Customer Service Associate Representative - Healthcare (Remote)
Location: 100% Remote (EST Hours) Schedule: Monday–Friday, 8:00 AM – 8:00 PM EST (flexible shifts) Pay: Competitive hourly rate
Job Summary: We're hiring Customer Service Representatives to support our Preventive Care program. You'll make 50-80 calls daily to health plan members, educating them on cancer screenings and wellness visits, scheduling appointments, and providing concierge-level support.
What You'll Do:
- Make outbound and receive inbound calls to/from members and physician offices
- Educate members on preventive care: mammograms, cervical cancer screenings, colonoscopies, annual wellness visits
- Schedule appointments and confirm procedures were completed
- Research cases, coordinate with providers, and track metrics
- Use multiple systems simultaneously while maintaining accuracy
- Handle sensitive health information with empathy and professionalism
Requirements:
- High school diploma or equivalent
- 1+ years call center experience (outbound/dialer experience preferred)
- Strong phone and computer skills
- Typing speed: 30+ WPM
- Microsoft Excel, Outlook, and web conferencing tools
- Available to work any shift between 8 AM–8 PM EST, Monday–Friday
- Hard-wired internet (minimum 5 Mbps upload / 10 Mbps download) — WiFi only does not qualify
- Comfortable making high-volume calls and multitasking across multiple screens
Preferred:
- Healthcare, insurance, or managed care experience
- Telephonic sales or appointment scheduling background
- Preventive care or wellness program knowledge
Technical Requirements (Non-Negotiable):
- Dedicated workspace with hard-wired internet connection
- Multiple monitors or ability to toggle between systems
- Quiet, professional environment for phone work
Why Join Us?
- 100% remote work
- Make a real impact on members' health and wellness
- Supportive team environment
- Opportunity to build healthcare customer service skills