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Remote Service Desk Manager Jobs in Decatur, GA (NOW HIRING)

Camesi Agency

Remote Sales Manager

Atlanta, GA · Remote

$80K - $120K/yr

Build and maintain client relationships through timely follow-up, education, and ongoing service ... Manage sales activities and maintain accurate client records in the CRM. * Track performance ...

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All JobsService Desk JobsRemote Service Desk Manager JobsRemote Service Desk Manager Jobs in Decatur, GA

Remote Service Desk Manager information

See Decatur, GA salary details

$35.6K

$92.3K

$153.3K

How much do remote service desk manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for remote service desk manager in Decatur, GA is $92,281.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,300.00 and $109,800.00 per year, depending on experience, location, and employer.

What is a remote service desk manager?

A Remote Service Desk Manager oversees the operations of a service desk team that provides IT support to users, typically working from a remote location. They are responsible for managing staff, ensuring high-quality customer service, and maintaining efficient processes for handling technical issues and requests. This role involves monitoring performance metrics, implementing best practices, and coordinating with other IT departments to resolve complex problems. Remote Service Desk Managers also play a key role in training staff and improving service delivery through technology and workflow enhancements.

What is the difference between Remote Service Desk Manager vs Remote Help Desk Supervisor?

AspectRemote Service Desk ManagerRemote Help Desk Supervisor
ResponsibilitiesOversees service desk operations, manages team performance, implements policiesSupervises help desk staff, handles escalations, ensures customer satisfaction
Required CredentialsITIL certification, relevant IT experience, leadership skillsCustomer service experience, technical knowledge, team management skills
Work EnvironmentRemote or on-site, strategic planning focusPrimarily remote, operational support focus
Industry UsageIT service management, tech companies, large organizationsIT support, customer service departments, SMBs

The Remote Service Desk Manager typically handles strategic oversight and team management, requiring certifications like ITIL, while the Remote Help Desk Supervisor focuses on daily operational support and customer interactions. Both roles are vital in IT support but differ in scope and responsibilities.

What are the main challenges faced by a remote service desk manager, and how can they be addressed?

A Remote Service Desk Manager often faces challenges such as coordinating a dispersed team, maintaining effective communication, and ensuring consistent service quality across different time zones. To address these, it's important to leverage collaboration tools, establish clear protocols, and schedule regular check-ins to keep the team connected and aligned. Additionally, implementing standardized processes and performance metrics helps maintain accountability and ensures a high level of customer support regardless of team members' locations.

What are the key skills and qualifications needed to thrive as a remote service desk manager?

To thrive as a Remote Service Desk Manager, you need expertise in IT service management, troubleshooting, and team leadership, typically supported by a bachelor's degree in IT or related field and several years of relevant experience. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and ITIL certification are commonly required. Strong communication, problem-solving abilities, and the capacity to motivate and coordinate remote teams are crucial soft skills. These competencies ensure efficient service delivery, high client satisfaction, and effective remote team operations in a dynamic IT environment.
What are popular job titles related to Remote Service Desk Manager jobs in Decatur, GA? For Remote Service Desk Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote Service Desk Manager jobs in Decatur, GA look for? The top searched job categories for Remote Service Desk Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Service Desk Manager jobs? Cities near Decatur, GA with the most Remote Service Desk Manager job openings:
Remote Service Desk Manager jobs near you

Direct Hire Recruiter (Must have full desk/360 experience)

Openwork

Atlanta, GA • Remote

Full-time

Re-posted 15 days ago

Job description

About Openwork

Openwork is a high-growth, people-first staffing company reimagining what modern hiring can be. Privately owned and proudly independent, we move fast, think big, and give every team member a real seat at the table. With over 50 years of experience, we're combining industry expertise with a fresh, innovative approach — bringing ease, accessibility, and thoughtfulness to every step of the hiring journey.

We've been recognized as one of SIA's Fastest Growing Staffing Companies and a ClearlyRated Best of Staffing® Client and Talent Award winner. As we continue to grow, every new hire plays a critical role in shaping our company and our future.

Why Join Us

Every internal role at Openwork is more than a job — it's an opportunity to help build a progressive, modern staffing company from the inside out. We keep red tape to a minimum and encourage fresh ideas, bold thinking, and collaborative problem-solving. You'll be part of a close-knit, mission-driven team that values curiosity, trust, and results.

What We Offer

  • Competitive base salary with monthly commissions or bonus potential

  • Generous PTO and paid holidays

  • Comprehensive healthcare benefits

  • Dog-friendly offices (yes, really!)

  • A people-first culture built on collaboration, accountability, and shared growth

If you're looking for a place where your ideas matter and your work can make a real impact, we'd love to meet you.

Direct Hire Recruiter (Full Desk/360)

*Please Note: While this role is remote, candidates must live within the Atlanta, Charlotte, Raleigh, Dallas, or Houston metro areas. Applications from candidates outside of these markets cannot be considered.*

At Openwork, we're looking for experienced agency recruiters who know how to build and run a successful full desk. This is not a recruiting coordinator, sourcer, or recruiting-only role. We are seeking proven 360 recruiters with a track record of developing client relationships, generating job orders, recruiting talent, and making placements.

As am Executive/Direct Hire Recruiter, you'll own the entire business cycle from business development and client management to candidate recruitment and placement. You'll have the autonomy to build your market, grow your book of business, and directly impact your earnings and career growth.

To be successful in this role, you must have at least 3-5+ years of experience running a true full desk within a professional staffing environment.

What You'll Do
  • Develop and grow your own book of business through proactive business development activities, networking, referrals, and strategic outreach.
  • Run a full 360 recruiting desk, owning both client acquisition and candidate delivery.
  • Prospect, cold call, conduct client meetings, and uncover hiring opportunities within your market.
  • Build long-term partnerships with hiring managers and decision-makers by understanding their business challenges and providing talent solutions.
  • Skill-market top candidates to generate new business opportunities and create demand.
  • Recruit, interview, assess, and present high-caliber professional talent.
  • Manage the full hiring process, including candidate sourcing, qualification, interview preparation, offer negotiation, and placement.
  • Maintain ongoing relationships with both clients and placed candidates to drive retention, referrals, and repeat business.
  • Consistently achieve recruiting, sales, activity, and revenue goals.
  • Maintain accurate ATS documentation and pipeline management.
Required Qualifications
  • 3-5+ years of experience running a true full desk (360) within a professional staffing or recruiting agency environment.
  • Demonstrated success generating new business and managing client relationships.
  • Proven track record of recruiting and placing professional-level talent.
  • Experience managing the entire recruitment lifecycle from business development through placement.
  • Comfortable making outbound sales calls, conducting client meetings, negotiating fees, and closing business.
  • Strong consultative selling, relationship-building, and communication skills.
  • Ability to work independently while managing multiple searches, clients, and priorities simultaneously.