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Remote Patient Care Representative Jobs (NOW HIRING)

RPM Healthcare

Patient Enrollment Specialist

Edison, NJ · Remote

$40K/yr

... frontline representative of RPM Healthcare. Your responsibilities include educating patients on the advantages of remote patient monitoring and facilitating a seamless transition for converted ...

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How much do remote patient care representative jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for remote patient care representative in the United States is $19.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.19 per hour, depending on experience, location, and employer.

What is a Remote Patient Care Representative?

A Remote Patient Care Representative is a healthcare professional who interacts with patients virtually, often via phone, chat, or video, to provide support, answer questions, schedule appointments, and assist with medical inquiries. They serve as a bridge between patients and healthcare providers, ensuring that patients receive the information and assistance they need without having to visit a medical facility in person. This role requires strong communication skills, empathy, and knowledge of healthcare systems, as well as comfort with using digital tools and confidential patient information. Remote Patient Care Representatives help improve patient experiences and streamline healthcare processes through virtual support.

What is the difference between Remote Patient Care Representative vs Remote Medical Customer Service Representative?

AspectRemote Patient Care RepresentativeRemote Medical Customer Service Representative
CredentialsHigh school diploma or equivalent; healthcare-related certificationsHigh school diploma or equivalent; customer service experience
Work EnvironmentHealthcare facilities, insurance companies, telehealth servicesHealth insurance companies, healthcare providers, telehealth support
Industry UsageHealthcare, insurance, telehealthHealth insurance, healthcare services
Job FocusPatient interaction, care coordination, health educationCustomer support, billing, appointment scheduling

Both roles involve remote work within the healthcare industry, but the Remote Patient Care Representative focuses on patient interaction and care coordination, while the Remote Medical Customer Service Representative primarily handles customer support and administrative tasks. Understanding these differences helps job seekers find the right position based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a Remote Patient Care Representative, and why are they important?

To thrive as a Remote Patient Care Representative, you need a solid understanding of healthcare procedures, strong customer service abilities, and typically a background in healthcare administration or a related field. Familiarity with healthcare software systems such as electronic health records (EHRs), telehealth platforms, and secure communication tools is essential. Exceptional communication, active listening, and problem-solving skills help you build rapport with patients and handle sensitive situations effectively. These skills ensure efficient, compassionate care coordination and a positive patient experience in a remote setting.

What are some common challenges faced by Remote Patient Care Representatives and how can they be managed?

Remote Patient Care Representatives often encounter challenges such as maintaining clear communication with patients over the phone or online, managing a high volume of inquiries, and ensuring patient privacy and data security. To manage these challenges, it’s important to develop strong active listening skills, become proficient with digital health platforms, and follow strict protocols for handling sensitive information. Regular team check-ins and ongoing training can also help representatives stay updated on best practices and maintain a supportive, collaborative work environment.
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Remote Patient Care Representative jobs near you
Patient Care Coordinator

Patient Care Coordinator

Argus Medical Management

Anaheim, CA • Remote

$18.25 - $24/hr

Full-time

Posted 5 days ago

Job description

About DrKumo

DrKumo is a leader in secure, intelligent digital health solutions for Chronic Care. We are a digital health technology company recently awarded, alongside three other vendors, a $1.032 billion contract with the U.S. Department of Veterans Affairs for Remote Patient Monitoring Home Telehealth (RPM-HT).

Our platform integrates real-time digital health technologies, AI/ML, and disease management protocols to empower patients and support healthcare providers. DrKumo holds URAC Full Accreditation in Telehealth Support Services and complies with military-grade security standards, including FIPS 140-3 and NIST requirements.

Key Responsibilities
  • Provide Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) services to patients using multiple communication channels (phone, email, text) and digital health technologies.
  • Provide patient support via health and lifestyle coaching, assistance navigating the healthcare system and as a liaison with their health care provider.
  • Assist with patient enrollment, including account setup, device logistics, and scheduling initial setup calls.
  • Provide technical support for our medical peripherals, troubleshooting, and ensuring proper functionality.
  • Maintain accurate and up-to-date records of all customer interactions, technical issues, and resolutions.
  • Identify and escalate priority issues per defined protocols to the appropriate stakeholders.
  • Participate in projects (e.g., quality assurance, product feedback) to support company-wide goals.
  • Perform other assigned tasks that contribute to the team's success and the company's overall growth.
Qualifications and Core CompetenciesLocation / Work Arrangement

On-Site: 1360 S. Anaheim Blvd., Ste 100, Anaheim, CA 92805

Required Skills
  • Highly organized with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Strong verbal and written communication skills.
  • Strong analytical and problem-solving skills.
Desired
  • Medical Assistant, Licensed Vocational Nurse (LVN/LPN) or equivalent experience
  • Proficient with computer applications (e.g. Microsoft Office Suite, electronic health records) and the ability to learn new software quickly.
  • Bilingual: {English/Mandarin, English/Korean, English/Vietnamese, English/Spanish, English/French or other languages}.

At DrKumo, we believe that great customer service makes a difference in healthcare. If you love helping people, problem-solving, and working in a team that values you, apply today!

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