The GOTEC Specialist - I is responsible for ensuring service delivery of all MWD Operations, Field ... Responsible for live monitoring of all MWD Jobs (Remote Machines) and providing proactive support
The GOTEC Specialist - I is responsible for ensuring service delivery of all MWD Operations, Field ... Responsible for live monitoring of all MWD Jobs (Remote Machines) and providing proactive support
The GOTEC Specialist - I is responsible for ensuring service delivery of all MWD Operations, Field ... Responsible for live monitoring of all MWD Jobs (Remote Machines) and providing proactive support
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Remote Operations Support Specialist information
See salary details
$31.5K - $38.8K
5% of jobs
$38.8K - $46K
14% of jobs
$51K is the 25th percentile. Wages below this are outliers.
$46K - $53.3K
9% of jobs
The median wage is $58.1K / yr.
$53.3K - $60.6K
34% of jobs
$66.7K is the 75th percentile. Wages above this are outliers.
$60.6K - $67.9K
16% of jobs
$67.9K - $75.1K
11% of jobs
$75.1K - $82.4K
5% of jobs
$82.4K - $89.7K
3% of jobs
$89.7K - $97K
1% of jobs
$97K - $104.2K
2% of jobs
$104.2K - $111.5K
0% of jobs
$31.5K
$63K
$111.5K
How much do remote operations support specialist jobs pay per year?
What are the key skills and qualifications needed to thrive as a Remote Operations Support Specialist, and why are they important?
How does a Remote Operations Support Specialist typically collaborate with other departments while working remotely?
What is the difference between Remote Operations Support Specialist vs Remote Customer Support Specialist?
| Aspect | Remote Operations Support Specialist | Remote Customer Support Specialist |
|---|---|---|
| Credentials | Typically requires technical certifications or experience in operations | Usually requires customer service or communication skills, sometimes certifications in support tools |
| Work Environment | Supports internal operations, troubleshooting technical issues, process management | Handles customer inquiries, resolves product or service issues, provides support |
| Employer & Industry Usage | Used in tech, logistics, and operations-heavy industries | Common in retail, SaaS, and service industries |
| Search & Comparison Intent | People looking for operational or technical support roles | People seeking customer service or client support roles |
The Remote Operations Support Specialist focuses on supporting internal processes and technical troubleshooting within organizations, often requiring technical certifications. In contrast, the Remote Customer Support Specialist primarily interacts with customers to resolve product or service issues, emphasizing communication skills. Both roles are remote but serve different functions within the company ecosystem.
What is a Remote Operations Support Specialist?

Patterson-UTI rating
5.0
Based on 23 frontline employees who took The Breakroom Quiz
70th of 75 rated oil and gas companies
Job description
The GOTEC Specialist - I is responsible for ensuring service delivery of all MWD Operations, Field and Remote, as well as accuracy of all data recorded from Field and Remote Operations. This includes working with MS Directional office and R&M personnel in locating and analyzing critical data needed and assisting Job Coordinators in ensuring Field Personnel are adhering to MS Directional Policies and Best Practices for all aspects of the job.
The successful candidate will set high standards of performance for themselves and others; be professional in written, verbal, and personal actions in any situation; seek new knowledge and experiences; have an analytical mindset that can utilize factual data to develop creative and business-oriented solutions; be self- aware and adjust accordingly to different environments and audiences
This role performs under the direction of the GOTEC Manager.
Detailed Description:
Conducts Remote Operation (execution) of MWD Services
Ensure Service Delivery of all MWD Operations by performing Pre-Run Verification of Configurations, Cross Over Angle, Total Magnetic Correction, Sensor Offsets, Magnetic Spacing, Azimuth Error Prediction, Job Paperwork Completeness, Pre-Run Troubleshooting, and Issue Capture
Ensure Service Delivery through Post Run Analysis to include Battery Health, Shock and Vibration, Sensor Health, Deviation Request, Document collection and Storage, End of Run/Well Reporting and Customer Data Uploads
Maintains documentation and follow-up of all issues within MS Directional R&M Databases.
Maintains Tool History Summaries and Symptom Analysis Data.
Coordinates Well Planning Communication to Field Operations
Conducts Anti-Collision Scans, Avoidance Schemes with Customer Specific Workflows and Applications
Survey Management, Multi-Station Analysis (MSA), Advanced Real-Time Corrections and Post-Run Corrections including Customer Communication
Responsible for live monitoring of all MWD Jobs (Remote Machines) and providing proactive support
Performs all other duties as assigned
Job Requirements:
Proficient computer skills in MS Office Suite including Excel, Word, PowerPoint, and Outlook as well as other business systems as required.
Experience with or directly in MWD Field Operations and/or Remote MWD Operations.
Extremely detail oriented with the ability to work independently as well as part of a cross functional team, prioritizing tasks with many distractions, and managing multiple tasks and projects simultaneously to meet deadlines and improve overall company performance.
Must be self-motivated, with the ability to oversee others and influence decisions, capable of identifying problems and recommending alternative solutions.
Must be a self-starter and able to take initiative, make decisions and drive for results.
Maintain professional demeanor in all situations and with excellent interpersonal and relationship building skills and the ability to work effectively with employees at all levels and third parties.
Strong written and oral communication skills.
Observe all company safety precautions and procedures as they pertain to various environments the position may be exposed to.
Minimum Requirements:
High School Diploma or GED
1+ years MSD MWD Field Experience or 2+ years MWD industry experience
Must be able to work in Houston office on scheduled days
Preferred Qualifications:
Live in or relocate to the Houston, TX area
Knowledgeable in MWD Theory (Pulse and EM)
Technical, Associates, or higher formal education degree(s)
Proficient MWD Systems and Software knowledge (BenchTree, Noralis, Extreme EM, DigiDrill, Innova Well Seeker, EDR Systems, Wits, Witsml, etc.)
MWD/DD Field Operations and/or Remote MWD/DD Operations.
Additional Details:
Work is primarily in a climate controlled/office environment with minimal safety/health hazard potential. You are regularly required to sit, stand, or walk with occasional light lifting, bending and frequent near vision use for reading and use of computer, telephone, and other office equipment.
What Patterson-UTI employees say
Pay
Benefits
Hours and flexibility
Workplace
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About Patterson-UTI
Sourced by ZipRecruiter
Industry
Oil and gas extraction
Company size
5,001 - 10,000 Employees
Headquarters location
Houston, TX, US
Year founded
1978