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Remote Zendesk Administrator Jobs (NOW HIRING)

Tithely

CX Systems Administrator

Nashville, TN · On-site +1

$65K - $80K/yr

Remote - USA Reporting To: Director of Customer Operations Compensation: $65,000 - $80,000 / year ... Serve as the full technical owner of Zendesk (triggers, macros, routing logic), Community Software ...

Tithely

CX Systems Administrator

Nashville, TN · On-site +1

$65K - $80K/yr

Serve as the full technical owner of Zendesk (triggers, macros, routing logic), Community Software ... We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.

JLL

Contract Administrator

San Antonio, TX · On-site +1

$76K - $90K/yr

Remote, M-F 8 AM - 5 PM Reports to: Senior Director, Division Operations Estimated compensation for ... Experience with Tango software and Zendesk is preferred Please submit your application with an ...

JLL

Contract Administrator

Oklahoma City, OK · On-site +1

$76K - $90K/yr

Remote, M-F 8 AM - 5 PM Reports to: Senior Director, Division Operations Estimated compensation for ... Experience with Tango software and Zendesk is preferred Please submit your application with an ...

JLL

Contract Administrator

Indianapolis, IN · On-site +1

$76K - $90K/yr

Remote, M-F 8 AM - 5 PM Reports to: Senior Director, Division Operations Estimated compensation for ... Experience with Tango software and Zendesk is preferred Please submit your application with an ...

JLL

Contract Administrator

Birmingham, AL · On-site +1

$76K - $90K/yr

Remote, M-F 8 AM - 5 PM Reports to: Senior Director, Division Operations Estimated compensation for ... Experience with Tango software and Zendesk is preferred Please submit your application with an ...

JLL

Contract Administrator

Memphis, TN · On-site +1

$76K - $90K/yr

Remote, M-F 8 AM - 5 PM Reports to: Senior Director, Division Operations Estimated compensation for ... Experience with Tango software and Zendesk is preferred Please submit your application with an ...

JLL

Contract Administrator

Chicago, IL · On-site +1

$76K - $90K/yr

Remote, M-F 8 AM - 5 PM Reports to: Senior Director, Division Operations Estimated compensation for ... Experience with Tango software and Zendesk is preferred Please submit your application with an ...

JLL

Contract Administrator

Seattle, WA · On-site +1

$76K - $90K/yr

Remote, M-F 8 AM - 5 PM Reports to: Senior Director, Division Operations Estimated compensation for ... Experience with Tango software and Zendesk is preferred Please submit your application with an ...

JLL

Contract Administrator

Detroit, MI · On-site +1

$76K - $90K/yr

Remote, M-F 8 AM - 5 PM Reports to: Senior Director, Division Operations Estimated compensation for ... Experience with Tango software and Zendesk is preferred Please submit your application with an ...

JLL

Contract Administrator

Cleveland, OH · On-site +1

$76K - $90K/yr

Remote, M-F 8 AM - 5 PM Reports to: Senior Director, Division Operations Estimated compensation for ... Experience with Tango software and Zendesk is preferred Please submit your application with an ...

Tekmetric

Salesforce System Administrator

Houston, TX · On-site +1

We offer hybrid and remote work models based on your proximity to our office hubs. Because we value ... Manage integrations and installed packages, including HubSpot, Chargebee, Zendesk, and Gong.

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

$85K/yr

Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... Experience with ticketing systems such as Jira, ServiceNow, Zendesk, or comparable tools, including ...

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

$85K/yr

Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... Experience with ticketing systems such as Jira, ServiceNow, Zendesk, or comparable tools, including ...

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Remote Zendesk Administrator information

What is a remote Zendesk administrator?

A Remote Zendesk Administrator is a professional responsible for managing and configuring the Zendesk customer service platform from a remote location. Their duties include setting up user roles, customizing workflows, integrating third-party tools, and ensuring the support system operates efficiently. They also provide technical support to agents, maintain data security, and analyze system performance to improve customer service processes. Remote Zendesk Administrators play a crucial role in optimizing support operations without being physically present in the office.

How does a remote Zendesk administrator typically collaborate with support teams to optimize workflows?

As a Remote Zendesk Administrator, you'll work closely with support teams to understand their processes, gather feedback, and identify areas for improvement within the Zendesk platform. This often involves regular virtual meetings, creating and updating workflows, and providing training or documentation to team members. Effective collaboration ensures that ticketing processes remain efficient and that the support team can leverage new features or automations, ultimately improving the customer experience. Good communication skills and a proactive approach are essential for remote collaboration in this role.

What are the key skills and qualifications needed to thrive as a remote Zendesk administrator, and why are they important?

To thrive as a Remote Zendesk Administrator, you need expertise in Zendesk platform configuration, ticketing system management, and troubleshooting, usually backed by experience in customer support operations. Familiarity with Zendesk products, APIs, automation tools, and relevant certifications like Zendesk Support Administrator are highly valued. Strong analytical thinking, attention to detail, and clear communication are vital soft skills for optimizing workflows and collaborating with remote teams. These skills ensure efficient helpdesk operations, improve customer satisfaction, and support seamless remote service delivery.

What is the difference between Remote Zendesk Administrator vs Remote Customer Support Specialist?

AspectRemote Zendesk AdministratorRemote Customer Support Specialist
Primary RoleManage and configure Zendesk platform, troubleshoot technical issues, optimize workflowsAssist customers with product inquiries, resolve issues, provide support via chat, email, or phone
Required SkillsZendesk platform knowledge, technical troubleshooting, system configurationCustomer service skills, communication, problem-solving
CertificationsZendesk certifications preferredCustomer service certifications optional
Work EnvironmentRemote, technical support teams, IT or support departmentsRemote, customer service teams, support centers

While both roles often work remotely within customer support environments, the Remote Zendesk Administrator focuses on managing and configuring the Zendesk platform, requiring technical skills and certifications. In contrast, the Remote Customer Support Specialist primarily interacts with customers to resolve issues, emphasizing communication and customer service skills.

More about Remote Zendesk Administrator jobs

What cities are hiring for Remote Zendesk Administrator jobs?

Cities with the most Remote Zendesk Administrator job openings:

What are the most commonly searched types of Zendesk Administrator jobs?

The most popular types of Zendesk Administrator jobs are:

What states have the most Remote Zendesk Administrator jobs?

States with the most job openings for Remote Zendesk Administrator jobs include:

What job categories do people searching Remote Zendesk Administrator jobs look for?

The top searched job categories for Remote Zendesk Administrator jobs are:

Remote Zendesk Administrator jobs near you
Infographic showing various Remote Zendesk Administrator job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 100% Remote job distribution.

CX Systems Administrator

Tithely

Nashville, TN • On-site, Remote

$65K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

CX Systems Administrator
Department: Customer Experience
Employment Type: Full Time
Location: Remote - USA
Reporting To: Director of Customer Operations
Compensation: $65,000 - $80,000 / year
Description
As a Customer Experience (CX) Systems Administrator, you will serve as the technical backbone of Tithely's customer experience engine by leading the administration, configuration, and optimization of our core CX technology stack. In this role, you will architect scalable workflows, maintain data integrity across platforms, and build the automation logic that powers our AI and workforce management tools, ensuring our teams can efficiently support churches around the world.
Primary Responsibilities of the Role
System Administration & Integration Management
  • Serve as the full technical owner of Zendesk (triggers, macros, routing logic), Community Software, and associated CX tools.
  • Manage data mapping, sync logic, and technical integrations between core platforms, including HubSpot, Zendesk, and ChurnZero.
  • Build and maintain complex automated workflows, nested triggers, and custom fields across all internal and external CX systems.
  • Configure feedback mechanisms via Simplesat and manage automated retention/cancellation workflows in ProsperStack.

Internal Tooling, Workforce & AI Support
  • Administer workforce management platforms (Assembled) and deploy, tune, and optimize AI Agents to improve operational efficiency.
  • Provide technical maintenance for specialized applications, including the Customer Context App, text validation tools, and Trucentive.
  • Serve as the primary technical escalation point for internal team members experiencing issues within the CX technology stack.

Data Governance & Vendor Management
  • Conduct regular system audits to eliminate redundant tags, repair broken automations, and manage user security and permission settings.
  • Interface directly with software vendors to resolve technical issues and evaluate new features that enhance team capabilities.
  • Execute CX operations and technical initiatives to support the scaling needs of the broader Customer Experience department.

Qualifications
A Successful Candidate Will:
  • Optimize Work Processes: Know the most effective and efficient processes to get things done, focusing on continuous improvement and managing systems at scale.
  • Cultivate Innovation: Introduce new, practical ideas and approaches to solve complex operational challenges.
  • Drive Results: Persist in accomplishing key objectives despite setbacks, maintaining high standards for system reliability and operational uptime.
  • Be Resourceful: Effectively deploy tools, technology, and internal processes to solve problems and support cross-functional teams.
  • Have a Strategic Mindset: See ahead to future technical requirements and translate operational needs into scalable automation logic.

Required Technical Qualifications:
  • 3+ years of technical administration experience within SaaS environment.
  • Deep administrative experience with Zendesk and HubSpot, including complex routing, workflows, and integrations.
  • Strong logical reasoning skills with experience mapping out complex, conditional processes (If/Then logic) prior to build.
  • Solid understanding of SaaS integration methods, including webhooks, APIs, and middleware tools (e.g., Zapier, Workato).
  • Meticulous attention to detail and a track record of rigorous workflow testing prior to deployment.

Preferred Technical Qualifications:
  • Hands-on experience with workforce management (WFM) tools such as Assembled, or customer success platforms like ChurnZero.
  • Experience deploying and tuning AI-powered customer service agents or automated support tools.
  • Background supporting CX, Support, or Customer Success teams in a high-growth SaaS or faith tech organization.

Office Requirements:
  • We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.
  • A stable work environment with designated workspace and access to high-speed internet.
  • US-based and legally able to work full time in the US. Sponsorships are not available at this time.
  • Tithely is currently able to employ in the following states: AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WV

Additional Information
Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.
Tithely is an Equal Opportunity Employer
Yourgiving, Inc. DBA Tithe.ly (herein, "the Company") is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race (including hairstyles), color, alienage or national origin, ancestry, citizenship status, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability or handicap, mental disability or handicap, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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