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CMS Contract/Federal Services System Support and Oversight (FSSSO)
REMOTE
Salesforce Business Analyst joining our team remotely to support the Centers for Medicare & Medicaid Services (CMS) activities. As a Salesforce Business Analyst supporting CMS, you will be trusted to work hand-in-hand with our CMS customer to collect business requirements, write them in the Gherkin method, and create system documentation supporting business and IT activities. In this role, a typical day will include:
What You’ll Need to Succeed
The most important thing for candidates to posses is the ability to convey ideas or requirements in written form, as well as the ability to understand and incorporate written feedback; this is 95% of the role.
Working with the internal technical team to talk about the proposed solution
BAs are NOT the technical people that are proposing the solution
They need to have the technical knowledge to understand how a scrum team and a release process works as well as interpret what the client says
Creating a PowerPoint or document to convey that solution to the customer
Participating and or leading the discussion with the customer
Capturing high quality notes and action items Incorporating this feedback into the next iteration.
The customer review/feedback process will often repeat several times
Once requirements are finalized, creating very clear and concise user stories and reviewing with internal technical team and customer to ensure both parties are clear on what’s proposed
Selected candidate needs to know PRODUCT, PROCESS, and POLICY:
PRODUCT - Our Salesforce product is custom coded, so candidates need to understand Salesforce vernacular and processes.
PROCESS – We operate in relatively industry standard ways, so having a technical background helps you understand our processes – how a scrum team operates, how we go from business need > requirements > user stories > development and beyond. However, we receive a large amount of customer review/feedback on every single presentation, document, and user story.
POLICY – if candidates have a background the no surprises act or healthcare policy it’s preferred, but if they don’t they need to be capable and willing to learn.
Education:
Bachelor’s degree or higher
Possess Valid Salesforce certification, such as Salesforce Business Analyst (preferred), Salesforce Certified Administrator, or Salesforce Experience Cloud Consultant – Salesforce certification will be verified on Trailhead.
Required Experience:
6+ years of experience working with business processes and re-engineering
5+ years of experience capturing requirements and writing using the Gherkin method
3+ years of experience capturing and writing user stories
3+ or more years of business processes and business analysis experience in a system engineering or software application environment
Required Technical Skills:
In depth understanding of Salesforce, including Service Cloud, Experience Cloud (Portals), LWC, Aura, and Tableau CRM
Hands-on experience using JIRA, Confluence, and SharePoint
Experience working in a Scrum and/or SAFe Agile environment
Proficient designing and building reports
Preferred Skills:
Possess a valid SAFe certification, such as SAFe Product Owner or SAFe Agilist.
Experience working with the Centers for Medicare and Medicaid Services (CMS) and/or health insurance/heath care experience
Experience working with data and completing data analysis activities
Experience modeling data requirements, performing data analysis and improving data quality within Salesforce or other relevant Customer Relationship Management (CRM) software application

System One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions.