The Zendesk Product Owner - Configuration Administrator will lead the configuration, administration ... Dynamics Functional Consultant) * Experience with integrations (APIs, middleware tools)
The Zendesk Product Owner - Configuration Administrator will lead the configuration, administration ... Dynamics Functional Consultant) * Experience with integrations (APIs, middleware tools)
Collaborate closely with members of the Zendesk Professional Services team, including Engagement Managers, Services Consultants, Developers, and Quality Assurance Analysts, across various customer ...
Collaborate closely with members of the Zendesk Professional Services team, including Engagement Managers, Services Consultants, Developers, and Quality Assurance Analysts, across various customer ...
Collaborate closely with members of the Zendesk Professional Services team, including Engagement Managers, Services Consultants, Developers, and Quality Assurance Analysts, across various customer ...
Collaborate closely with members of the Zendesk Professional Services team, including Engagement Managers, Services Consultants, Developers, and Quality Assurance Analysts, across various customer ...
Zendesk Product Owner - Configuration Administrator
$65K - $80K/yr
The Zendesk Product Owner - Configuration Administrator will lead the configuration, administration ... Dynamics Functional Consultant) * Experience with integrations (APIs, middleware tools)
Zendesk Product Owner - Configuration Administrator
$65K - $80K/yr
The Zendesk Product Owner - Configuration Administrator will lead the configuration, administration ... Dynamics Functional Consultant) * Experience with integrations (APIs, middleware tools)
NY · On-site
$206 - $308/hr
Collaborate closely with members of the Zendesk Professional Services team, including Engagement Managers, Services Consultants, Developers, and Quality Assurance Analysts, across various customer ...
NY · On-site
$206 - $308/hr
Collaborate closely with members of the Zendesk Professional Services team, including Engagement Managers, Services Consultants, Developers, and Quality Assurance Analysts, across various customer ...
Enterprise Account Executive
San Francisco, CA · On-site
$340K - $510K/yr
... consultative approach and compelling business cases that highlight measurable ROI. * Stay current with industry trends, AI advancements, and competitive landscapes to effectively position Zendesk in ...
Enterprise Account Executive
San Francisco, CA · On-site
$340K - $510K/yr
... consultative approach and compelling business cases that highlight measurable ROI. * Stay current with industry trends, AI advancements, and competitive landscapes to effectively position Zendesk in ...
Forward Deployed Engineer
$200K - $300K/yr
... consultant. You don't just sell the dream; you build the reality. You will be embedded with our ... Lead complex end-to-end deployments of Zendesk's AI Agents and LLM-powered workflows. You own the ...
Forward Deployed Engineer
$200K - $300K/yr
... consultant. You don't just sell the dream; you build the reality. You will be embedded with our ... Lead complex end-to-end deployments of Zendesk's AI Agents and LLM-powered workflows. You own the ...
Sales Engineer - Public Sector
$188K - $282K/yr
... Zendesk as a market thought leader. What You Bring: * 5+ years of presales experience. This experience must include traditional Solutions Consulting but may include equivalent experience as a ...
Sales Engineer - Public Sector
$188K - $282K/yr
... Zendesk as a market thought leader. What You Bring: * 5+ years of presales experience. This experience must include traditional Solutions Consulting but may include equivalent experience as a ...
Enterprise Account Executive
San Francisco, CA · Hybrid
$340K - $510K/yr
... consultative approach and compelling business cases that highlight measurable ROI. * Stay current with industry trends, AI advancements, and competitive landscapes to effectively position Zendesk in ...
Enterprise Account Executive
San Francisco, CA · Hybrid
$340K - $510K/yr
... consultative approach and compelling business cases that highlight measurable ROI. * Stay current with industry trends, AI advancements, and competitive landscapes to effectively position Zendesk in ...
Senior Platform Architect
Madison, WI · On-site
$200K - $300K/yr
A dedicated and people-first professional with a proven track record selling, consulting on, and implementing Mid-Market and Enterprise software solutions (including Zendesk, Salesforce, ITSM, and BI ...
Senior Platform Architect
Madison, WI · On-site
$200K - $300K/yr
A dedicated and people-first professional with a proven track record selling, consulting on, and implementing Mid-Market and Enterprise software solutions (including Zendesk, Salesforce, ITSM, and BI ...
Sales Engineer - Public Sector
$188K - $282K/yr
... Zendesk as a market thought leader. What You Bring: * 5+ years of presales experience. This experience must include traditional Solutions Consulting but may include equivalent experience as a ...
Sales Engineer - Public Sector
$188K - $282K/yr
... Zendesk as a market thought leader. What You Bring: * 5+ years of presales experience. This experience must include traditional Solutions Consulting but may include equivalent experience as a ...
Forward Deployed Engineer
$200K - $300K/yr
... consultant. You don't just sell the dream; you build the reality. You will be embedded with our ... Lead complex end-to-end deployments of Zendesk's AI Agents and LLM-powered workflows. You own the ...
Forward Deployed Engineer
$200K - $300K/yr
... consultant. You don't just sell the dream; you build the reality. You will be embedded with our ... Lead complex end-to-end deployments of Zendesk's AI Agents and LLM-powered workflows. You own the ...
Senior Platform Architect
Austin, TX · On-site
$200K - $300K/yr
A dedicated and people-first professional with a proven track record selling, consulting on, and implementing Mid-Market and Enterprise software solutions (including Zendesk, Salesforce, ITSM, and BI ...
Senior Platform Architect
Austin, TX · On-site
$200K - $300K/yr
A dedicated and people-first professional with a proven track record selling, consulting on, and implementing Mid-Market and Enterprise software solutions (including Zendesk, Salesforce, ITSM, and BI ...
Enterprise Account Executive
San Francisco, CA · Hybrid
$340K - $510K/yr
... consultative approach and compelling business cases that highlight measurable ROI. * Stay current with industry trends, AI advancements, and competitive landscapes to effectively position Zendesk in ...
Enterprise Account Executive
San Francisco, CA · Hybrid
$340K - $510K/yr
... consultative approach and compelling business cases that highlight measurable ROI. * Stay current with industry trends, AI advancements, and competitive landscapes to effectively position Zendesk in ...
Senior Platform Architect
$200K - $300K/yr
A dedicated and people-first professional with a proven track record selling, consulting on, and implementing Mid-Market and Enterprise software solutions (including Zendesk, Salesforce, ITSM, and BI ...
Senior Platform Architect
$200K - $300K/yr
A dedicated and people-first professional with a proven track record selling, consulting on, and implementing Mid-Market and Enterprise software solutions (including Zendesk, Salesforce, ITSM, and BI ...
Senior Platform Architect
$200K - $300K/yr
A dedicated and people-first professional with a proven track record selling, consulting on, and implementing Mid-Market and Enterprise software solutions (including Zendesk, Salesforce, ITSM, and BI ...
Senior Platform Architect
$200K - $300K/yr
A dedicated and people-first professional with a proven track record selling, consulting on, and implementing Mid-Market and Enterprise software solutions (including Zendesk, Salesforce, ITSM, and BI ...
Senior Platform Architect
$200K - $300K/yr
A dedicated and people-first professional with a proven track record selling, consulting on, and implementing Mid-Market and Enterprise software solutions (including Zendesk, Salesforce, ITSM, and BI ...
Senior Platform Architect
$200K - $300K/yr
A dedicated and people-first professional with a proven track record selling, consulting on, and implementing Mid-Market and Enterprise software solutions (including Zendesk, Salesforce, ITSM, and BI ...
Enterprise Account Executive
San Francisco, CA · On-site
$340 - $510/hr
... consultative approach and compelling business cases that highlight measurable ROI. * Stay current with industry trends, AI advancements, and competitive landscapes to effectively position Zendesk in ...
Enterprise Account Executive
San Francisco, CA · On-site
$340 - $510/hr
... consultative approach and compelling business cases that highlight measurable ROI. * Stay current with industry trends, AI advancements, and competitive landscapes to effectively position Zendesk in ...
Zendesk helps companies build better relationships with their customers. We do this by focusing not ... SaaS sales strategy, management consulting, investment banking, or GTM leadership, with ...
Zendesk helps companies build better relationships with their customers. We do this by focusing not ... SaaS sales strategy, management consulting, investment banking, or GTM leadership, with ...
Zendesk helps companies build better relationships with their customers. We do this by focusing not ... SaaS sales strategy, management consulting, investment banking, or GTM leadership, with ...
Zendesk helps companies build better relationships with their customers. We do this by focusing not ... SaaS sales strategy, management consulting, investment banking, or GTM leadership, with ...
Zendesk Consultant information
See salary details
$5.29 - $13
11% of jobs
$13 - $20.72
0% of jobs
$20.72 - $28.43
10% of jobs
$31.32 is the 25th percentile. Wages below this are outliers.
$28.43 - $36.15
13% of jobs
$36.15 - $43.86
12% of jobs
The median wage is $47.07 / hr.
$43.86 - $51.57
13% of jobs
$51.57 - $59.29
12% of jobs
$61.78 is the 75th percentile. Wages above this are outliers.
$59.29 - $67
18% of jobs
$67 - $74.72
3% of jobs
$74.72 - $82.43
7% of jobs
$82.43 - $90.14
2% of jobs
$5
$50
$90
How much do zendesk consultant jobs pay per hour?
As of Aug 26, 2026, the average hourly pay for zendesk consultant in the United States is $50.05, according to ZipRecruiter salary data. Most workers in this role earn between $32.21 and $64.90 per hour, depending on experience, location, and employer.
What is a Zendesk Consultant?
A Zendesk Consultant is a professional who specializes in implementing, customizing, and optimizing Zendesk, a popular customer service and support platform, for businesses. They assess a company’s customer support needs, configure Zendesk systems, integrate it with other tools, and provide training to ensure teams use it effectively. Zendesk Consultants help organizations improve their customer service workflows and maximize the value of their Zendesk investment. They may work independently, as part of a consultancy, or within larger IT service firms. Their expertise ensures that Zendesk aligns with the company’s specific requirements and business goals.
What are the key skills and qualifications needed to thrive as a Zendesk Consultant?
To thrive as a Zendesk Consultant, you need expertise in customer support processes, strong analytical skills, and a thorough understanding of the Zendesk platform, often supported by relevant certifications. Familiarity with Zendesk administration, automation, integrations (APIs), and reporting tools is typically required. Outstanding communication, problem-solving, and project management abilities help consultants effectively work with clients to optimize their support operations. These skills are crucial for delivering customized solutions that drive customer satisfaction and operational efficiency.
What are some common challenges faced by Zendesk Consultants when implementing custom solutions for clients?
Zendesk Consultants often encounter challenges such as aligning the platform’s features with unique client workflows, ensuring seamless data migration from legacy systems, and managing stakeholder expectations regarding customization and integration timelines. Additionally, consultants must frequently balance technical constraints with the client's desired outcomes, requiring effective communication and problem-solving skills. Staying updated on Zendesk’s evolving features and best practices is also essential to deliver optimal solutions and long-term value.
What is the difference between Zendesk Consultant vs Customer Support Specialist?
| Aspect | Zendesk Consultant | Customer Support Specialist |
|---|---|---|
| Credentials | Knowledge of Zendesk platform, certifications often preferred | Customer service skills, sometimes basic technical knowledge |
| Work Environment | Implementing and customizing Zendesk for clients, often in IT or support teams | Handling customer inquiries, providing support via phone, email, or chat |
| Employer & Industry | Tech companies, support service providers, consulting firms | Retail, telecom, e-commerce, and various service industries |
| Search & Comparison Intent | Understanding technical support roles involving Zendesk | Customer service roles requiring support skills |
The main difference is that Zendesk Consultants focus on implementing and customizing Zendesk solutions for organizations, requiring technical knowledge and certifications. Customer Support Specialists primarily handle customer inquiries and support, with less emphasis on platform customization. Both roles are vital in support ecosystems but serve different functions within the customer service and technical support landscape.
More about Zendesk Consultant jobs
What cities are hiring for Zendesk Consultant jobs?
Cities with the most Zendesk Consultant job openings:
What are the most commonly searched types of Zendesk Consultant jobs?
The most popular types of Zendesk Consultant jobs are:
What states have the most Zendesk Consultant jobs?
States with the most job openings for Zendesk Consultant jobs include:
What job categories do people searching Zendesk Consultant jobs look for?
The top searched job categories for Zendesk Consultant jobs are:
Full-time
Re-posted 17 days ago
Job description
The Zendesk Product Owner - Configuration Administrator will lead the configuration, administration, and ongoing optimization of Point C's Zendesk platform as we roll it out enterprise-wide. This role owns the Zendesk roadmap from the ground up - building out the system, partnering with business teams to translate operational needs into platform enhancements, and ensuring Zendesk delivers measurable value across Claims, Client Services, Account Management, and beyond. The right person is hands-on, forward-thinking, and comfortable owning a platform, not just maintaining it.
Primary Responsibilities:
- Own the Zendesk platform roadmap end-to-end; from initial configuration through future enhancements and builds, prioritizing improvements that align with business needs and stakeholder goals
- Lead the configuration and administration of Zendesk, including fields, workflows, views, triggers, automations, dashboards, and reporting
- Leverage AI capabilities within Zendesk to enhance ticket routing, automate workflows, and improve overall operational efficiency
- Gather requirements from business stakeholders, translate them into functional enhancements within the platform, and manage the backlog of system improvements
- Proactively identify opportunities to improve Zendesk workflows, UI, and usability and proposing solutions
- Partner with Claims, Client Services, Account Management, and IT teams as primary stakeholders, gathering sign-offs and ensuring Zendesk configuration meets the needs of each user group
- Support a multi-phase enterprise rollout of Zendesk, coordinating with IT as the platform transitions and expands organization-wide
- Manage user roles, permissions, access controls, and data integrity, ensuring governance standards are maintained as the platform scales
- Support integrations between Zendesk and internal systems; coordinate testing and deployment of system updates and new builds
- Communicate roadmap priorities, system updates, and change management needs to stakeholders at all levels, including leadership sign-off and team-level rollout support
- Manage vendor relationships and support cost management and augmentation decisions related to Zendesk
- Partner with the training and management team to create documentation, lead onboarding sessions, and promote best practices across all user teams
- Provide ongoing end-user support and troubleshooting, serving as the internal subject matter expert for Zendesk across the organization
Required Qualifications:
- Bachelor's degree in Business, Information Systems, Technology, or related field (or equivalent experience)
- 2-4+ years CRM administration or product ownership experience
- Hands-on configuration experience in a CRM platform such as Zendesk (preferred), Salesforce Service Cloud, Freshdesk, HubSpot Service Hub, etc.
- Familiarity with project management methodologies (Agile preferred) and tools like Jira
- Strong analytical and documentation skills
- Experience managing stakeholder requirements
- Advanced Excel or reporting experience
Preferred Qualifications:
- CRM certification (e.g., Salesforce Admin, Dynamics Functional Consultant)
- Experience with integrations (APIs, middleware tools)
- Experience with workflow automation tools
- Background working with or supporting customer service operations teams, consumer-facing environments, or service desk functions
- Healthcare, TPA, or regulated industry experience is a plus