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Remote Patient Care Representative Jobs (NOW HIRING)

achn

Patient Care Contact Center Representative

Chicago, IL · On-site +1

$17.50 - $21.75/hr

Schedule patient appointments using the Epic EMR system * Verify patient insurance/benefits, as ... If remote/hybrid; requires suitable and secure working environment, acceptable internet speeds ...

Getaway Travel Agency

Remote Travel Care Representative

$16.50 - $22.25/hr

Remote Travel Care Representative Los Angeles, California, United States Customer Representative About the Role As a Travel Care Representative, you will be an essential part of our team, guiding ...

Getaway Travel Agency

Remote Travel Care Representative

$16.50 - $22.25/hr

About the job Remote Travel Care Representative About the Role As a Travel Care Representative , you will be an essential part of our team, guiding clients through every stage of their journey-from ...

Getaway Travel Agency

Remote Travel Care Representative

$16.50 - $22.25/hr

About the job Remote Travel Care Representative About the Role As a Travel Care Representative , you will be an essential part of our team, guiding clients through every stage of their journey-from ...

divvyDOSE

Patient Support Center Representative

$17.50 - $21.50/hr

Remote Position This position is remote in Eastern, Central, and Mountain Time Zones. You will have ... Optum is a global organization that delivers care, aided by technology to help millions of people ...

divvyDOSE

Patient Support Center Representative

$17.50 - $21.50/hr

Remote Position This position is remote in Eastern, Central, and Mountain Time Zones. You will have ... Optum is a global organization that delivers care, aided by technology to help millions of people ...

UMR

Patient Support Center Representative

$17.50 - $21.50/hr

Remote Position This position is remote in Eastern, Central, and Mountain Time Zones. You will have ... Optum is a global organization that delivers care, aided by technology to help millions of people ...

UnitedHealthcare

Patient Support Center Representative

$17.50 - $21.50/hr

Remote Position This position is remote in Eastern, Central, and Mountain Time Zones. You will have ... Optum is a global organization that delivers care, aided by technology to help millions of people ...

UnitedHealthcare

Patient Support Center Representative

$17.50 - $21.50/hr

Remote Position This position is remote in Eastern, Central, and Mountain Time Zones. You will have ... Optum is a global organization that delivers care, aided by technology to help millions of people ...

Genoa Telepsychiatry

Patient Support Center Representative

$17.50 - $21.50/hr

Remote Position This position is remote in Eastern, Central, and Mountain Time Zones. You will have ... Optum is a global organization that delivers care, aided by technology to help millions of people ...

UMR

Patient Support Center Representative

$17.50 - $21.50/hr

Remote Position This position is remote in Eastern, Central, and Mountain Time Zones. You will have ... Optum is a global organization that delivers care, aided by technology to help millions of people ...

UMR

Patient Support Center Representative

$17.50 - $21.50/hr

Remote Position This position is remote in Eastern, Central, and Mountain Time Zones. You will have ... Optum is a global organization that delivers care, aided by technology to help millions of people ...

UnitedHealthcare

Patient Support Center Representative

$17.50 - $21.50/hr

Remote Position This position is remote in Eastern, Central, and Mountain Time Zones. You will have ... Optum is a global organization that delivers care, aided by technology to help millions of people ...

Reliant Medical Group

Patient Support Center Representative

$17.50 - $21.50/hr

Remote Position This position is remote in Eastern, Central, and Mountain Time Zones. You will have ... Optum is a global organization that delivers care, aided by technology to help millions of people ...

divvyDOSE

Patient Support Center Representative

$17.50 - $21.50/hr

Remote Position This position is remote in Eastern, Central, and Mountain Time Zones. You will have ... Optum is a global organization that delivers care, aided by technology to help millions of people ...

divvyDOSE

Patient Support Center Representative

$17.50 - $21.50/hr

Remote Position This position is remote in Eastern, Central, and Mountain Time Zones. You will have ... Optum is a global organization that delivers care, aided by technology to help millions of people ...

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Remote Patient Care Representative information

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How much do remote patient care representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote patient care representative in the United States is $19.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.19 per hour, depending on experience, location, and employer.

What is a remote patient care representative?

A Remote Patient Care Representative is a healthcare professional who interacts with patients virtually, often via phone, chat, or video, to provide support, answer questions, schedule appointments, and assist with medical inquiries. They serve as a bridge between patients and healthcare providers, ensuring that patients receive the information and assistance they need without having to visit a medical facility in person. This role requires strong communication skills, empathy, and knowledge of healthcare systems, as well as comfort with using digital tools and confidential patient information. Remote Patient Care Representatives help improve patient experiences and streamline healthcare processes through virtual support.

What is the difference between Remote Patient Care Representative vs Remote Medical Customer Service Representative?

AspectRemote Patient Care RepresentativeRemote Medical Customer Service Representative
CredentialsHigh school diploma or equivalent; healthcare-related certificationsHigh school diploma or equivalent; customer service experience
Work EnvironmentHealthcare facilities, insurance companies, telehealth servicesHealth insurance companies, healthcare providers, telehealth support
Industry UsageHealthcare, insurance, telehealthHealth insurance, healthcare services
Job FocusPatient interaction, care coordination, health educationCustomer support, billing, appointment scheduling

Both roles involve remote work within the healthcare industry, but the Remote Patient Care Representative focuses on patient interaction and care coordination, while the Remote Medical Customer Service Representative primarily handles customer support and administrative tasks. Understanding these differences helps job seekers find the right position based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a remote patient care representative?

To thrive as a Remote Patient Care Representative, you need a solid understanding of healthcare procedures, strong customer service abilities, and typically a background in healthcare administration or a related field. Familiarity with healthcare software systems such as electronic health records (EHRs), telehealth platforms, and secure communication tools is essential. Exceptional communication, active listening, and problem-solving skills help you build rapport with patients and handle sensitive situations effectively. These skills ensure efficient, compassionate care coordination and a positive patient experience in a remote setting.

What are some common challenges faced by remote patient care representatives and how can they be managed?

Remote Patient Care Representatives often encounter challenges such as maintaining clear communication with patients over the phone or online, managing a high volume of inquiries, and ensuring patient privacy and data security. To manage these challenges, it’s important to develop strong active listening skills, become proficient with digital health platforms, and follow strict protocols for handling sensitive information. Regular team check-ins and ongoing training can also help representatives stay updated on best practices and maintain a supportive, collaborative work environment.
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Remote Patient Care Representative jobs near you

Patient Care Contact Center Representative

achn

Chicago, IL • On-site, Remote

$17.50 - $21.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Who We Are

If you want to work for a mission-driven organization that’s impacting community health care both on a local and national level, then Access Community Health Network (ACCESS) may be the perfect place for you. As a nationally recognized leader in community health, we continue to innovate and improve our integrated care model to address the total health and wellness of our patients.  Our dedicated staff are committed to advancing health equity and making a long-term impact on the health outcomes of the more than 150,000 patients that count on ACCESS as their medical home each year. 

 

Position Summary

  • Answer calls in a courteous, professional, efficient, and prompt manner
  • Pre-registering new patients into the Epic EMR system
  • Schedule patient appointments using the Epic EMR system
  • Verify patient insurance/benefits, as appropriate
  • Respond to patient inquiries and complaints
  • Direct patient phone calls to the appropriate destination when beyond scope
  • Complete outbound calls to patients to schedule future appointments
  • Return patient calls/messages and provide additional information as necessary
  • Adhere to all HIPAA and ACCESS policies regarding patient privacy
  • Other duties as assigned

Requirements

 

  • High school diploma or GED
  • Two years’ relevant experience in customer service (health care preferred)
  • Willing to work flexible hours
  • Basic proficiency in computer skills
  • Medical terminology knowledge preferred
  • Bilingual (English and Spanish) preferred

Schedule

  • Training for 4-6 weeks on site at 3450 S Archer Ave, Chicago, IL 60608 from 8:30am to 5pm M-F. 
  • Potential opportunity to work remotely after successfully completing training.
  • Regular shift after training will be 10:30am to 7pm M-F and rotating Saturdays 7:30am to 4pm.

  

Working Conditions/Equipment

 

  • Normal office environment regularly
  • Health Center environment occasionally
  • Local travel between health centers and community events is required; mode of transportation required
  • If personal vehicle is employed, a current driver’s license and proof of insurance is required
  • If remote/hybrid; requires suitable and secure working environment, acceptable internet speeds, adequate childcare provisions

Benefits

  • Tuition reimbursement 
  • Comprehensive healthcare coverage including Medical, Dental, and Vision
  • Generous PTO
  • 403(B) retirement plan and financial resources to help you save and plan for your retirement
  • Life Insurance
  • Opportunity to participate in cross-departmental committees to innovate and transform our care delivery model and our workplace

Apply