Quality Assurance Engineer, Manufacturing
Houston, TX · Remote
$68K - $88K/yr
... and Customer RMA's * Manages supplier related NCR/SCAR/CAR activities to ensure timely ... Familiar with Zendesk, Asana, SolidWorks, Tableau #LI-Remote
Quality Assurance Engineer, Manufacturing
Houston, TX · Remote
$68K - $88K/yr
... and Customer RMA's * Manages supplier related NCR/SCAR/CAR activities to ensure timely ... Familiar with Zendesk, Asana, SolidWorks, Tableau #LI-Remote
Customer Operations Manager Hybrid
Austin, TX · On-site +1
$80K - $102K/yr
This role is for preferred hybrid in Raleigh (RTP), North Carolina, possible US Remote and possible ... Serve as a Subject Matter Expert (SME) to provide guidance on logistics processes, RMA flows, and ...
New
Customer Operations Manager Hybrid
Austin, TX · On-site +1
$80K - $102K/yr
This role is for preferred hybrid in Raleigh (RTP), North Carolina, possible US Remote and possible ... Serve as a Subject Matter Expert (SME) to provide guidance on logistics processes, RMA flows, and ...
New
Oracle NetSuite Supply Chain / Manufacturing Consultant - REMOTE
Dallas, TX · On-site +1
$107K - $198K/yr
Configure Order Management including sales orders, order-to-cash flow, item fulfillment, drop shipment, back orders, returns/RMA, and fulfillment exception handling. * Configure Inventory Management ...
Oracle NetSuite Supply Chain / Manufacturing Consultant - REMOTE
Dallas, TX · On-site +1
$107K - $198K/yr
Configure Order Management including sales orders, order-to-cash flow, item fulfillment, drop shipment, back orders, returns/RMA, and fulfillment exception handling. * Configure Inventory Management ...
Remote Rma Manager information
What is the difference between Remote Rma Manager vs Remote Customer Service Manager?
| Aspect | Remote Rma Manager | Remote Customer Service Manager |
|---|---|---|
| Primary Focus | Managing return merchandise authorizations and product returns | Overseeing customer service operations and client satisfaction |
| Required Skills | Product knowledge, return policies, logistics coordination | Communication, conflict resolution, team management |
| Work Environment | Logistics, warehouse, supply chain settings | Call centers, client support teams, service departments |
| Common Certifications | Supply chain or logistics certifications often preferred | Customer service or management certifications beneficial |
The Remote Rma Manager primarily handles product returns and logistics, requiring supply chain knowledge, while the Remote Customer Service Manager focuses on client interactions and service quality. Both roles are remote, involve team management, and are vital in customer-facing industries, but they differ in their core responsibilities and skill sets.
What are common challenges faced by remote RMA managers when coordinating returns and replacements across distributed teams?
Remote RMA Managers often face challenges in ensuring clear communication and timely coordination among cross-functional teams, such as customer service, logistics, and warehouse staff, especially when they are geographically dispersed. Managing multiple return requests simultaneously requires strong organizational skills and the ability to adapt to various time zones and technology platforms. Additionally, maintaining consistent customer satisfaction while handling complex return policies and tracking the status of returned products can be demanding, but leveraging robust RMA software and regular team check-ins can help mitigate these issues.
What is a remote RMA manager?
Remote RMA Managers are professionals who oversee the Return Merchandise Authorization (RMA) process for products, typically working from a remote location. They are responsible for managing product returns, exchanges, and warranty claims, ensuring that processes are efficient and customer concerns are addressed promptly. Their duties often include coordinating with customers, suppliers, and internal teams, maintaining accurate records, and analyzing return trends to improve product quality and service. Remote RMA Managers use various tools and software to perform their job effectively without needing to be onsite.
What skills and qualifications are needed to thrive as a remote RMA manager?
To thrive as a Remote RMA (Return Merchandise Authorization) Manager, you need strong organizational skills, experience in supply chain or logistics, and a solid understanding of RMA processes, often supported by a relevant degree or equivalent experience. Familiarity with ERP systems, CRM platforms like Salesforce, and RMA management software is typically required. Excellent communication, problem-solving, and leadership skills help in managing remote teams and resolving customer issues efficiently. These abilities are crucial for ensuring smooth returns operations, customer satisfaction, and effective coordination across distributed teams.
What are the most commonly searched types of Remote Rma jobs in Texas? The most popular types of Remote Rma jobs in Texas are:
What are popular job titles related to Remote Rma Manager jobs in Texas? For Remote Rma Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Rma Manager jobs in Texas look for? The top searched job categories for Remote Rma Manager jobs in Texas are:
What cities in Texas are hiring for Remote Rma Manager jobs? Cities in Texas with the most Remote Rma Manager job openings:
$68K - $88K/yr
Other
Re-posted 17 days ago
Job description
We are hiring Quality Engineers to support our rapid customer growth. Do you thrive on working on the edge? Do you want to transform an industry? This job is for you if your true strength is the ability to prioritize and communicate effectively to get you through even the most demanding of situations.
As a Quality Assurance Engineer, you will be part of a fast-moving team of engineering professionals who solve quality assurance problems for customized parts. The QA Engineer is responsible for assisting the Senior Director in developing the quality system following corporate policies, goals and objectives and the requirements of AS9100.
Process and Quality Assurance:
- Enhance Supplier Quality Culture by leading or participating in process improvement projects to further develop the quality programs and procedures - Setting our Global Partner Network up for success
- Utilizes appropriate quality tools (lean and Sigma) to help resolve issues related to non-conformances and Customer RMA's
- Manages supplier related NCR/SCAR/CAR activities to ensure timely administration of activities and records
- Ensure compliance with company policies, practices, procedures and work rules to support and maintain an AS9100-compliant Quality Management
- Analyze non-conformance trends to evaluate effectiveness of corrective actions
- Problem solve and follow up on troubled orders to improve supplier quality.
- Apply engineering knowledge on supplier manufacturing to ensure quality hardware meets customer requirements
- Assess the impact of manufactured part rejections; communicate with suppliers to work through problems and resolve case
- Participate in QA and RMA Meetings (Live Reviews)
- Oversee internal production of products from a quality perspective
- Monitor and review quality metrics for publication
- Assist with onsite Customer Audits
- Support Quality Management System requirements
- Aid Quality Control Lab as necessary
Teamwork, Collaboration and Safety:
- Interface with Design Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer quality and satisfaction
- Effectively communicate with all key stakeholders, including suppliers, internal/external customers, and leadership
- Participate and provide input on initiatives to simplify and automate complex processes
- Perform all work in compliance with Xometry's quality and safety systems, policies and procedures
- Work with internal customers to implement quality measures
- Support all Continuous Improvement activities
Qualifications:
- Bachelor of Science Degree in Manufacturing Engineering or a Technical related field is preferred
- Minimum of 4-6 years of experience in engineering, quality role, or equivalent
- Minimum of 4-6 years of experience in supplier-facing role or equivalent
- Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawing requirements
- Capable of performing root cause analysis and identifying solutions to complex problems
- A self-starter who can drive actions to completion
- Strong organizational skills and the ability to work in a dynamic environment
- Able to multitask, meet deadlines and support all supplier quality field activities
- Experience with DFMEA/PFMEA and DFM/DFQ
- Strong manufacturing knowledge
- Able to read and interpret CAD Models & Drawings
- Strong time management/project management capabilities
- Understanding of Six Sigma methodologies
- Knowledge of Process Certification/Process Robustness
- Superior analytic and articulation skills
Preferred Qualifications:
- Six Sigma Black Belt Certification
- ASQ Certification
- Educated in statistics / BIG Data
- Use of GD&T quality lab equipment
- Familiar with Zendesk, Asana, SolidWorks, Tableau
#LI-Remote
About Xometry
Sourced by ZipRecruiter
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
Industry
Software development
Company size
501 - 1,000 Employees
Headquarters location
Gaithersburg, MD, US
Year founded
2013