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Remote Operations Support Specialist Jobs in Wisconsin

Sprocket Security

Customer Support Specialist

Madison, WI · On-site +1

$18.25 - $24.50/hr

Madison Office Preferable or Remote within USA Company Mission - Our mission is to help secure as ... Your Mission - As Customer Support Specialist, you are the operational backbone of the customer ...

New

Cayenta

... their operations running smoothly. In this role, you will manage and resolve support tickets ... Collaborate with internal teams (Environment Specialists, R&D, and other analysts) to escalate and ...

Cayenta

... their operations running smoothly. In this role, you will manage and resolve support tickets ... Collaborate with internal teams (Environment Specialists, R&D, and other analysts) to escalate and ...

CCFBank

Deposit Operations Specialist

Eau Claire, WI · On-site +1

This role performs a full range of operational activities that support the accuracy, compliance ... Remote Work Arrangements * Colleague Pricing on Secondary Market Mortgage Loans * Colleague Beyond ...

ForgeFit

Remote Customer Service Specialist

Milwaukee, WI · On-site +1

$16.75 - $22.25/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Madison, WI · On-site +1

$17.25 - $22.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

J. F. Ahern

IT Applications Specialist

Fond Du Lac, WI · On-site +1

... support. We have an exciting opportunity for a IT Applications Specialist located in Fond du Lac ... As you grow in this position, you'll gain a deep understanding of our business operations and ...

CSAA

Job Title Litigation Operations Consultant, Projects & Technology - Remote Requisition Number R7823 ... This role owns moderately complex initiatives, supports department and division priorities, and ...

CSAA

Job Title Litigation Operations Consultant, Projects & Technology - Remote Requisition Number R7823 ... This role owns moderately complex initiatives, supports department and division priorities, and ...

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Remote Operations Support Specialist information

What are the key skills and qualifications needed to thrive as a remote operations support specialist, and why are they important?

To thrive as a Remote Operations Support Specialist, you need strong organizational skills, attention to detail, and experience in administrative or operations support, often backed by a relevant degree or equivalent work experience. Familiarity with remote collaboration tools (such as Slack, Zoom, and project management platforms), CRM systems, and proficiency in Microsoft Office or Google Workspace is typically required. Excellent communication, problem-solving ability, and a proactive attitude are essential soft skills for excelling in this role. These competencies ensure efficient remote support, seamless team collaboration, and the smooth execution of operational tasks across distributed environments.

How does a remote operations support specialist typically collaborate with other departments while working remotely?

As a Remote Operations Support Specialist, you’ll regularly interact with colleagues from departments such as IT, customer service, and management through virtual communication tools like email, video conferencing, and project management platforms. Effective collaboration often involves participating in daily or weekly team meetings, promptly responding to support tickets, and sharing updates on operational issues or process improvements. Strong written and verbal communication skills are essential to ensure seamless coordination and maintain productivity despite the physical distance. Building relationships with team members remotely can be a challenge, but proactive communication and leveraging collaborative technologies can help bridge the gap.

What is the difference between Remote Operations Support Specialist vs Remote Customer Support Specialist?

AspectRemote Operations Support SpecialistRemote Customer Support Specialist
CredentialsTypically requires technical certifications or experience in operationsUsually requires customer service or communication skills, sometimes certifications in support tools
Work EnvironmentSupports internal operations, troubleshooting technical issues, process managementHandles customer inquiries, resolves product or service issues, provides support
Employer & Industry UsageUsed in tech, logistics, and operations-heavy industriesCommon in retail, SaaS, and service industries
Search & Comparison IntentPeople looking for operational or technical support rolesPeople seeking customer service or client support roles

The Remote Operations Support Specialist focuses on supporting internal processes and technical troubleshooting within organizations, often requiring technical certifications. In contrast, the Remote Customer Support Specialist primarily interacts with customers to resolve product or service issues, emphasizing communication skills. Both roles are remote but serve different functions within the company ecosystem.

What is a remote operations support specialist?

A Remote Operations Support Specialist is a professional who provides administrative, technical, and logistical support to organizations from a remote location. Their responsibilities often include coordinating schedules, managing data, troubleshooting technical issues, and ensuring smooth day-to-day operations. They use digital communication tools to collaborate with teams and may serve as a liaison between departments or with external clients. This role is essential for organizations with distributed or virtual teams, ensuring operations run efficiently regardless of physical location.
What are the most commonly searched types of Operations Support Specialist jobs in Wisconsin? The most popular types of Operations Support Specialist jobs in Wisconsin are:
What are popular job titles related to Remote Operations Support Specialist jobs in Wisconsin? For Remote Operations Support Specialist jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Remote Operations Support Specialist jobs in Wisconsin look for? The top searched job categories for Remote Operations Support Specialist jobs in Wisconsin are:
What cities in Wisconsin are hiring for Remote Operations Support Specialist jobs? Cities in Wisconsin with the most Remote Operations Support Specialist job openings:
Remote Operations Support Specialist jobs near you
Infographic showing various Remote Operations Support Specialist job openings in Wisconsin as of August 2026, with employment types broken down into 84% Full Time, 8% Part Time, and 8% Contract. Highlights an 100% Remote job distribution.

Customer Support Specialist

Sprocket Security

Madison, WI • On-site, Remote

$18.25 - $24.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

New

Job description

Location: Madison Office Preferable or Remote within USA

Company Mission - Our mission is to help secure as many companies as possible, by using the best way of doing so, penetration testing. Sprocket Security prioritizes offensive security for enterprises, empowering them to build robust defense strategies based on individual business risk.

How - At Sprocket Security, we've built an expert-driven Continuous Penetration Testing platform that blends cutting-edge automated and manual testing methods.

Your Mission - As Customer Support Specialist, you are the operational backbone of the customer experience. You own customer support end to end and keep the day to day of each account running smoothly so customers get value quickly and easily. You are the reliable, responsive contact customers count on, and a systems-minded teammate who helps our support operation scale. This role also comes with a rare opportunity: to stand up our modern, AI-driven support and engagement workflows from the ground up. It is a great fit for someone who loves tools and process, stays calm under volume, and takes pride in a support experience that feels effortless.

Responsibilities:
  • Customer support: Own frontline customer support end to end, resolving issues quickly or routing them to the right team.
  • Support queue: Keep the support queue healthy with fast response, strong resolution, and clear escalation.
  • Onboarding: Coordinate a smooth onboarding so customers get up and running quickly.
  • Scope accuracy: Help keep each engagement's scope accurate, coordinating with the Service Delivery team as needed.
  • Support systems and automation: Stand up and continuously improve our support and engagement workflows, including AI-driven automation, as we grow.
  • Offboarding: Own a clean, reliable offboarding process from start to finish.
Requirements:

Required:

  • 2+ years in customer support, onboarding or implementation coordination, or a comparable customer operations role at a technical SaaS or security company.
  • Track record owning a support queue and hitting response and resolution targets while staying calm under volume.
  • Experience standing up support and engagement tooling and excited to build AI-driven support workflows here from the ground up.
  • Highly organized and systems-minded with a love of tools, automation, and process improvement.
  • Comfortable with core security and networking concepts or a fast learner eager to build that fluency in an offensive-security environment.
  • Excellent written communication and a customer-first, problem-solving mindset.
  • Strong collaborator who keeps customers and cross-team work moving forward.

Preferred:

  • Experience introducing automation or AI tools such as Claude to scale support and reduce manual work.
  • Familiarity with scoping, estimation, or order-management
  • Exposure to customer success or in-product engagement
  • Functional understanding of core Information/Cybersecurity concepts such as:
    • Confidentiality, integrity, availability, and privacy.
    • Basic risk management principles.
    • Awareness of industry regulations and frameworks such as PCI-DSS, HIPAA, HITRUST, OWASP, Critical Security Controls, and NIST CSF.
  • Basic Network+ level knowledge such as:
    • DNS, domain names, host names and subdomains, IP blocks (CIDR notation), RFC 1918 address spaces, and TCP ports/services.

Benefits:

  • Unlimited PTO for healthy work/life balance.
  • Company contribution to 401k (immediate eligibility, no one should have to wait to start saving).
  • 75% company contribution for health insurance for employees and 50% for dependents.
  • 100% company contribution for dental and vision.
  • Flexible working hours.
  • Support for your career development with paid training, conferences, certifications, etc.

Location - Madison Office Preferable or Remote within USA

Ready to Trailblaze the Cybersecurity Frontier? If you're passionate about cybersecurity and eager to make an impact in the industry, we want you on our team. Apply now at Sprocket Security and join the revolution of safeguarding businesses from cyber threats!

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