Role Overview The Senior Operations Manager leads the endtoend operational lifecycle of remote care software, overseeing Tier 2 application support, change request governance, product operations ...
Role Overview The Senior Operations Manager leads the endtoend operational lifecycle of remote care software, overseeing Tier 2 application support, change request governance, product operations ...
Role Overview The Senior Operations Manager leads the endtoend operational lifecycle of remote care software, overseeing Tier 2 application support, change request governance, product operations ...
Role Overview The Senior Operations Manager leads the endtoend operational lifecycle of remote care software, overseeing Tier 2 application support, change request governance, product operations ...
Manage Performance Metrics: Use operational data to drive clear recommendations for leadership ... Experience with remote assistance, remote support, technical support, command center operations or ...
Manage Performance Metrics: Use operational data to drive clear recommendations for leadership ... Experience with remote assistance, remote support, technical support, command center operations or ...
The Learning & Development Operations Manager ensures learning initiatives are delivered ... Knowledge of learning evaluation models such as ADDIE or Kirkpatrick. #LI-AI1 #LI-Remote Benefits ...
The Learning & Development Operations Manager ensures learning initiatives are delivered ... Knowledge of learning evaluation models such as ADDIE or Kirkpatrick. #LI-AI1 #LI-Remote Benefits ...
The Marketing Operations Manager plays a critical role within the marketing team, focused on ... This position will be primarily remote with occasional travel (approx. 10%) required. Preferred ...
The Marketing Operations Manager plays a critical role within the marketing team, focused on ... This position will be primarily remote with occasional travel (approx. 10%) required. Preferred ...
Senior Product Operations Manager
San Francisco, CA · On-site +1
$149K - $196K/yr
About the role We're looking for a Senior Product Operations Manager who can independently lead a ... remote-first operating model.
Senior Product Operations Manager
San Francisco, CA · On-site +1
$149K - $196K/yr
About the role We're looking for a Senior Product Operations Manager who can independently lead a ... remote-first operating model.
Manager, Claims Operations (Field)
Los Angeles, CA · Remote
$122K - $220K/yr
USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a Manager, Claims Operations ...
Manager, Claims Operations (Field)
Los Angeles, CA · Remote
$122K - $220K/yr
USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a Manager, Claims Operations ...
Fixed Wing Field Operations Manager
Valley Center, CA · On-site +1
$51.73 - $79.87/hr
As a Field Operations Manager, this role ensures the smooth day-to-day functioning of assigned ... If applying for a remote or hybrid role, this includes remote work expectations related to ...
Fixed Wing Field Operations Manager
Valley Center, CA · On-site +1
$51.73 - $79.87/hr
As a Field Operations Manager, this role ensures the smooth day-to-day functioning of assigned ... If applying for a remote or hybrid role, this includes remote work expectations related to ...
Sales Operations Manager
Fresno, CA · On-site +1
$105K - $115K/yr
Job Summary The Sales Operations Manager is responsible for optimizing the systems, processes, and ... Proven ability to work effectively in a remote setting. Preferred Qualifications * Experience with ...
Sales Operations Manager
Fresno, CA · On-site +1
$105K - $115K/yr
Job Summary The Sales Operations Manager is responsible for optimizing the systems, processes, and ... Proven ability to work effectively in a remote setting. Preferred Qualifications * Experience with ...
Sales Operations Manager
Dublin, CA · On-site +1
$105K - $115K/yr
Job Summary The Sales Operations Manager is responsible for optimizing the systems, processes, and ... Proven ability to work effectively in a remote setting. Preferred Qualifications * Experience with ...
Quick apply
Sales Operations Manager
Dublin, CA · On-site +1
$105K - $115K/yr
Job Summary The Sales Operations Manager is responsible for optimizing the systems, processes, and ... Proven ability to work effectively in a remote setting. Preferred Qualifications * Experience with ...
Sales Operations Manager
Fresno, CA · On-site +1
$105K - $115K/yr
Job Summary The Sales Operations Manager is responsible for optimizing the systems, processes, and ... Proven ability to work effectively in a remote setting. Preferred Qualifications * Experience with ...
Quick apply
Sales Operations Manager
Fresno, CA · On-site +1
$105K - $115K/yr
Job Summary The Sales Operations Manager is responsible for optimizing the systems, processes, and ... Proven ability to work effectively in a remote setting. Preferred Qualifications * Experience with ...
Manager, Stock Operations
Los Angeles, CA · On-site +1
... and remote workers. * Partner with internal technology teams to manage and design workflows and ... Become an expert in Netflix's unique approach to offering employee equity and our Stock Operation ...
Manager, Stock Operations
Los Angeles, CA · On-site +1
... and remote workers. * Partner with internal technology teams to manage and design workflows and ... Become an expert in Netflix's unique approach to offering employee equity and our Stock Operation ...
Sales Operations Manager
Bakersfield, CA · On-site +1
$105K - $115K/yr
Job Summary The Sales Operations Manager is responsible for optimizing the systems, processes, and ... Proven ability to work effectively in a remote setting. Preferred Qualifications * Experience with ...
Quick apply
Sales Operations Manager
Bakersfield, CA · On-site +1
$105K - $115K/yr
Job Summary The Sales Operations Manager is responsible for optimizing the systems, processes, and ... Proven ability to work effectively in a remote setting. Preferred Qualifications * Experience with ...
Manager, Claims Operations (Field)
Los Angeles, CA · Remote
$122K - $220K/yr
USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a Manager, Claims Operations ...
Manager, Claims Operations (Field)
Los Angeles, CA · Remote
$122K - $220K/yr
USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a Manager, Claims Operations ...
Manager, Stock Operations
Los Angeles, CA · On-site +1
... and remote workers. Partner with internal technology teams to manage and design workflows and ... Become an expert in Netflix's unique approach to offering employee equity and our Stock Operation ...
Manager, Stock Operations
Los Angeles, CA · On-site +1
... and remote workers. Partner with internal technology teams to manage and design workflows and ... Become an expert in Netflix's unique approach to offering employee equity and our Stock Operation ...
Manager, Stock Operations
Los Gatos, CA · On-site +1
... and remote workers. * Partner with internal technology teams to manage and design workflows and ... Become an expert in Netflix's unique approach to offering employee equity and our Stock Operation ...
Manager, Stock Operations
Los Gatos, CA · On-site +1
... and remote workers. * Partner with internal technology teams to manage and design workflows and ... Become an expert in Netflix's unique approach to offering employee equity and our Stock Operation ...
Manager, Stock Operations
Los Gatos, CA · On-site +1
... and remote workers. Partner with internal technology teams to manage and design workflows and ... Become an expert in Netflix's unique approach to offering employee equity and our Stock Operation ...
Manager, Stock Operations
Los Gatos, CA · On-site +1
... and remote workers. Partner with internal technology teams to manage and design workflows and ... Become an expert in Netflix's unique approach to offering employee equity and our Stock Operation ...
Customer Support Operations Manager - Intercom & Fin AI
Santee, CA · Remote
$30 - $40/hr
... operation. This is a remote position open to candidates located anywhere in the United States. The schedule is a standard 40-hour work week, Monday through Friday, with availability required during ...
Customer Support Operations Manager - Intercom & Fin AI
Santee, CA · Remote
$30 - $40/hr
... operation. This is a remote position open to candidates located anywhere in the United States. The schedule is a standard 40-hour work week, Monday through Friday, with availability required during ...
Customer Support Operations Manager - Intercom & Fin AI
Santee, CA · On-site +1
$30 - $40/hr
... operation. This is a remote position open to candidates located anywhere in the United States. The schedule is a standard 40-hour work week, Monday through Friday, with availability required during ...
Customer Support Operations Manager - Intercom & Fin AI
Santee, CA · On-site +1
$30 - $40/hr
... operation. This is a remote position open to candidates located anywhere in the United States. The schedule is a standard 40-hour work week, Monday through Friday, with availability required during ...
Client Service Administrator In-Person or Remote. Entry to Senior
Exeter, CA · On-site +1
$50K - $110K/yr
... services operations, proven ability to manage multi-custodian workflows, and a track record of ... Broker/Dealer and RIA dual-registration environments * Bulk acquisition or book integration ...
Client Service Administrator In-Person or Remote. Entry to Senior
Exeter, CA · On-site +1
$50K - $110K/yr
... services operations, proven ability to manage multi-custodian workflows, and a track record of ... Broker/Dealer and RIA dual-registration environments * Bulk acquisition or book integration ...
Remote Ria Operation Manager information
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Full-time
Re-posted 20 days ago
Abbott rating
7.8
Based on 138 frontline employees who took The Breakroom Quiz
178th of 539 rated manufacturers
Job description
Role Overview
The Senior Operations Manager leads the endtoend operational lifecycle of remote care software, overseeing Tier 2 application support, change request governance, product operations, release readiness, and hypercare management. This role is accountable for ensuring the reliability, performance, and operational excellence of web and remote care applications while partnering closely with Tier 1 Support, Software Development, SRE, DevOps, Systems Engineering, QA, and other crossfunctional teams. It also includes global coordination with teams in Malaysia and Ireland to drive seamless, unified operational execution.
Key Responsibilities
Tier 2 Operations
- Lead a global Tier 2 support organization responsible for troubleshooting, incident resolution, and service restoration of customer-facing web applications.
- Own escalations from Tier 1 and collaborate with Engineering/Dev teams for root cause analysis and permanent fixes.
- Define and optimize incident response processes, SLAs/OLAs, runbooks, and operational dashboards.
- Drive operational KPIs such as MTTR, incident reduction, availability, and performance.
Change Request & Release Governance
- Manage the intake, prioritization, and approval process for change requests across multiple product lines.
- Partner with Product and Engineering teams to align change requests with product roadmaps and release cycles.
- Operate the Change Advisory Board (CAB) and ensure compliance with internal controls and audit requirements.
- Track changes from request through deployment, ensuring proper testing, documentation, and rollback planning.
Product Operations
- Act as the operational bridge between Product Management and Engineering to ensure seamless release execution and customer experience.
- Establish operational readiness standards (capacity, observability, supportability, documentation).
- Develop and maintain KPIs, service metrics, and user-impact dashboards.
- Drive business continuity planning and operational risk assessments for product portfolios.
Hypercare Management
- Plan and run Hypercare for major releases, migrations, or customer-impacting initiatives.
- Coordinate cross-functional activities with Support, Engineering, QA, and SRE to ensure real-time monitoring, rapid issue triage, and clear communication.
- Create Hypercare playbooks, staffing plans, and reporting mechanisms for leadership visibility.
- Lead daily war rooms and ensure smooth transition back to steady-state operations.
Leadership & Cross-Functional Collaboration
- Lead and mentor a team of operations analysts, Tier 2 engineers, and support specialists.
- Partner closely with Malaysia and Irelandbased teams to support and drive business needs.
- Build strong partnerships with Technical Program Managers, Engineering leaders, PMs, and Customer Support.
- Drive continuous improvement initiatives in automation, monitoring, process efficiency, and customer experience.
- Communicate operational status, risks, and escalations to executive leadership.
Qualifications
- 10+ years of experience in software operations, production support, or technical program management.
- Strong understanding of web application architecture, APIs, distributed systems, and cloud platforms (AWS/Azure/GCP).
- Demonstrated expertise in highseverity incident management and postmortem processes.
- Experience managing Change Request or Release Management processes in an agile environment.
- Excellent analytical skills with proficiency in monitoring/logging tools (e.g., New Relic, Datadog, Splunk, Grafana).
- Proven ability to influence cross-functional teams and communicate with senior leadership.
- Strong organizational, problem-solving, and decision-making abilities.
Preferred Qualifications
- Background in customer-facing product operations.
- Familiarity with ITIL processes, SRE practices, or ISO/SOC compliance.
- Experience managing global teams and 247 operational models.
The base pay for this position is
-In specific locations, the pay range may vary from the range posted.
JOB FAMILY:Product DevelopmentDIVISION:CHR Corporate Human ResourcesLOCATION:United States > Sylmar : 13150 Telfair AvenueADDITIONAL LOCATIONS:WORK SHIFT:StandardTRAVEL:Yes, 5 % of the TimeMEDICAL SURVEILLANCE:NoSIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf