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Zendesk Administrator Jobs (NOW HIRING)

Point C

OR

The Zendesk Product Owner - Configuration Administrator will lead the configuration, administration, and ongoing optimization of Point C's Zendesk platform as we roll it out enterprise-wide. This ...

Ingrammicro

Systems Administrator (Zendesk)

Buffalo, NY

$66K - $105K/yr

Proven experience as a Ticketing System Administrator (experience with platforms such as Zendesk, ServiceNow, Freshdesk, Jira Service Management, or similar). * Strong understanding of ticketing ...

Ingram Micro

Systems Administrator (Zendesk)

Buffalo, NY · On-site

$66K - $105K/yr

Proven experience as a Ticketing System Administrator (experience with platforms such as Zendesk, ServiceNow, Freshdesk, Jira Service Management, or similar). * Strong understanding of ticketing ...

Lyra Health

Sr. Zendesk Developer

$102K - $156K/yr

Serve as an administrator who manages configuration of help centers, profiles, roles, and business rules * Develop and maintain documentation for Zendesk configurations, customizations, and processes

Lyra Health

Sr. Zendesk Developer

Charleston, WV · Remote

$102K - $156K/yr

Serve as an administrator who manages configuration of help centers, profiles, roles, and business rules * Develop and maintain documentation for Zendesk configurations, customizations, and processes

Zendesk

Engineering Manager

San Francisco, CA · On-site

In this role you'll own delivery for authentication security capabilities used across Zendesk products and services - including SSO, MFA, login flows, Admin Center security settings, OAuth/API tokens ...

Zendesk

Engineering Manager

Madison, WI · On-site

In this role you'll own delivery for authentication security capabilities used across Zendesk products and services - including SSO, MFA, login flows, Admin Center security settings, OAuth/API tokens ...

Zendesk

Engineering Manager

Madison, WI · On-site

In this role you'll own delivery for authentication security capabilities used across Zendesk products and services - including SSO, MFA, login flows, Admin Center security settings, OAuth/API tokens ...

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Zendesk Administrator information

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How much do zendesk administrator jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for zendesk administrator in the United States is $52.59, according to ZipRecruiter salary data. Most workers in this role earn between $45.67 and $56.49 per hour, depending on experience, location, and employer.

What are some common challenges a Zendesk Administrator faces, and how is the role structured within a typical support team?

A Zendesk Administrator often encounters challenges such as managing complex ticket workflows, integrating Zendesk with other business systems, and keeping up with frequent platform updates or optimization requests. The role is typically part of a broader customer support or IT team, collaborating closely with agents, managers, and sometimes external vendors to configure and maintain the system. Administrators are responsible for user management, custom reporting, troubleshooting technical issues, and ensuring the platform meets evolving business needs. This position offers opportunities to expand into team leadership, process improvement, or broader IT systems administration as expertise grows.

What are the key skills and qualifications needed to thrive in the Zendesk Administrator position, and why are they important?

To thrive as a Zendesk Administrator, you need a solid understanding of customer support processes, experience with help desk software, and strong problem-solving abilities, often supported by a relevant bachelor's degree or equivalent experience. Familiarity with Zendesk platform administration, workflow automations, integrations with CRM or other business tools, and Zendesk certifications are highly valued. Excellent communication, organizational skills, and a customer-focused mindset help you collaborate effectively with support teams and stakeholders. These skills ensure smooth operations, tailored support solutions, and optimal end-user satisfaction within customer service environments.

What is a Zendesk Administrator job?

A Zendesk Administrator is responsible for configuring, managing, and optimizing Zendesk to ensure smooth operation of customer support processes. They handle user management, workflow automation, reporting, integrations, and troubleshooting. Their role involves working closely with support teams to improve efficiency and enhance the customer experience.

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Zendesk Administrator jobs near you
Infographic showing various Zendesk Administrator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 86% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $109,385 per year, or $52.6 per hour.
Zendesk Architect

Zendesk Architect

Vermont Information Processing

Colchester, VT • On-site

$80K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 9 days ago

Job description

As the Zendesk Architect at Vermont Information Processing (VIP), you will own the strategic design, continuous optimization, and ongoing governance of our comprehensive Zendesk instance. Serving as a highly collaborative Individual Contributor, you will coordinate and align multiple Customer Support departments, centralizing system administration to ensure cross-functional consistency.
You will assume ownership of our fully deployed, advanced Zendesk ecosystem. You will dive deep into our current setup to audit workflows, identify friction points, and drive the maximum return on investment from our technology stack. You will serve as the primary liaison between Customer Support, product/engineering, and leadership to ensure our integrated infrastructure delivers an exceptional experience for our end users and scales seamlessly with our business.
Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT. Remote considered for the right candidate.
What You'll Do
  • System Strategy & Governance: Centralize Zendesk administration across all Customer Support teams. Audit, streamline, and optimize existing workflows, triggers, automations, and macros to replace siloed departmental setups with unified, scalable architecture.
  • Platform & AI Optimization: Serve as the primary architect and owner of our robust Zendesk instance (Support, Guide, Talk, Explore, WFM). Drive the ongoing optimization and refinement of our advanced capabilities, specifically messaging and Zendesk Advanced AI (Copilot, Auto-assist, and AI Agents).
  • Complex Integrations: Architect, maintain, and upgrade seamless integrations between Zendesk and our broader tech stack, including Atlassian, HubSpot, MS Office, our internal Admin Portal, Data Warehouse, and in-house AI tools.
  • Project & Change Management: Lead continuous improvement initiatives and manage the ongoing change management required to keep support teams aligned. Gain buy-in from support managers, coordinate resources, and manage stakeholder communication to ensure smooth adoption of process updates.
  • Data & Reporting: Design and maintain custom reporting dashboards within Zendesk Explore to measure system performance, AI deflection rates, agent productivity, and user needs, providing actionable insights to leadership.
  • Quality Assurance & Troubleshooting: Create and execute robust testing in a sandbox environment before deploying updates or changes to production. Act as the highest point of escalation for complex technical issues.
  • Enablement: Create clear documentation and train staff on unified system procedures, continuously gathering feedback from Customer Support teams to drive iterative improvements and maximize agent efficiency.

What We're Looking For
  • Experience: 5+ years of experience in Customer Support Operations or CX Technology, with at least 3+ years specifically serving as an advanced Zendesk Administrator or Architect for enterprise organizations.
  • Cross-Functional Leadership: Proven ability to act as an individual contributor who can effectively coordinate, align, and influence multiple support departments and technical teams without direct reporting authority.
  • Technical Acumen: Deep understanding of Zendesk APIs, Webhooks, custom app development, and third-party integrations (specifically Atlassian and HubSpot). Experience integrating proprietary internal databases/portals is highly preferred.
  • Advanced Zendesk Knowledge: Hands-on experience optimizing Zendesk WFM (formerly Tymeshift) and refining AI/automation tools (bots, auto-assist, custom routing) within the Zendesk ecosystem.
  • Certifications: Zendesk Administrator certifications highly preferred.
  • Education: Degree in Computer Science, Information Systems, Business, or equivalent practical experience.
  • Execution: Excellent project planning, strong business communication skills, and the ability to translate complex technical concepts to non-technical stakeholders.

Compensation: $80,750 - $95,000/year
Compensation is based on a variety of factors including skills, experience, and industry background. The range listed here represents our best faith estimate for the role.
Benefits Include:
  • Health Insurance
  • Vision and Dental Expense Reimbursement
  • 401k Match & Employer Contributions
  • Life and Disability Insurance
  • Health Savings and Flexible Spending Accounts
  • Paid Parental Leave
  • On-site Child Care Center (VT)
  • On-site Fitness Center (VT)
  • On-site Health Clinic (VT)
  • Discounted Gym Memberships
  • Combined Time Off and Floating Holidays
  • Flex and Hybrid Schedules

All full time job offers are contingent upon passing a pre-employment drug screening and background check.

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