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Remote Zendesk Administrator Jobs (NOW HIRING)

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... Experience with ticketing systems such as Jira, ServiceNow, Zendesk, or comparable tools, including ...

OVME

Systems Support Lead (Remote)

Atlanta, GA · On-site +1

This is a junior-level role that partners closely with the Senior Enterprise Systems Administrator ... g., Zendesk, Freshdesk) a plus. Work Hours * This is a fully remote role with standard working ...

Inficare Technologies

Talk desk Technical Lead / SME

Anywhere in USA - Remote Type: Subcon We need a Talk desk SME who can design IVR and routing flows ... JIRA, ZenDesk, Policy Administration System) * Troubleshoot API issues, latency, and call-routing ...

System Soft Technologies

Jira Technical Architect

$67.75 - $82/hr

Remote - Need to work in PST Hrs Duration: 6 Months We are seeking a senior Jira Technical ... Experience mentoring administrators and leading platform standards. * Experience with Zendesk-to ...

ClearStar

Customer Success Advocate

The Client Service Advocate documents all activity in Zendesk, supports system testing and quality ... remote-first environment. * ClearStar Background Screening * Our culture and values Key ...

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Remote Zendesk Administrator information

What is a remote Zendesk administrator?

A Remote Zendesk Administrator is a professional responsible for managing and configuring the Zendesk customer service platform from a remote location. Their duties include setting up user roles, customizing workflows, integrating third-party tools, and ensuring the support system operates efficiently. They also provide technical support to agents, maintain data security, and analyze system performance to improve customer service processes. Remote Zendesk Administrators play a crucial role in optimizing support operations without being physically present in the office.

How does a remote Zendesk administrator typically collaborate with support teams to optimize workflows?

As a Remote Zendesk Administrator, you'll work closely with support teams to understand their processes, gather feedback, and identify areas for improvement within the Zendesk platform. This often involves regular virtual meetings, creating and updating workflows, and providing training or documentation to team members. Effective collaboration ensures that ticketing processes remain efficient and that the support team can leverage new features or automations, ultimately improving the customer experience. Good communication skills and a proactive approach are essential for remote collaboration in this role.

What are the key skills and qualifications needed to thrive as a remote Zendesk administrator, and why are they important?

To thrive as a Remote Zendesk Administrator, you need expertise in Zendesk platform configuration, ticketing system management, and troubleshooting, usually backed by experience in customer support operations. Familiarity with Zendesk products, APIs, automation tools, and relevant certifications like Zendesk Support Administrator are highly valued. Strong analytical thinking, attention to detail, and clear communication are vital soft skills for optimizing workflows and collaborating with remote teams. These skills ensure efficient helpdesk operations, improve customer satisfaction, and support seamless remote service delivery.

What is the difference between Remote Zendesk Administrator vs Remote Customer Support Specialist?

AspectRemote Zendesk AdministratorRemote Customer Support Specialist
Primary RoleManage and configure Zendesk platform, troubleshoot technical issues, optimize workflowsAssist customers with product inquiries, resolve issues, provide support via chat, email, or phone
Required SkillsZendesk platform knowledge, technical troubleshooting, system configurationCustomer service skills, communication, problem-solving
CertificationsZendesk certifications preferredCustomer service certifications optional
Work EnvironmentRemote, technical support teams, IT or support departmentsRemote, customer service teams, support centers

While both roles often work remotely within customer support environments, the Remote Zendesk Administrator focuses on managing and configuring the Zendesk platform, requiring technical skills and certifications. In contrast, the Remote Customer Support Specialist primarily interacts with customers to resolve issues, emphasizing communication and customer service skills.

More about Remote Zendesk Administrator jobs

What cities are hiring for Remote Zendesk Administrator jobs?

Cities with the most Remote Zendesk Administrator job openings:

What are the most commonly searched types of Zendesk Administrator jobs?

The most popular types of Zendesk Administrator jobs are:

What states have the most Remote Zendesk Administrator jobs?

States with the most job openings for Remote Zendesk Administrator jobs include:

What job categories do people searching Remote Zendesk Administrator jobs look for?

The top searched job categories for Remote Zendesk Administrator jobs are:

Remote Zendesk Administrator jobs near you
Infographic showing various Remote Zendesk Administrator job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 100% Remote job distribution.

Web Administrator

RIVA Solutions Inc.

Reston, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Position: Web Administrator 
Location: Hybrid or Remote 
Terms: Full Time 
Clearance: U.S. Citizenship Preferred; Ability to Obtain Public Trust 
Travel: 0–10% 
 
RESULTS. INNOVATION. VALUES. ACCOUNTABILITY. 
That’s RIVA. 
We’re a mission-driven IT services company and systems integrator supporting digital transformation and modernization for Federal government agencies. Since 2009, we’ve partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don’t just develop solutions—we support efforts that strengthen communities and serve the public good. 
 
RIVA’s culture is built on four core values: Results, Innovation, Values, and Accountability (R.I.V.A.). They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, employees have the opportunity to grow their skills, contribute ideas, and make an impact from day one—all while supporting missions that matter. 
 
Position Overview 
RIVA Solutions is seeking a Web Administrator to support Federal client web operations and digital services. The ideal candidate will manage WebAdmin requests, support content publishing and maintenance activities, coordinate with cross-functional teams, and ensure timely communication and issue resolution for stakeholders. This role supports content operations, ticket management, quality control, accessibility, and operational reporting within a fast-paced Federal web environment. 
 
Core Responsibilities 
  • Monitor the WebAdmin mailbox and public inquiry channels, create tickets, triage requests, assign work to appropriate teams, and track status through resolution. 
  • Maintain responsive communication with Federal client stakeholders and requestors regarding ticket status, timelines, and completed work. 
  • Post, update, archive, and maintain Federal client web content in Drupal/WCMS according to established workflows, metadata standards, and quality control procedures. 
  • Manage FAQ updates, public inquiry trends, and feedback inputs that support content improvements, chatbot content, search tuning, and knowledge base updates. 
  • Support content inventories, broken link reviews, redirects, archiving activities, content validation, and readiness checks for website updates and deployments. 
  • Provide basic functional, browser, mobile, accessibility, and regression testing for content updates and site changes. 
  • Support Voice of Customer survey administration and compile customer feedback reports and service improvement recommendations. 
  • Maintain operational documentation, ticketing procedures, user guides, tutorials, Confluence pages, and knowledge articles. 
  • Coordinate with project leadership, content analysts, UX staff, developers, QA, Federal client IT, and contractors to resolve operational issues and maintain service continuity. 
  • Minimum Qualifications 
  • Experience using Drupal, WordPress, SharePoint, or another WCMS to post, update, format, and maintain web content. 
  • Experience with ticketing systems such as Jira, ServiceNow, Zendesk, or comparable tools, including intake, triage, routing, and status tracking. 
  • Basic understanding of HTML, CSS, web publishing workflows, metadata, redirects, broken link management, and content quality control. 
  • Strong customer service, written communication, organization, follow-up, and prioritization skills. 
  • Familiarity with Section 508/WCAG concepts and basic accessibility checks for web pages and documents. 
  • Ability to collaborate across content, technical, QA, and Government stakeholder groups in a fast-paced web operations environment. 
 
Preferred Qualifications 
  • Experience supporting Federal public-facing websites, Federal client websites, or healthcare/scientific content. 
  • Experience with Jira/Confluence administration, Agile/Kanban boards, Google Analytics, DAP, BrowserStack, WAVE, Axe, Lighthouse, or GovDelivery/Granicus. 
  • Experience writing SOPs, user guides, training materials, FAQs, or knowledge base articles. 
  • Certified Scrum Master (CSM), Google Analytics training, or accessibility training preferred. 
 
Salary 
$85K 
 
RIVA Benefits 
  • Paid Time Off / Sick Leave 
  • Health, Dental, and Vision Coverage 
  • Life Insurance 
  • 401(k) Retirement Plan with Company Match 
  • HSA/FSA Spending Accounts 
  • Long- and Short-Term Disability 
  • Pet Insurance 
  • Wellness Program Initiatives 
  • RIVA Flex (Flexible Hours and Hybrid Support, where applicable) 
  • Additional Workplace Benefits 
 
Equal Opportunity Statement 
RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any protected class. 
 
If you need a reasonable accommodation to search for a job opening or to submit an online application, please email accommodations@rivasolutionsinc.com. Only messages left for this purpose will be returned.