ZipRecruiter

Log In

2

Remote Service Desk Manager Jobs in Decatur, GA (NOW HIRING)

Afni, Inc.

Remote Customer Service Representative

Atlanta, GA · On-site +1

$15.50 - $21/hr

... time management in a home office setting. * Customer service experience: Minimum 1 year in a ... A private workspace with desk/chair where surrounding noise (children, pets, people, electronics ...

Afni, Inc.

Remote Customer Service Representative

Atlanta, GA · Remote

$15.50 - $21/hr

... time management in a home office setting. * Customer service experience: Minimum 1 year in a ... A private workspace with desk/chair where surrounding noise (children, pets, people, electronics ...

Danaher

Pricing Manager - Remote

Atlanta, GA · On-site +1

... desk activities to enable profitable growth and reduce commercial risk. This role serves as a ... Communicating to upper management and internal departments including Sales, Field Service, Customer ...

OVME

Systems Support Lead (Remote)

Atlanta, GA · On-site +1

... services. Our team is composed of creative providers who provide solutions for skin health. We ... Experience managing a help desk ticket queue and prioritizing competing requests in a fast-moving ...

Truist

NEXTHINK Infrastructure Engineer

Atlanta, GA · Remote

$103K - $135K/yr

Develop and maintain remote actions and automation flows to enable proactive remediation ... Partner with Service Desk, EUC, and Infrastructure teams to gather and refine requirements * Act as ...

Solid Rock Recruiting LLC

Remote Tax Manager

Atlanta, GA · On-site +1

$135K - $195K/yr

Firm Details A growing regional CPA firm providing tax, accounting, and advisory services to ... Position Overview Seeking a Remote CPA / Tax Manager to join our team in a generalist capacity.

ForgeFit

Remote Customer Service Specialist

Atlanta, GA · On-site +1

$16.25 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

DA Carter Services

IT Helpdesk Technician

Conyers, GA · Remote

$70K - $85K/yr

This is a remote position. You are an enthusiastic problem solver with a customer-first mindset ... Manage user accounts, permissions, and access controls * Troubleshoot and support desktop, laptop ...

previous pagenext page

Showing results 21-40

All JobsService Desk JobsRemote Service Desk Manager JobsRemote Service Desk Manager Jobs in Decatur, GA

Remote Service Desk Manager information

See Decatur, GA salary details

$35.6K

$92.3K

$153.3K

How much do remote service desk manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for remote service desk manager in Decatur, GA is $92,281.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,300.00 and $109,800.00 per year, depending on experience, location, and employer.

What is a remote service desk manager?

A Remote Service Desk Manager oversees the operations of a service desk team that provides IT support to users, typically working from a remote location. They are responsible for managing staff, ensuring high-quality customer service, and maintaining efficient processes for handling technical issues and requests. This role involves monitoring performance metrics, implementing best practices, and coordinating with other IT departments to resolve complex problems. Remote Service Desk Managers also play a key role in training staff and improving service delivery through technology and workflow enhancements.

What is the difference between Remote Service Desk Manager vs Remote Help Desk Supervisor?

AspectRemote Service Desk ManagerRemote Help Desk Supervisor
ResponsibilitiesOversees service desk operations, manages team performance, implements policiesSupervises help desk staff, handles escalations, ensures customer satisfaction
Required CredentialsITIL certification, relevant IT experience, leadership skillsCustomer service experience, technical knowledge, team management skills
Work EnvironmentRemote or on-site, strategic planning focusPrimarily remote, operational support focus
Industry UsageIT service management, tech companies, large organizationsIT support, customer service departments, SMBs

The Remote Service Desk Manager typically handles strategic oversight and team management, requiring certifications like ITIL, while the Remote Help Desk Supervisor focuses on daily operational support and customer interactions. Both roles are vital in IT support but differ in scope and responsibilities.

What are the main challenges faced by a remote service desk manager, and how can they be addressed?

A Remote Service Desk Manager often faces challenges such as coordinating a dispersed team, maintaining effective communication, and ensuring consistent service quality across different time zones. To address these, it's important to leverage collaboration tools, establish clear protocols, and schedule regular check-ins to keep the team connected and aligned. Additionally, implementing standardized processes and performance metrics helps maintain accountability and ensures a high level of customer support regardless of team members' locations.

What are the key skills and qualifications needed to thrive as a remote service desk manager?

To thrive as a Remote Service Desk Manager, you need expertise in IT service management, troubleshooting, and team leadership, typically supported by a bachelor's degree in IT or related field and several years of relevant experience. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and ITIL certification are commonly required. Strong communication, problem-solving abilities, and the capacity to motivate and coordinate remote teams are crucial soft skills. These competencies ensure efficient service delivery, high client satisfaction, and effective remote team operations in a dynamic IT environment.
What are popular job titles related to Remote Service Desk Manager jobs in Decatur, GA? For Remote Service Desk Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote Service Desk Manager jobs in Decatur, GA look for? The top searched job categories for Remote Service Desk Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Service Desk Manager jobs? Cities near Decatur, GA with the most Remote Service Desk Manager job openings:
Remote Service Desk Manager jobs near you

Remote Customer Service Representative

Afni, Inc.

Atlanta, GA • On-site, Remote

$15.50 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Afni rating

7.1

Company rating: 7.1 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

17th of 71 rated call and contact centers

Job description

Career paths start between $14.50 and $15/hr plus bonus.
Why start building your career at Afni?
We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow.
What do we offer?
A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.
What can you expect from your work at Afni?
This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. You can also expect stability, encouragement, a cooperative environment where you can learn, grow, and advance.
What do we expect from you as part of this team?
You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.
How can you join the Afnimazing team?
You can apply online here!
Key Qualifications
  • Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting.
  • Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting.
  • Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled between Sunday and Saturday, 07:00AM - 01:00AM CST.
  • Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07:00AM - 01:00AM CST.
  • Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.

Afni is currently hiring in the following states. You must live in one of these states:
  • Alabama
  • Georgia
  • North Carolina
  • South Carolina
  • Texas
  • Wisconsin
  • Iowa

What You Need to Thrive in Our Remote Environment:
  • Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
  • 25Mbps Download/10Mbps Upload
  • Ping Rate - Less than 100 ms
  • A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
  • Ability to be on webcam during working hours

What Afni employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply