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How much do remote relay service jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for remote relay service in the United States is $23.28, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $25.24 per hour, depending on experience, location, and employer.

What is the difference between Remote Relay Service vs Customer Support Specialist?

AspectRemote Relay ServiceCustomer Support Specialist
Required CredentialsBasic technical knowledge, communication skillsCustomer service training, communication skills
Work EnvironmentRemote, often tech-focusedRemote or on-site, service-oriented
Industry UsageTelecommunications, tech supportRetail, tech, service industries

Remote Relay Service and Customer Support Specialist roles both require strong communication skills and often involve remote work. However, Remote Relay Service focuses on facilitating communication for individuals with hearing or speech impairments, while Customer Support Specialists handle general customer inquiries and issues across various industries. Understanding these differences helps job seekers find roles aligned with their skills and interests.

More about Remote Relay Service jobs
What cities are hiring for Remote Relay Service jobs? Cities with the most Remote Relay Service job openings:
What are the most commonly searched types of Relay Service jobs? The most popular types of Relay Service jobs are:
What states have the most Remote Relay Service jobs? States with the most job openings for Remote Relay Service jobs include:
What job categories do people searching Remote Relay Service jobs look for? The top searched job categories for Remote Relay Service jobs are:
Remote Relay Service jobs near you
Infographic showing various Remote Relay Service job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $48,425 per year, or $23.3 per hour.
Residential Account Manager - Peoria, IL

Residential Account Manager - Peoria, IL

Purple Communications Inc

Austin, TX • Remote

Full-time

Posted 15 days ago

Job description


Account Manager

An Account Manager is a sales professional who performs a variety of duties aimed at managing client relationships and bringing new clients within a specific sales territory. They will install, educate and train their assigned customers on the features and benefits of our products to place VRS and P2P calls. Our Account Managers are the face of the Company in their local community, prospecting for new sales and providing ongoing account management to support customers.

Responsibilities:

  • When onsite, evaluate the customer’s communications needs and propose the appropriate solution to satisfy those needs.
  • Install video products, routers, switches, TVs and cables necessary to connect the customer to the Internet and the Company’s video relay service.
  • Deliver onsite and in-depth customer training on video relay services, the feature functionality of Purple products and services, and explain the benefits of those features based on the customer’s individual needs.
  • Develop and maintain positive relationships with the customers assigned to them by the Company in their sales territory.
  • Maintain the appropriate mix of written correspondence, telephone contacts, online demonstrations and onsite visits with existing customers in order to stimulate interest in the Company’s products and services. Proactively manage sales opportunities through the sales process to close.
  • Provide onsite and remote support to assigned customers following the initial installation of products and services.
  • Develop a Network in the local deaf community by soliciting referrals for products from assigned customers, submitting the leads for qualification, installing products and services at qualified customers, connecting them with other customers in the assigned base and adding those customers to their account base.
  • Maintain appropriate account and territory records using Salesforce.com and other tools provided by the Company.

Qualifications:

  • Fluency in American Sign Language (ASL) and in-depth knowledge of the Deaf Culture is required;
  • Strong technical skills, along with an understanding of the Internet, firewalls, routers, modems, switches, and hubs. Prior installation experience is desirable;
  • Excellent communication skills;
  • Must live within commuting distance of a Purple office location or be able to work from a local home office equipped with high-speed Internet;
  • Must have a personal automobile and a valid driver's license;
  • Must be able to travel extensively by car in the assigned region and by air on occasion;
  • Prior experience in a sales or customer support role is a definite plus.

Physical Requirements:

Employees may experience the following physical demands for extended periods of time:

  • Sitting, standing and walking (95-100%)
  • Viewing computer monitor, videophone, and pager requiring close vision (40-60%)

Work Environment:

  • Work is performed in a business or home office environment. Travel to company and customer sites, including some that are out of-state will be required.

COMPENSATION

  • A competitive compensation package will be awarded to successful candidates. Components will include a base salary, sales commissions and benefits.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors.