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Internship Zendesk Administrator Jobs (NOW HIRING)

PLANET AID INC

IT Help Desk Technician

Elkridge, MD · On-site

$23 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Systems Administrator. We're looking for a go-getter who's comfortable wearing multiple hats ... Experience with ticketing systems (e.g., Zendesk, ServiceNow, Jira Service Management) * Basic ...

Ntara

IT & Security Support Specialist

Johnson City, TN · On-site

  • Medical

  • Retirement

  • PTO

Administer user accounts, groups, and permissions in Active Directory and Azure AD or Entra ID ... General Experience: * 0-2 years of experience in a help desk, technical support, or IT internship ...

NinjaOne

Service Desk Technician

Tampa, FL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Collaborate with senior technicians and administrators, you will gain hands-on experience with ... Experience with ticketing or ITSM platforms such as FreshService, Jira Service Desk, Zendesk, or ...

NinjaOne

Service Desk Technician

Tampa, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Collaborate with senior technicians and administrators, you will gain hands-on experience with ... Experience with ticketing or ITSM platforms such as FreshService, Jira Service Desk, Zendesk, or ...

NinjaOne

Service Desk Technician

Tampa, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Collaborate with senior technicians and administrators, you will gain hands-on experience with ... Experience with ticketing or ITSM platforms such as FreshService, Jira Service Desk, Zendesk, or ...

NinjaOne

Service Desk Technician

Tampa, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Collaborate with senior technicians and administrators, you will gain hands-on experience with ... Experience with ticketing or ITSM platforms such as FreshService, Jira Service Desk, Zendesk, or ...

Ntara

IT & Security Support Specialist

Johnson City, TN · On-site

  • Medical

  • Retirement

  • PTO

Administer user accounts, groups, and permissions in Active Directory and Azure AD or Entra ID ... General Experience: * 0-2 years of experience in a help desk, technical support, or IT internship ...

All JobsZendesk Administrator JobsInternship Zendesk Administrator Jobs

Internship Zendesk Administrator information

See salary details

$20K

$35.5K

$46.5K

How much do internship zendesk administrator jobs pay per year?

As of Aug 17, 2026, the average yearly pay for internship zendesk administrator in the United States is $35,549.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,000.00 and $38,000.00 per year, depending on experience, location, and employer.

What does an Internship Zendesk Administrator do?

An Internship Zendesk Administrator assists with the setup, configuration, and maintenance of the Zendesk customer service platform for an organization. They support senior administrators by managing user accounts, customizing workflows, creating reports, and troubleshooting issues within Zendesk. Interns in this role often help train staff, document processes, and ensure that customer support operations run smoothly. This position is ideal for those looking to gain hands-on experience with a leading customer support software while learning about IT administration and customer service best practices.

What types of projects and responsibilities can I expect as an Internship Zendesk Administrator?

As an Internship Zendesk Administrator, you will typically assist with configuring and optimizing Zendesk workflows, supporting end-users, and maintaining data integrity in the system. Your daily tasks may include updating ticket forms, managing user permissions, running reports, and troubleshooting basic technical issues. You’ll also often collaborate with support teams to streamline processes and may participate in projects to implement new features or integrations. This hands-on experience provides valuable insight into IT service management and prepares you for advanced roles in system administration or customer support operations.

What are the key skills and qualifications needed to thrive as an Internship Zendesk Administrator, and why are they important?

To thrive as an Internship Zendesk Administrator, you need a foundational understanding of customer service processes, basic IT knowledge, and preferably some experience with ticketing systems or CRM platforms. Familiarity with the Zendesk platform, its configuration settings, automation tools, and reporting features is highly beneficial, and Zendesk certification is a plus. Strong problem-solving, attention to detail, and effective communication skills help interns manage support workflows and collaborate with cross-functional teams. These skills enable efficient support operations, timely issue resolution, and improved customer satisfaction within the organization.

What is the difference between Internship Zendesk Administrator vs Customer Support Specialist?

AspectInternship Zendesk AdministratorCustomer Support Specialist
Required CredentialsBasic knowledge of Zendesk, relevant coursework or certificationsCustomer service skills, communication skills, sometimes certifications
Work EnvironmentSupport teams, IT or technical departments, often in tech companiesCustomer service centers, call centers, retail, or online businesses
Employer & Industry UsageTech companies, SaaS providers, companies using Zendesk for supportVarious industries including retail, telecom, e-commerce
Search & Comparison IntentUnderstanding entry-level Zendesk roles, technical support internshipsCustomer service roles, support career paths

The Internship Zendesk Administrator role focuses on supporting and configuring Zendesk platforms, often requiring technical knowledge and certifications. In contrast, a Customer Support Specialist handles customer inquiries directly, emphasizing communication and problem-solving skills. Both roles are essential in support operations but differ in technical depth and daily responsibilities.

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Internship Zendesk Administrator jobs near you
Infographic showing various Internship Zendesk Administrator job openings in the United States as of August 2026, with employment types broken down into 12% Internship, 63% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $35,549 per year, or $17.1 per hour.

Sr. IT Support Technician

Innovative Solutions

Rochester, NY

$65K - $75K/yr

Full-time

Posted 19 days ago

Job description

Innovative is seeking an IT Support Specialist to provide technical support for our internal operations. As the primary point of contact for employee technology needs, you'll ensure seamless day-to-day operations. When internal needs are met, you'll provide Tier 1 support to NOC team, gaining valuable experience alongside experienced engineers.

Location: Rochester, NY (In-office 5 days per week)

 

 

What is this role responsible for:

  • Serve as first point of contact for all employee technology requests via helpdesk
  • Deploy and maintain Windows/Mac workstations, mobile devices, and peripherals
  • Troubleshoot hardware and software issues with hands-on desk-side support
  • Administer SaaS applications (Office 365, Slack, collaboration tools)
  • Manage and support all printers, copiers, scanners, and AV equipment
  • Support onboarding/offboarding processes and maintain system documentation
  • Proactively monitor and address potential issues before they impact employees

(When Internal Needs Met): Internal NOC Team / Support Tickets

  • Provide Tier 1 support for managed service team (password resets, basic troubleshooting)
  • Assist with routine client monitoring and maintenance under guidance of Senior Engineers
  • Escalate complex issues appropriately and document resolutions

What Experience You Need:

  • 1-3 years IT experience in end-user support (internships/coursework may be considered)
  • Associate's Degree in Computer Science, IT, or related field preferred
  • Proficiency with both Windows and Mac OS administration
  • Office 365 administration experience
  • Hardware troubleshooting skills (laptops, printers, mobile devices, AV equipment)
  • Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi)
  • Experience with ticketing systems (Autotask, ServiceNow, Zendesk, or similar)
  • Strong customer service and communication skills
  • Valid driver's license

Preferred Qualifications:

  • AV equipment setup and troubleshooting experience
  • Exposure to AWS or cloud technologies
  • Basic scripting (PowerShell, Python, Bash)
  • CompTIA A+, Network+, or similar certification

Metrics for Success:

  • 95%+ satisfaction rate on internal employee surveys
  • All internal requests addressed within defined SLAs
  • 100% uptime of office AV equipment and critical systems
  • AWS Cloud Practitioner certification within 6 months
  • Healthy ticket velocity across internal and external queues

Additional Information:

  • Occasional after-hours support and maintenance
  • On-call rotation after training period (6+ months)
The salary range provided is a general guideline. When extending an offer, Innovative considers factors including, but not limited to, the responsibilities of the specific role, market conditions, geographic location, as well as the candidate's professional experience, key skills, and education/training

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.