Remote Public Administration Jobs (NOW HIRING)

Salary: $4,517.00 - $6,075.00 Monthly
Location : Thurston County - Tumwater, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2026-124
Department: Dept. of Revenue
Division: Working Families Tax Credit
Opening Date: 07/08/2026
Closing Date: 7/26/2026 11:59 PM Pacific
Description
The Working Families Tax Credit division is hiring multiple Public Benefits Specialists 3 in Tumwater, WA. This position serves as a point of contact for the Working Families Tax Credit in the Tax Credit Administration Unit. The Tax Credit Administration Unit's main function is reviewing and processing Working Families Tax Credit (WFTC) applications to ensure applicants receive the correct refund amount. While this is not a position in our call center, our team regularly supports the WFTC call center during peak hours. They are also dedicated to educating and providing guidance to applicants regarding the criteria for the benefit.
The hiring manager may start screening applicants as early as July 14, 2026, and make a hiring decision at any time after. It will be to your advantage to submit materials as soon as possible.
Revenueis a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds, including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups, maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for
Visit these links to watch our to find out more about our agency and see what our employees say about why Revenue is a great place to work.
We invite you to review the opportunity details below and forward this message to others you feel may be qualified.
Duties
This position will:

• Provide direct customer service on the phone and/or in person for all customers.
• Determine eligibility for WFTC by processing applications, verifying supporting evidence, and obtaining necessary information from applicants and/or third parties.
• Make final eligibility decisions based on the information obtained.
• Process applications received over the counter, online applications, and applications received by mail.
• Identifies applications that might be inaccurate and need validation through a desk examination.

You may also have the opportunity to participate in continuing education and special projects.
Qualifications
The required qualifications are key competencies that have been successfully demonstrated through experience or education.
To join our team, you must possess the following knowledge, skills, abilities, and competencies:
Continuous Learning & Adaptability
Demonstrated ability to engage in continuous learning and adapt to changing policies, processes, and workload needs within a dynamic work environment, gained through progressive experience participating in training, incorporating feedback, and applying self-awareness of strengths and areas for growth to improve program effectiveness.
Eligibility Determination & Analytical Review
Demonstrated ability to review, analyze, and verify applications, documents, and financial or tax-related information to determine eligibility for public benefits programs, acquired through experience applying laws, rules, and policies to make independent decisions in a regulatory or program-specific setting.
Policy Interpretation & Application
Progressive experience interpreting, applying, and explaining laws, rules, policies, and procedures-such as those governing WFTC or equivalent eligibility programs-gained through work involving case processing, compliance review, or other program administration activities.
Customer Service & Client Support
Demonstrated ability to provide empathetic, accurate, and responsive customer service to individuals from diverse backgrounds, including those with limited English proficiency, by clearly and respectfully explaining complex program requirements, processes, and decisions, obtained through experience supporting clients or customers in environments requiring adaptability and strong customer service orientation.
Collaboration & Professional Interaction
Proven ability to work collaboratively with coworkers, supervisors, management, community partners, and the public to achieve unit goals and exchange information, gained through experience contributing to team operations while maintaining professionalism and tact in all interactions.
Critical Thinking & Independent Judgment
Proven ability to use critical thinking and independent judgment to identify inconsistencies, conduct desk examinations, research background information, and analyze applicant histories to ensure accuracy and compliance with program rules, acquired through work requiring analytical review and problem-solving.
Time Management & Workload Prioritization
Demonstrated ability to manage a high-volume workload by prioritizing tasks, meeting deadlines, and effectively reprioritizing work as priorities change.
The ability to take action to learn and grow:
Curious about themselves and others, take responsibility for knowing their own strengths and weaknesses, and use their learning to make government programs and processes more efficient and effective to serve all in Washington.
The ability to take action to meet the needs of others:
Flexible, adaptable, customer-service focused, and willing and able to empathetically respond to the unique needs of the people they work with and serve.
Uses an equity & inclusive approach:
Actively seeks to understand and appreciate the diverse backgrounds, perspectives, and experiences of colleagues, customers, and communities. Encourages an inclusive culture where everyone feels valued and respected. Uses an equity lens that applies an objective perspective to daily work by considering impacts on the people we serve, particularly marginalized groups by actively identifying and removing inequitable barriers.
Preference may be given to candidates who possess:

• 9 months as Public Benefits Specialist 2
• Ability to interpret public laws and policies and the ability to make independent decisions.
• Ability to communicate effectively with customers and coworkers through available communication methods.
• Experience in customer service, including interacting with individuals with limited English proficiency.
• Ability to work effectively in a fast-paced office to complete multiple assignments while meeting performance standards.

A bachelor's degree in social services, business administration, or a related field AND one year of experience examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims, or a job providing staff support in financial eligibility determination, or in a job analyzing, verifying, and evaluating financial or tax data and information,
OR
An associate's degree AND three years of experience examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims, or a job providing staff support in financial eligibility determination, or in a job analyzing, verifying, and evaluating financial or tax data and information,
Equivalent education/experience: Experience examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims, or a job providing staff support in financial eligibility determination, or in a job analyzing, verifying, and evaluating financial data and information, will substitute year for year, for education experience.
This position offers hybrid/flexible remote work, however the official duty station is Tumwater and the successful candidate must agree to travel to the office as operational needs dictate. Details of teleworking considerations can be addressed during the interview process.
To be considered:

• Complete the online application in detail.
• Attach a current resume.
• Attach a letter of interest explaining your interest in the position and how you meet the qualifications listed.
• Include three or more professional references with current contact information.

To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout (redact) your social security number and date of birth before attachment.
Questions?
Hello, my name is Patrick, and I will be assisting with this announcement. As a 20-year Army veteran, I understand the difficulty in finding an enjoyable career with a work-life balance. At Revenue, we pride ourselves on connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at or give me a call (360) 704-5738.
Supplemental Information
The Human Resource Division may use referrals from this recruitment to help fill future similar vacancies for up to six months.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
These positions are covered by a collective bargaining agreement between the State of Washington and the WPEA.
The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.
Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal