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Remote Rma Coordinator Jobs (NOW HIRING)

VB Spine

Team Lead, Field Count

$33/hr

Remote (40-50% Travel Required) Company: VB Spine Looking for a career where your work truly ... Serve as an escalation point for count readiness, execution, sales coordination, data integrity ...

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Remote Rma Coordinator information

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$34.5K

$57.4K

$92K

How much do remote rma coordinator jobs pay per year?

As of Aug 6, 2026, the average yearly pay for remote rma coordinator in the United States is $57,365.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $69,500.00 per year, depending on experience, location, and employer.

What is the difference between Remote Rma Coordinator vs Remote Customer Service Representative?

AspectRemote Rma CoordinatorRemote Customer Service Representative
CredentialsExperience in RMA processes, technical knowledge, sometimes certifications in logistics or customer supportCustomer service skills, communication skills, sometimes certifications in customer support or CRM tools
Work EnvironmentPrimarily back-office, technical support, logistics coordinationFront-line customer interaction, call centers, online chat
Industry UsageElectronics, manufacturing, tech companiesRetail, telecom, e-commerce
Search/Comparison IntentUnderstanding RMA process roles, technical supportCustomer support roles, communication skills

The Remote Rma Coordinator and Remote Customer Service Representative roles share some customer support skills but differ mainly in technical knowledge and focus. The Rma Coordinator specializes in managing return merchandise authorizations, often requiring technical or logistics expertise, while the Customer Service Representative handles general customer inquiries across various industries.

What are the key skills and qualifications needed to thrive as a remote RMA coordinator?

To thrive as a Remote RMA Coordinator, you need strong organizational skills, attention to detail, and experience in logistics or customer service, often supported by a high school diploma or relevant associate degree. Familiarity with RMA (Return Merchandise Authorization) processing systems, inventory management software, and CRM tools is typically required. Excellent written communication, problem-solving abilities, and the capacity to work independently are crucial soft skills. These competencies ensure efficient processing of returns, high customer satisfaction, and smooth coordination between departments in a remote work setting.

What is a remote RMA coordinator?

Remote RMA Coordinators are professionals who handle the process of Return Merchandise Authorization (RMA) for a company, but work remotely rather than on-site. Their primary responsibilities include managing customer return requests, processing returns, coordinating with warehouses and vendors, and ensuring that returned items are properly documented and tracked. They often communicate with customers and internal teams via email, phone, or chat to resolve issues efficiently. Strong organizational and communication skills are necessary for this role, as well as familiarity with inventory management or customer service systems.

What are some common challenges faced by remote RMA coordinators, and how can they be managed effectively?

Remote RMA Coordinators often juggle multiple return requests, strict deadlines, and communication across different departments and time zones. Managing these challenges requires strong organizational skills, effective use of digital collaboration tools, and proactive communication with customers and internal teams. Staying updated on company return policies and utilizing tracking systems can help ensure timely processing and high customer satisfaction. Regular check-ins with team members and clear documentation also support efficient problem-solving in a remote setting.
More about Remote Rma Coordinator jobs
What cities are hiring for Remote Rma Coordinator jobs? Cities with the most Remote Rma Coordinator job openings:
What are the most commonly searched types of Remote Rma jobs? The most popular types of Remote Rma jobs are:
What states have the most Remote Rma Coordinator jobs? States with the most job openings for Remote Rma Coordinator jobs include:
What job categories do people searching Remote Rma Coordinator jobs look for? The top searched job categories for Remote Rma Coordinator jobs are:
Remote Rma Coordinator jobs near you
Infographic showing various Remote Rma Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $57,365 per year, or $27.6 per hour.

Triage Medical Assistant [Full-Time]

Guideway Care

Birmingham, AL • Remote

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 16 days ago

Job description

About Guideway Care*

Guideway Care is The Patient Activation Company™. We don't just "engage" patients; we activate them. By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their "next right action."™


Job Summary:

We are seeking a detail-oriented, tech-savvy, and compassionate Medical Assistant (MA) to join our Remote Triage Team. In this virtual care role, you will be the front line of non-clinical patient support—gathering key information, coordinating communication between patients and providers, and guiding patients toward appropriate next steps in their care journey.


The Remote Triage MA plays a vital role in ensuring timely follow-up and seamless communication in high-volume, multi-specialty settings. Your ability to remain calm, professional, and personable during patient interactions is essential to building trust and delivering excellent service.


Shifts available:

  • Monday - Friday: 10:00 AM - 7:00 PM CST


Essential Functions:

  • Manage inbound and outbound patient communications via phone and secure messaging with professionalism, accuracy, and compassion.
  • Collect patient information including symptoms, demographics, and medication updates, and document these appropriately in the Electronic Medical Record (EMR).
  • Use pre-approved clinical triage protocols and scripts to guide patients through appropriate next steps (e.g., scheduling, provider messaging, or escalation).
  • Assist patients with navigating digital tools (e.g., patient portal), appointment follow-ups, and non-emergent health concerns.
  • Collaborate with LPNs, RNs, and providers by routing messages, submitting refill requests, and supporting documentation needs such as FMLA, ADA, or disability paperwork.
  • Maintain accuracy and compliance with HIPAA regulations and internal documentation standards.
  •  Any other duties nessessary to drive our values, fulfill our mission, and abide by our company values. 


Required Skills/Abilities:

  • Completion of an accredited Medical Assistant program and active Medical Assistant certification (CMA, RMA, NCMA, or equivalent).
  • Minimum of 3–5 years' experience in a healthcare setting such as primary care, ambulatory care, or community health.
  • Prior telehealth, remote triage, or virtual care support experience preferred.
  • Strong communication skills with a calm, professional phone demeanor.
  • Excellent computer proficiency and experience working with EMRs (Epic, Cerner, Greenway, etc.).
  • Proven ability to manage multiple tasks, stay organized, and document interactions accurately and thoroughly.
  • Deep commitment to patient privacy, confidentiality, and empathetic service.


Supervisory Responsibilities: None


Travel Requirements: 0%


Work Authorization:

  • Guideway Care does not offer Immigration or work visa sponsorship


Total Rewards:

The pay rate for this role is $18 per hour and being offered remotely


In addition, team members enjoy …

Benefits package including:

  • Medical Insurance
  • Vision Insurance
  • Dental Insurance 
  • Flexible Spending Account (FSA), 
  • Company paid short- and long-term disability, 
  • Employee Assistance Program, 
  • Life Insurance, 
  • Accident insurance, 
  • and other voluntary benefit programs for employees and their eligible dependents.
  • 401(k) retirement plan with a company match


Essential Duties and Responsibilities

  • Able to work remotely at home in a private HIPAA compliant workspace
  • Able to house company equipment needed to perform job
  • Broadband Internet Access
    • Internet download speed must be at least 24 mbps and upload speed at least 4 mbps
  • Immigration or work visa sponsorship will not be provided 
  •  Physical Demands:
    • Ability to hear in normal range and wear a headset / earpiece
    • Good visual acuity to read computer screens, scripts, forms etc.
    • May sit 100% of the time when taking calls
  • Access to the electronic medical record (EMR) system may require the use of your personal mobile device for authentication purposes.


We applaud qualified applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive.


Guideway Care requires all candidates to successfully complete a background check, drug screening, and identity verification process, including third-party checks and real-time confirmation, prior to employment to ensure a secure and consistent candidate experience.


* Guideway Care is the parent company of Sequence Health. This position is employed by Sequence Health.