Internship Zendesk Administrator Jobs (NOW HIRING)

Job Posting Title:

Req ID:

Job Description:

About the Role & Program:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products, and more around the world. We are seeking a Software Engineering Intern who is curious, enthusiastic, and eager to learn.

This entry-level position is designed for individuals with basic skills and a willingness to grow in a dynamic and creative environment. This role is essential in supporting our team to deliver exceptional experiences to our guests and customers.

This internship is a full-time, six-month commitment in the Orlando, FL area from- January 2027 through June 2027.

This role primarily works out of the Orlando Disney Central location. This internship will focus on creating custom web-based applications to provide efficiencies in the contact centers. The position will utilize numerous object-oriented programming languages such as C#, Java, and JavaScript (Node, Typescript). Position will also work with administering and building databases for custom applications using Postgres, Informix, Microsoft SQL, or others. You will become familiar with integrating to vendor telephony solutions and other SaaS (Software-as-a-Service) products across the Walt Disney Company, such as integrating with incident management platforms and Single Sign On (SSO) solutions to provide secure, user-friendly applications that will be utilized by many business segments. The internship will utilize scripting languages to create and maintain scheduled tasks and reporting jobs. You'll become versed in security and design best-practices for building enterprise-grade solutions and work with task management platforms such as Jira, Zendesk, and ServiceNow to follow timelines for releases. The internship will also utilize Continuous Integration and Continuous Delivery platforms such as Jenkins and GitHub Actions in partnership with version control software such as Git/GitHub/GitLab for deployment of developed software.

What you will do:

• Write and maintain custom web and service based applications using modern object-oriented programming languages (e.g. C#, Java, JavaScript) that integrate with various SaaS and Telephony solutions to provide efficient, secure, and user-friendly experiences to internal Disney teams.
• Administer, build, and maintain databases and server infrastructure for custom/vendor applications
• Maintain well-documented code and version control using Git/GitHub/GitLab for collaboration on projects with other Cast Members to ensure products can be supported and continued by others
• Write Continuous Delivery workflows using Jenkins and GitHub Actions for deployment of applications
• Write Bash and Batch scripts for scheduled tasks and reporting jobs
• Brainstorm ideas from inception to delivery for new projects, and demonstrate benefits to cost or user experience to key stakeholders
• Utilize task management platforms to track project/incident progress and communicate to leaders on due dates.

Required Qualifications & Skills:

• Experience in one or more object-oriented programming languages (e.g. C#, Java, JavaScript)
• Be willing to learn new programming languages with the team's guidance

• Proven experience working with SQL platforms such as Informix, Postgres, or Microsoft SQL.
• Experience utilizing Version Control and CI/CD platforms such as Git, GitHub, Jenkins, GitHub Actions

Education:

• Currently pursuing a Bachelor's Degree in Computer Science, Information Technology, or a related field.

Eligibility Requirements & Program Information:

• Be enrolled in an accredited college/university pursuing a degree taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program AND returning to school the semester/quarter following the internship OR currently participating in a Disney College Program or Disney Internship.
• Current Disney Interns, College, International, or Culinary Program Participants: You may only work for ONE consecutive year (12 months) in any combination of an internship and/or program.
• Be at least 18 years of age
• Possess unrestricted work authorization

Additional Information:

• Able to have a consistent, reliable work schedule throughout the internship
• Fully available from Monday - Friday, Eastern Standard Time, for the duration of the internship, 40 hours each week
• Able to provide/have reliable transportation to/from work
• Able to provide own housing for the duration internship program in the Orlando, FL area
• Limited housing opportunities may be available for Florida Based Professional Interns through American Campus Communities, for more information click here

Job Posting Segment:

Job Posting Primary Business:

Primary Job Posting Category:

Employment Type:

Primary City, State, Region, Postal Code:

Alternate City, State, Region, Postal Code:

Date Posted: