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National Relay Service Jobs (NOW HIRING)

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National Relay Service information

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$35.5K

$76.3K

$126K

How much do national relay service jobs pay per year?

As of Jun 7, 2026, the average yearly pay for national relay service in the United States is $76,274.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $88,000.00 per year, depending on experience, location, and employer.

What is the National Relay Service?

The National Relay Service (NRS) is an Australian government initiative that helps people who are deaf, hard of hearing, or have a speech impairment to communicate with others over the phone. It acts as an intermediary, allowing users to send and receive calls through specially trained relay officers using various communication methods such as text, voice, or video. The service is available 24/7 and is free for users within Australia, making phone calls more accessible and inclusive for everyone.

What is the difference between National Relay Service vs Customer Service Representative?

AspectNational Relay ServiceCustomer Service Representative
Primary RoleFacilitates communication for individuals with hearing or speech impairmentsAssists customers with inquiries, complaints, and product information
Work EnvironmentCall centers, government agencies, remoteOffice settings, call centers, remote
Required SkillsCommunication accessibility, technical knowledge of relay technologyCommunication skills, product knowledge, problem-solving

Both roles involve communication and customer interaction, but the National Relay Service focuses on providing accessible communication for individuals with disabilities, whereas Customer Service Representatives handle general customer inquiries and support. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What are the key skills and qualifications needed to thrive as a National Relay Service (NRS) Officer, and why are they important?

To thrive as a National Relay Service Officer, you generally need strong communication skills, a good understanding of accessibility needs, and familiarity with telecommunication protocols, often supported by experience in customer service or disability services. Proficiency with relay service technologies, specialized software, and telephony systems is essential. Patience, empathy, and attention to detail are vital soft skills that help in delivering effective and respectful support to clients with diverse communication needs. These skills ensure accurate, confidential, and efficient relay of information, enabling equitable access to communication services for people who are deaf, hard of hearing, or have speech difficulties.

What are the main challenges faced by National Relay Service operators, and how can applicants prepare for them?

National Relay Service operators often encounter the challenge of facilitating clear and accurate communication between individuals who are deaf, hard of hearing, or have speech impairments and hearing people. This requires strong attention to detail, patience, and the ability to handle fast-paced conversations. Applicants can prepare by developing excellent listening and typing skills, familiarizing themselves with assistive communication technologies, and practicing empathy in customer service scenarios. Adapting to varied communication styles and maintaining confidentiality are also crucial aspects of the role.
More about National Relay Service jobs
What cities are hiring for National Relay Service jobs? Cities with the most National Relay Service job openings:
What are the most commonly searched types of Relay Service jobs? The most popular types of Relay Service jobs are:
What states have the most National Relay Service jobs? States with the most job openings for National Relay Service jobs include:
What job categories do people searching National Relay Service jobs look for? The top searched job categories for National Relay Service jobs are:
Infographic showing various National Relay Service job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 64% Full Time, 34% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $76,274 per year, or $36.7 per hour.

Director of Central Staff

Florida Courts

Lakeland, FL โ€ข On-site

$122K/yr

Full-time

Medical, Dental, Life

Posted 25 days ago


Job description

POSITION TITLE: Director of Central Staff (Hybrid, requires to be in the Lakeland office two times a week)
SALARY RANGE $122,933 annually. AND BENEFITS: A comprehensive selection of State of Florida employee benefits includes membership in the FloridaRetirement System, optional enrollment in a subsidized health insurance plan, optional enrollment in life, dental, and disability insurance plans, and paid $25,000 term life insurance.
For more information on the benefits available to State of Florida Employees, visit: https://www.mybenefits.myflorida.com/
EXAMPLES OF WORK PERFORMED:
โ€ข Senior management responsibility that includes recruitment and hiring central staff attorneys andassistants; training new central staff employees; evaluating employee work and counseling employeeswhen needed; after consulting with the chief judge and marshal, terminating employees when necessary.
โ€ข Manages central staff cases by distributing workload among attorneys and assistants; after review,assigns emergency writs to designated attorneys; reviews monthly reports on case assignments andattorney workload prepared by the assistants, and addresses problems when necessary.
โ€ข Closely supervises and evaluates the work of new central staff attorneys, including reviewing and editingmemos and directing further research when necessary.
โ€ข Reviews draft opinions prepared by central staff attorneys before distribution to the assigned judge.
โ€ข Works closely with the clerk and deputy clerks to address case procedures and processing, as well asjurisdictional screening.
โ€ข Serves as a member of the court's emergency preparedness committee.
โ€ข Reports to the court on the status of central staff workload.
โ€ข When requested, participates in statewide committees, Inn of Court, and CLEs on court processes andcentral staff workload; prepares relevant materials for such presentations and for judges presenting onsimilar topics.
โ€ข Formulates and implements policies for various procedures affecting central staff, such as the handling ofemergencies, motions, and specific case types assigned to central staff.
โ€ข Prepares and requests orders on a high volume of motions and writs when authority has been granted bythe chief judge.
โ€ข Administratively supervises the central staff attorneys and assistants, including approving leave requestsand time sheets.
EDUCATION: A Juris Doctorate from an accredited law school is required. Requires Good Standing in the Florida Bar.
KNOWLEDGE, SKILLS, AND ABILITIES: Six years experience in the practice of law, subsequent to admission to The Florida Bar, or six years of experience as a staff attorney, including two years in a supervisory or managerial capacity. The ideal candidate must possess exemplary legal skills and management ability. The candidate will demonstrate expertise in developing, implementing, and assessing policies and procedures to support a high-volume workflow. Excellent in-person and written communication skills are essential. The candidate will require proficiency in word processing, information technology, and the ability to learn case management systems. The successful candidate must conduct court business with integrity and confidentiality.
Additional relevant education may substitute for the recommended experience on a year-for-year basis.
Submit a State of Florida application, cover letter, resume, law school and undergraduate transcripts
(copies accepted), a writing sample, and references to:
Cassandra West Ref: Director of Central Staff
6dcahr@flcourts.org
State of Florida applications are available at the Sixth District Court of Appeal website:
https://6dca.flcourts.gov/Marshal-s-Office/Employment-Opportunities
The successful candidate will be subject to a satisfactory background check, including a Level
2 criminal background check, and references check.
We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, sex or gender, religion or creed, national origin, age, marital status, genetic information, disability, or political opinions or affiliations.
We hire only U.S. citizens and lawfully authorized alien workers.
If you need an accommodation to participate in the application or selection process, please call 863-940-6041 at least seven (7) days in advance.
Persons using a TTY or TDD may call the contact person through the FLORIDA RELAY SERVICE: Voice
is 1-800-955-8770, TDD is 1-800-955-8771, NATIONAL RELAY SERVICE is 711.