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Remote Rma Coordinator Jobs (NOW HIRING)

Kandu Health

B2B Account Manager

Van Nuys, CA · On-site +1

$64K - $76K/yr

Manage RMA (Return Merchandise Authorization) workflows, including tracking, resolution, and ... Remote work desk allowance Please note that the salary information is a general guidance only.

Kandu, Inc.

B2B Account Manager

Los Angeles, CA · Remote

$64K - $76K/yr

Manage RMA (Return Merchandise Authorization) workflows, including tracking, resolution, and ... Remote work desk allowance Please note that the salary information is a general guidance only.

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Remote Rma Coordinator information

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$34.5K

$57.4K

$92K

How much do remote rma coordinator jobs pay per year?

As of Jul 15, 2026, the average yearly pay for remote rma coordinator in the United States is $57,365.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $69,500.00 per year, depending on experience, location, and employer.

What is the difference between Remote Rma Coordinator vs Remote Customer Service Representative?

AspectRemote Rma CoordinatorRemote Customer Service Representative
CredentialsExperience in RMA processes, technical knowledge, sometimes certifications in logistics or customer supportCustomer service skills, communication skills, sometimes certifications in customer support or CRM tools
Work EnvironmentPrimarily back-office, technical support, logistics coordinationFront-line customer interaction, call centers, online chat
Industry UsageElectronics, manufacturing, tech companiesRetail, telecom, e-commerce
Search/Comparison IntentUnderstanding RMA process roles, technical supportCustomer support roles, communication skills

The Remote Rma Coordinator and Remote Customer Service Representative roles share some customer support skills but differ mainly in technical knowledge and focus. The Rma Coordinator specializes in managing return merchandise authorizations, often requiring technical or logistics expertise, while the Customer Service Representative handles general customer inquiries across various industries.

What are the key skills and qualifications needed to thrive as a Remote RMA Coordinator, and why are they important?

To thrive as a Remote RMA Coordinator, you need strong organizational skills, attention to detail, and experience in logistics or customer service, often supported by a high school diploma or relevant associate degree. Familiarity with RMA (Return Merchandise Authorization) processing systems, inventory management software, and CRM tools is typically required. Excellent written communication, problem-solving abilities, and the capacity to work independently are crucial soft skills. These competencies ensure efficient processing of returns, high customer satisfaction, and smooth coordination between departments in a remote work setting.

What are Remote RMA Coordinators?

Remote RMA Coordinators are professionals who handle the process of Return Merchandise Authorization (RMA) for a company, but work remotely rather than on-site. Their primary responsibilities include managing customer return requests, processing returns, coordinating with warehouses and vendors, and ensuring that returned items are properly documented and tracked. They often communicate with customers and internal teams via email, phone, or chat to resolve issues efficiently. Strong organizational and communication skills are necessary for this role, as well as familiarity with inventory management or customer service systems.

What are some common challenges faced by Remote RMA Coordinators, and how can they be managed effectively?

Remote RMA Coordinators often juggle multiple return requests, strict deadlines, and communication across different departments and time zones. Managing these challenges requires strong organizational skills, effective use of digital collaboration tools, and proactive communication with customers and internal teams. Staying updated on company return policies and utilizing tracking systems can help ensure timely processing and high customer satisfaction. Regular check-ins with team members and clear documentation also support efficient problem-solving in a remote setting.
More about Remote Rma Coordinator jobs
What cities are hiring for Remote Rma Coordinator jobs? Cities with the most Remote Rma Coordinator job openings:
What are the most commonly searched types of Remote Rma jobs? The most popular types of Remote Rma jobs are:
What states have the most Remote Rma Coordinator jobs? States with the most job openings for Remote Rma Coordinator jobs include:
What job categories do people searching Remote Rma Coordinator jobs look for? The top searched job categories for Remote Rma Coordinator jobs are:
Remote Rma Coordinator jobs near you
Infographic showing various Remote Rma Coordinator job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% Remote job distribution, with an average salary of $57,365 per year, or $27.6 per hour.

B2B Account Manager

Kandu Health

Van Nuys, CA • On-site, Remote

$64K - $76K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 hours ago

Job description

Kandu, Inc. is pioneering an integrated approach to stroke recovery by combining FDA-cleared brain-computer interface technology with personalized telehealth services. Our IpsiHand® device is durable medical equipment that enables chronic stroke survivors to regain upper extremity function with daily home use. Combining this advanced technology with the support of expert clinicians offers a comprehensive path to recovery-helping survivors improve mobility, independence, and quality of life.
We are seeking a detail-oriented and service-driven B2B Account Manager to join our Customer Experience (CX) team. In this role, you will support healthcare providers and internal teams by managing inbound requests, coordinating workflows, and ensuring a seamless experience across the patient journey.
While this role does not serve as the primary account owner, it plays a critical role in responding to provider needs, resolving issues, and supporting pipeline progression across B2B accounts. This position is ideal for someone who thrives in a fast-paced healthcare environment and enjoys balancing operational execution with customer support.
What You'll Do Provider and Patient Support & Experience
  • Act as a key CX contact for inbound provider inquiries, including questions, issue resolution, and support needs
  • Deliver timely and effective facility, patient and physician support, ensuring a high-quality experience
  • Coordinate IpsiHand training sessions with Patient and Clinical partner
  • Ensure providers have access to training materials and resources
  • Partner with account owners and internal teams to ensure continuity and alignment across accounts
Pipeline & Revenue Operations
  • Manage and track the patient pipeline within the B2B funnel, ensuring timely progression from referral through treatment
  • Support VA pipeline management, ensuring accuracy, compliance, and forward momentum
  • Conduct SDR account reviews to identify pipeline gaps, risks, and opportunities
  • Collaborate with SDR teams on repeat prescriber development ("hunting") within existing accounts
Operational Execution
  • Partner with B2B team to coordinate screening events with patients
  • Manage RMA (Return Merchandise Authorization) workflows, including tracking, resolution, and communication
  • Partner with B2B team on delivering EEG screening results for Centers of Excellence (CoEs)
  • Facilitate medical record collection to ensure timely case processing
  • Provide hands-on patient support, guiding patients through onboarding and treatment processes
Data & Reporting
  • Consolidate and prepare data for business reviews, highlighting key insights and performance trends
  • Track KPIs across pipeline stages, provider interactions, and operational workflows
  • Identify inefficiencies and recommend process improvements to enhance CX and operational performance

What You'll Bring
  • Bachelor's degree in Business, Healthcare Administration, or related field (or equivalent experience)
  • 3+ years of experience in customer experience, account support, healthcare operations, or similar roles
  • Experience supporting B2B healthcare or medical device environments
  • Strong organizational skills with the ability to manage multiple workflows simultaneously
  • Excellent communication and problem-solving skills

Preferred Qualifications:
  • Familiarity with medical records, EEG coordination, or clinical workflows
  • Experience with CRM tools (e.g., Salesforce) and pipeline tracking
  • Analytical experience with data consolidation and reporting

What We Offer:
  • Competitive Compensation ($64,000-$76,000 + Stock Options)
  • Insurance (Medical/Dental/Vision)
  • 401(k) with company
  • Unlimited PTO & Holidays
  • Life Insurance, LTD and STD
  • Remote work desk allowance

Please note that the salary information is a general guidance only. Kandu, Inc. considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills and internal parity, as well as location, market and business considerations when extending an offer.
Kandu, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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