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Remote Patient Care Representative Jobs (NOW HIRING)

Sun River Health

Patient Care Advisor - Remote

$20 - $23.13/hr

Sun River Health is currently seeking a full-time remote Call Center Patient Care Advisor. The Call Center Agent will assist in presenting the "Face/Voice" of Company's services to our current and ...

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How much do remote patient care representative jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for remote patient care representative in the United States is $19.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.19 per hour, depending on experience, location, and employer.

What is a Remote Patient Care Representative?

A Remote Patient Care Representative is a healthcare professional who interacts with patients virtually, often via phone, chat, or video, to provide support, answer questions, schedule appointments, and assist with medical inquiries. They serve as a bridge between patients and healthcare providers, ensuring that patients receive the information and assistance they need without having to visit a medical facility in person. This role requires strong communication skills, empathy, and knowledge of healthcare systems, as well as comfort with using digital tools and confidential patient information. Remote Patient Care Representatives help improve patient experiences and streamline healthcare processes through virtual support.

What is the difference between Remote Patient Care Representative vs Remote Medical Customer Service Representative?

AspectRemote Patient Care RepresentativeRemote Medical Customer Service Representative
CredentialsHigh school diploma or equivalent; healthcare-related certificationsHigh school diploma or equivalent; customer service experience
Work EnvironmentHealthcare facilities, insurance companies, telehealth servicesHealth insurance companies, healthcare providers, telehealth support
Industry UsageHealthcare, insurance, telehealthHealth insurance, healthcare services
Job FocusPatient interaction, care coordination, health educationCustomer support, billing, appointment scheduling

Both roles involve remote work within the healthcare industry, but the Remote Patient Care Representative focuses on patient interaction and care coordination, while the Remote Medical Customer Service Representative primarily handles customer support and administrative tasks. Understanding these differences helps job seekers find the right position based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a Remote Patient Care Representative, and why are they important?

To thrive as a Remote Patient Care Representative, you need a solid understanding of healthcare procedures, strong customer service abilities, and typically a background in healthcare administration or a related field. Familiarity with healthcare software systems such as electronic health records (EHRs), telehealth platforms, and secure communication tools is essential. Exceptional communication, active listening, and problem-solving skills help you build rapport with patients and handle sensitive situations effectively. These skills ensure efficient, compassionate care coordination and a positive patient experience in a remote setting.

What are some common challenges faced by Remote Patient Care Representatives and how can they be managed?

Remote Patient Care Representatives often encounter challenges such as maintaining clear communication with patients over the phone or online, managing a high volume of inquiries, and ensuring patient privacy and data security. To manage these challenges, it’s important to develop strong active listening skills, become proficient with digital health platforms, and follow strict protocols for handling sensitive information. Regular team check-ins and ongoing training can also help representatives stay updated on best practices and maintain a supportive, collaborative work environment.
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Remote Patient Care Representative jobs near you
Patient Care Advisor - Remote

Patient Care Advisor - Remote

Sun River Health

Remote

$20 - $23.13/hr

Full-time

Posted 15 days ago

Sun River Health rating

6.4

Company rating: 6.4 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Job Description
Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. Sun River Health is currently seeking a full-time remote Call Center Patient Care Advisor. The Call Center Agent will assist in presenting the "Face/Voice" of Company's services to our current and potential patient populations. He/she will coordinate scheduling medical, Mental Health and COVID related appointments for all Primary Care sites.
This position is responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner, communicating with a diverse population using well-developed interpersonal skills. This staff member will be responsible for all aspects of answering telephone calls. They will route calls appropriately and manage appointments. Performs job duties in compliance with systems and job specific standards.
ESSENTIAL FUNCTIONS:
  • Answer all incoming external and internal calls.
  • Responsible for scheduling appointments for all clinic sites through the electronic health record.
  • Update patient demographics on the electronic health record as needed.
  • Perform outreach calls to patients who have missed their appointments and other outbound calls as needed for the health center.
  • Assist in some clerical aspects and support duties, which may include, but not be limited to, taking messages, and word processing
  • Assist with peer training for the development and support of new Call Center personnel to ensure their knowledge of the Company's appointment availability, lines of business, services provided and other significant information delivered to patients.
  • Conduct calls according established to policy and procedure governing quality benchmarks; assist in CQI activities as needed
  • Act as a successful team member by being receptive to feedback and coaching
  • Follow all standard operating procedures and display reliability and have willingness to develop and consistently improve.
  • Provide coverage for other departments, i.e., front desk, as directed by manager
  • Performed other duties as needed.

Must be able to work the following schedules Monday-Saturday
8AM - 4PM, 9:30AM - 5:30PM, 10AM-6PM and flexible to work Saturdays
The above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of the job. It is not to be construed as an exhaustive statement of all the job functions.
EDUCATION/EXPERIENCE:
  • A minimum of two (2) years experience in a service-related function. Previous call center and /or healthcare customer service type position, previous team leader or supervisory experiences are a plus. High School diploma or equivalency required. Associate Degree preferred
  • Excellent communication and interpersonal skills; including but not limited to over-the-phone speaking voice and clarity.
  • Ability to utilize various computer systems, including but not limited to Microsoft Word, Excel and PowerPoint and company scheduling and intra-net systems; able to pass company minimum keyboarding tests.
  • Demonstrated organizational skills, timeliness is managing tasks and ability to analyze and forecast team needs based on volume trends identified.
  • Demonstrated ability to establish and maintain excellent customer and employee relations.
  • Demonstrated ability to motivate others and be a team player/leader.
  • Bi-lingual communication (verbal / written), preferred.

Sun River Health is a network of over 40 Federally Qualified Health Centers (FQHCs) providing primary, dental, pediatric, OB-GYN, and behavioral health care to over 245,000 patients annually. With a dedicated staff of 2,000 doctors, nurses, and health care professionals, we pride ourselves on delivering high-quality, affordable care to those who need it most. Sun River Health started in 1975 when four African American mothers spearheaded efforts to open our first health center in Peekskill, New York to deliver accessible, high-quality, affordable services to patients in need no matter their race, religion, income, or insurance status. Today, after 45 years of service, Sun River Health is still delivering on that promise to communities across the Hudson Valley, New York City, and Long Island.
Job Type: Full time
Salary: $20.00 - 23.13 per hour
Responsibilities
Relation to Mission
The mission of Sun River Health is to increase access to comprehensive primary and preventive health care and to improve the health status of our community, especially for the underserved and vulnerable.
Equal Employment Opportunity
Sun River Health provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function.
Americans with Disabilities Act
Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
Job Responsibilities
The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. Sun River Health may change the specific job duties with or without prior notice based on the needs of the organization.

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