Remote Operations Jobs in Santa Rosa, CA (NOW HIRING)

Description

Full-time position: 32-40 hours per week (Monday-Friday). Remote work may be accommodated depending on business needs.

About Us

Point Reyes Farmstead Cheese Company (PRFC) is a family-owned creamery known for its award-winning artisan cheeses-crafted right on the farm where our cows are raised. Our team works hard, collaborates across departments, and takes pride in maintaining the financial, operational, and technological excellence that supports our growing business. If you love great cheese, great people, and meaningful work, you'll feel right at home here.

About the Role

The Operations Analyst is a key member of our Finance and Operations ecosystem. Working under the CFO and alongside the Director of Finance, this role maintains and advances PRFC's ERP and related systems. You'll collaborate with user groups, functional managers, development teams, and project teams to identify enhancements, improve configuration, and strengthen data integrity across the organization.

This position is ideal for someone who thrives in a fast-paced, project-focused environment, enjoys solving complex information challenges, and is passionate about building efficient, reliable systems that support manufacturing operations.

What You'll Do

ERP Management

• Oversee day-to-day management of the ERP system and coordinate with our third-party ERP provider.
• Recommend new features, modules, and configuration improvements.
• Develop and maintain SOPs for business processes.
• Train end users, establish departmental ERP leads, and promote confident, consistent system usage.
• Troubleshoot ERP issues and document best practices.

Reports & Analytics

• Manage sales, inventory, and operational reporting to ensure data accuracy and integrity.
• Support maintenance of ERP software and hardware to ensure seamless integration with operations and IT systems.

IT Coordination

• Liaise PRFC's IT needs and work closely with third-party IT partners.
• Support functional aspects of manufacturing modules, including sales, purchasing, inventory, warehousing, and production.
• Ensure integrity, efficiency, consistency, and timeliness of all data inputs.
• Act as a liaison between PRFC and ERP support consultants to troubleshoot issues.
• Assist with technical development work for ERP customizations.

General Responsibilities

• Work with CFO to identify opportunities to automate repetitive business processes 
• Stay current on emerging AI technologies and recommend practical applications for Point Reyes Farmstead Cheese.  
• Adhere to company policies and industry regulations. 
• Perform other duties as assigned. 

Schedule

Full-time, 32-40 hours/week, Monday-Friday. Remote work may be accommodated depending on business needs. Weekly travel between PRFC locations (Point Reyes Station and Petaluma) is expected.

What We Offer

• A supportive, collaborative, cheese-loving team culture.
• Opportunities to influence and improve core business systems.
• A role with meaningful impact across multiple departments.
• Two weeks' paid vacation
• Seven paid holidays + two floating holidays
• Medical, dental, and vision insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• 401(k) with 4% company match

What We're Looking For

• 3-5 years of experience in operations, systems management, business analytics, or a related field
• ERP experience in a manufacturing environment required.
• Bachelor's degree in business, data science, or related field preferred.
• Knowledge of accounting principles and manufacturing processes.
• Background in business administration, project management, or related field beneficial.
• Knowledge of ERP development tools, coding languages, and business processes a plus.
• Advanced Excel capabilities; data modeling required.
• Proficiency in Windows and Microsoft Office.
• Acute attention to detail and a passion for data.
• Ability to work independently with minimal supervision.
• Strong organizational and time management skills.
• Excellent analytical and problem-solving abilities.
• Exceptional interpersonal,  collaboration, and communication skills.
• Ability to maintain confidentiality and uphold business ethics.
• Comfortable in a deadline-driven, project-focused, fast-paced environment.

Physical Requirements

Ability to talk and hear regularly; occasional work in manufacturing and warehouse environments including refrigerated and freezer areas; ability to lift up to 25 lbs in a typical office environment.

Our Values

We treat each other with respect, work hard together, and celebrate our shared successes. We're proud of what we create-and the people who make it possible.

EEO Statement

The law prohibits discrimination based on race, color, religion, national origin, or sex. It also prohibits retaliation against individuals who report discrimination, file a charge, or participate in an investigation or lawsuit. Employers must reasonably accommodate applicants' and employees' sincerely held religious practices unless doing so would impose an undue hardship on business operations.