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Remote Non Typing information

What are the key skills and qualifications needed to thrive as a remote customer service representative?

To thrive as a Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk ticketing systems, and communication platforms like Zoom or Slack is typically required. Exceptional patience, active listening, and time management help professionals excel in a virtual environment. These skills ensure efficient issue resolution, positive customer experiences, and effective teamwork despite the challenges of remote work.

What is a remote non typing job?

Remote non-typing jobs are positions that can be performed from home or any remote location and do not require significant or constant typing. These roles may include jobs such as virtual customer service, online teaching, remote project management, telephonic sales, or consulting. They often focus on communication, analytical skills, or managing tasks through phone, video calls, or specialized software. This is ideal for individuals who may want or need to limit keyboard use due to health reasons or personal preference. Remote non-typing jobs provide flexibility and accessibility for a wide range of workers.

What is the difference between Remote Non Typing vs Remote Data Entry?

AspectRemote Non TypingRemote Data Entry
Required SkillsResearch, communication, basic computer skillsTyping speed, accuracy, data management
Work EnvironmentHome-based, flexible hoursHome-based, often structured hours
Common IndustriesCustomer support, virtual assistanceHealthcare, finance, administrative data input
CertificationsNone typically requiredTyping tests or data management certifications often preferred

Remote Non Typing jobs focus on skills like research and communication, while Remote Data Entry jobs emphasize typing speed and accuracy. Both roles are home-based and popular in various industries, but they require different skill sets and certifications. Understanding these differences helps job seekers find roles that match their strengths and career goals.

What are the tasks and responsibilities of a remote non typing job?

Remote non-typing jobs can encompass a variety of roles that don't primarily focus on data entry or typing, such as virtual customer service, voice-based support, telephonic sales, online tutoring, or remote technical troubleshooting. In these roles, you may spend most of your time interacting with clients or team members via phone or video calls, providing guidance, resolving issues, or delivering information. You’ll need strong communication skills and the ability to collaborate effectively in a virtual environment, often using digital tools to document interactions and track progress. Flexibility and self-motivation are key, as you’ll be managing tasks independently while maintaining regular contact with your team.
What are popular job titles related to Remote Non Typing jobs in California? For Remote Non Typing jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Non Typing jobs in California look for? The top searched job categories for Remote Non Typing jobs in California are:
What cities in California are hiring for Remote Non Typing jobs? Cities in California with the most Remote Non Typing job openings:
Remote Non Typing jobs near you
Infographic showing various Remote Non Typing job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Remote Medicare Call Center Agent

Fortuna BMC

Sacramento, CA • On-site, Remote

$18/hr

Full-time

Medical

Posted 14 days ago

Job description

Join Fortuna as a full-time Medi-Cal Call Center Agent, supporting members in a high-volume inbound phone environment. This position is designed for experienced call center professionals who are comfortable working within structured procedures, navigating multiple computer systems, researching information independently, and meeting closely monitored performance expectations.
Agents will be trained exclusively to handle member calls. This is a phone-based position with no email or chat interaction with members. Candidates must reside within a 50-mile radius of Roseville, California. You will be required to pass a typing assessment scoring a minimum of 30 words per minute and 95% accuracy.
Worksite: Remote; must reside within 50 miles of Sacramento, CA
Work hours: Monday-Friday, 8:00 a.m.-5:00 p.m. or 8:30 a.m. to 5:30 p.m.
Compensation: $18.00 per hour
Training: Starting on September 14th, there will be four weeks of paid, remote training, Monday-Friday, 8:00 a.m.-5:00 p.m.
What We Offer
  • Four weeks of comprehensive paid training
  • Company-provided laptop and required accessories
  • Benefits available after a 90-day waiting period
  • A structured, full-time schedule
  • Ongoing coaching and performance feedback

What You'll Do
  • Complete a four-week remote training program with reliable attendance and active participation.
  • Handle a continuous volume of inbound Medi-Cal member calls.
  • Respond to member questions accurately, professionally, and efficiently.
  • Use an internal Wiki to research policies, procedures, and approved responses while assisting members.
  • Navigate multiple systems and applications while maintaining an active phone conversation.
  • Document every member interaction clearly and accurately.
  • Follow established call procedures, scripts, verification requirements, and escalation protocols.
  • Resolve member concerns whenever possible or escalate issues through the appropriate channels.
  • Protect confidential member information and follow all privacy and security requirements.
  • Consistently meet performance expectations for average handle time, schedule adherence, attendance, call quality, documentation accuracy, and other assigned KPIs.
  • Accept coaching and apply feedback to improve performance.

What You'll Bring
  • At least six months of recent, high-volume inbound call center experience; one year or more is strongly preferred.
  • A minimum of six months of professional healthcare experience is required. Relevant experience may include health insurance, Medi-Cal or Medicaid, medical scheduling, patient or member services, claims, benefits, eligibility, authorizations, provider services, or other healthcare support.
  • Experience working in a performance-driven call center where average handle time, schedule adherence, attendance, and QA scores were regularly measured.
  • Demonstrated employment reliability and the ability to clearly explain the reason for leaving each recent position, including short-term or contract assignments.
  • Strong basic computer skills, including the ability to:
    • Navigate multiple applications simultaneously
    • Switch efficiently between screens and browser tabs
    • Search an internal Wiki or knowledge base
    • Copy and paste information accurately
    • Upload, download, and locate files
    • Use Microsoft Outlook, Teams, and other Microsoft 365 applications
    • Resolve basic connectivity, audio, and application issues
  • Ability to research, interpret, and apply written healthcare policies and procedures while assisting a member.
  • Typing speed of at least 30 WPM with 95% accuracy.
  • Strong verbal communication, active listening, and problem-solving skills.
  • Ability to remain professional and composed during repetitive, complex, or challenging member calls.
  • A record of dependable attendance, punctuality, and schedule adherence.
  • Ability to accept coaching and consistently apply performance feedback.
  • High school diploma or GED.
  • Reliable internet service with a minimum download speed of 50 Mbps.
  • A private, quiet, and distraction-free home workspace appropriate for confidential healthcare member calls..

Important Expectations Before Applying
This position may not be a good fit for individuals seeking email, chat, or non-phone customer service work. Agents will spend the majority of their workday handling inbound member calls in a closely monitored environment.
Attendance during the four-week training program is critical. Continued employment will depend on successfully completing training and consistently meeting expectations for attendance, schedule adherence, call handling time, quality, accuracy, and overall performance.
About Fortuna
Fortuna operates as a staffing agency that sources, screens, and presents qualified candidates for employment opportunities on behalf of our clients.

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