Operation Support Coordinator Jobs (NOW HIRING)

Come join one of the area's largest employers!
See everything going at LifeStream on our facebook and Instagram page
Schedule is: Full-Time
Salary is $70,000
LifeStream is an equal opportunity employer
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to include the following:
Operational Leadership
• Provide temporary management oversight of residential programs during vacancies, leaves of absence, and other staffing transitions.
• Maintain operational continuity and regulatory compliance within assigned programs.
• Assess program performance and identify opportunities for improvement.
• Assist Residential Coordinators and Assistant Directors in resolving operational challenges.
• Support implementation of agency initiatives, policies, and best practices.
Program Start-Up and Transition Support
• Assist with the development and opening of new residential programs.
• Coordinate pre-opening activities including staffing, training, regulatory readiness, documentation systems, and environmental preparation.
• Ensure new programs meet agency, DDS, licensing, and certification requirements.
• Support transitions of individuals into new residential settings.
Training and Staff Development
• Provide coaching and mentoring to Residential Coordinators, Shift Coordinators, and Direct Support Professionals.
• Facilitate orientation and ongoing training programs.
• Support leadership development among supervisory staff.
• Assist in developing corrective action plans and performance improvement strategies.
• Promote consistency in management practices throughout the residential division.
Staffing and Scheduling Support
• Assist with staffing stabilization efforts across residential programs.
• Support management teams in developing and maintaining effective staffing schedules.
• Monitor staffing patterns and recommend solutions to staffing challenges.
• Assist with recruitment, interviewing, onboarding, and retention initiatives.
• Support efforts to reduce overtime and maintain staffing efficiency.
Quality Assurance and Compliance
• Assist programs in maintaining compliance with DDS, Mass Ability, licensing, certification, and agency standards.
• Conduct program reviews and audits to identify compliance concerns and quality improvement opportunities.
• Assist in preparing programs for Survey and Certification reviews.
• Monitor implementation of corrective action plans.
• Support incident management, investigations, and follow-up activities as assigned.
Communication and Collaboration
• Maintain effective communication with Residential Directors, Coordinators and all ancillary departments.
• Participate in leadership meetings, committees, and special projects.
• Promote a culture of teamwork, accountability, and person-centered service delivery.
On-Call Responsibilities
• Participate in the agency's management on-call rotation.
• Provide guidance and support during emergencies, staffing crises, and critical incidents.
• Respond to urgent operational needs as required.
Other Duties
• Perform additional duties and special projects as assigned by the Residential Director.
• Must obtain and keep current PABC, MAP and other training that support the needs of the program.
Recommended Minimum Qualifications
Education and Experience
• Bachelor's Degree in Human Services, Psychology, Social Work, Healthcare Administration, or related field preferred.
• Minimum of five years of progressive experience in residential human services.
• Minimum of three years of supervisory or management experience.
• Experience with DDS regulations, Survey & Certification requirements, MAP regulations, and person-centered service delivery.
• Demonstrated ability to lead teams, manage change, coach staff, and resolve operational challenges.
Preferred Skills
• Strong organizational and project management abilities.
• Experience opening new residential programs or supporting organizational growth initiatives.
• Ability to independently manage multiple priorities and rapidly changing operational needs
• Excellent written, verbal, interpersonal, and leadership skills.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.