automations, integrations with CRM or other business tools, and Zendesk certifications are highly valued. Excellent communication, organizational skills, and a customer-focused mindset help you collaborate effectively with support teams and stakeholders. These skills ensure smooth operations, tailored support solutions, and optimal end-user satisfaction within customer service environments.

What are some common challenges a Zendesk administrator faces, and how is the role structured within a typical support team?

A Zendesk Administrator often encounters challenges such as managing complex ticket workflows, integrating Zendesk with other business systems, and keeping up with frequent platform updates or optimization requests. The role is typically part of a broader customer support or IT team, collaborating closely with agents, managers, and sometimes external vendors to configure and maintain the system. Administrators are responsible for user management, custom reporting, troubleshooting technical issues, and ensuring the platform meets evolving business needs. This position offers opportunities to expand into team leadership, process improvement, or broader IT systems administration as expertise grows.

What are popular job titles related to Zendesk Administrator jobs in Decatur, GA?

For Zendesk Administrator jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Zendesk Administrator jobs in Decatur, GA look for?

The top searched job categories for Zendesk Administrator jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Zendesk Administrator jobs?

Cities near Decatur, GA with the most Zendesk Administrator job openings:

Zendesk Administrator jobs near you
Infographic showing various Zendesk Administrator job openings in Decatur, GA as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 100% In-person job distribution.

Property Administrator

FirstKey Homes LLC

Marietta, GA

$19 - $25.25/hr

Full-time

Posted 11 days ago

Job description

Summary of Responsibilities

The Property Administrator plays a vital role in enhancing the resident experience by delivering exceptional service. By assisting Property Managers and ensuring that daily tasks are completed promptly, they help create a thriving community. Below is a brief overview of the primary responsibilities.

Essential Duties

  • Act as primary point of contact for FirstKey Residents, managing Zendesk tickets, office visits, and resident requests to resolve inquiries and escalations while delivering exceptional service.
  • Ensure rental payments are posted on time and assist the Property Manager with collections and delinquency efforts.
  • Assist the Property Manager and Renewals Department in achieving resident retention targets.
  • Conduct Resident Journey move-in touch points and oversee mid-lease touch points to ensure successful renewals.
  • Assist future residents with move-in by providing guidance, collecting move-in funds, scheduling orientation, and sending move-in codes.
  • Assist with HOA violations and city citations in partnership with HOA and Compliance departments.
  • Schedule municipal inspections and complete paperwork for compliance, including rental licensing, certificate of occupancy, and point of sale.
  • Engage in outreach campaigns to residents throughout their lease term.
  • Other duties may be assigned as needed based on company requirements.

 To perform this job successfully, an individual must be able to carry out all essential functions satisfactorily. Requirements listed represent the knowledge, skills, and abilities necessary. Reasonable accommodations may be made for individuals with disabilities.

Working Conditions

  • Primarily indoor office work.
  • May be seated for extended periods.
  • Extended time spent using a computer.
  • Regular use of hands for operating computers, printers, and copiers.
 

Required Education & Experience

  • High School Diploma or equivalent.
  • Minimum one year of experience in an administrative or similar role.
  • Strong proficiency in Microsoft Office applications.
 

Preferred Education & Experience

  • Experience with Yardi Voyager or similar property management software.
  • Experience in property manager, real estate, or a related industry.
  • Experience in a fast-paced, high-growth environment.
  • Proficience in Spanish, written and spoken.
 

Required Knowledge

  • Customer Service practive including needs assessment, service standars, and satisfaction evaluation.
  • Clerical procedures and systems including word processing, filing, transcription, form design, and office terminology.
 

Required Skills

  • Active listening and the ability to understand and respond appropriately.
  • Critical thinking and problem-solving analysis.
  • Effective time management for self and others.
  • Performace monitoring and improvement.
  • Clear spoken communication.
  • Effective written communication.
 

Work Styles & Behaviors

  • Attention to detial and thorough task completion.
  • Dependability and responsibility in fulfilling obligations.
  • Cooperation and positive interaction with others.
  • Goal-setting, effort, and achievement motivation.
  • Adaptability and openness to change and varied work.
 

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.