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Remote Nice Iex Jobs (NOW HIRING)

Oscar Health

Program Lead, Workforce Management

Atlanta, GA · Remote

$67K - $89K/yr

This is a remote position, open to candidates who reside in: Atlanta, Georgia. You will be fully ... Extensive experience managing NICE IEX or InContact systems * 1+ years of experience using data and ...

New

Oscar Health

Program Lead, Workforce Management

Dallas, TX · Remote

$67K - $89K/yr

This is a remote position, open to candidates who reside in: Dallas, Texas. You will be fully ... Extensive experience managing NICE IEX or InContact systems * 1+ years of experience using data and ...

New

Chime Financial, Inc

Genesys Platform Program Lead

... NICE IEX, Okta/SCIM, or bot/AI integrations; background in financial services or regulated industries; or experience with Terraform-based Genesys configuration. #LI-MM1 #LI-Remote A little about us ...

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How much do remote nice iex jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote nice iex in the United States is $21.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $22.84 per hour, depending on experience, location, and employer.

What is the difference between Remote Nice Iex vs Remote Customer Support Specialist?

AspectRemote Nice IexRemote Customer Support Specialist
Required CredentialsBasic technical knowledge, customer service skillsCustomer service certification often preferred
Work EnvironmentRemote, tech-focusedRemote, customer-facing
Industry UsageIT, tech companiesRetail, service industries
Common Search IntentTechnical support rolesCustomer service roles

Remote Nice Iex typically involves providing technical support in a remote setting within the tech industry, requiring basic technical skills. In contrast, Remote Customer Support Specialist focuses on customer service in various industries, often emphasizing communication skills. While both roles are remote and customer-oriented, they differ in technical complexity and industry focus.

What are the key skills and qualifications needed to thrive as a Remote NICE IEX Specialist, and why are they important?

To thrive as a Remote NICE IEX Specialist, you need strong analytical skills, experience with workforce management, and a background in call center operations or scheduling, typically supported by relevant education or certifications. Proficiency in NICE IEX Workforce Management software and familiarity with other contact center platforms are essential. Excellent problem-solving, communication, and time management skills help you collaborate remotely and adapt to changing priorities. These abilities ensure efficient staffing, optimized operations, and effective support for remote teams.

What are some common challenges of working as a Remote NICE IEX specialist and how can they be addressed?

Remote NICE IEX specialists often face challenges such as coordinating effectively with geographically dispersed teams, troubleshooting technical issues without on-site support, and staying updated on platform updates. To address these, it's helpful to maintain clear communication channels, participate in regular team meetings, and proactively seek training resources provided by NICE. Building strong relationships with IT support and staying engaged in the user community can also help resolve issues efficiently and foster professional growth.

What are Remote NICE IEX jobs?

Remote NICE IEX jobs refer to positions that involve working with the NICE IEX Workforce Management software remotely. NICE IEX is a popular workforce management tool used primarily in call centers and customer service environments to forecast staffing needs, schedule employees, and manage performance. Professionals in these roles may work as analysts, administrators, or support specialists, ensuring efficient scheduling, reporting, and system optimization from a remote location. These jobs typically require experience with the NICE IEX platform and strong analytical and communication skills.
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What cities are hiring for Remote Nice Iex jobs? Cities with the most Remote Nice Iex job openings:
What are the most commonly searched types of Nice Iex jobs? The most popular types of Nice Iex jobs are:
What states have the most Remote Nice Iex jobs? States with the most job openings for Remote Nice Iex jobs include:
What job categories do people searching Remote Nice Iex jobs look for? The top searched job categories for Remote Nice Iex jobs are:
Remote Nice Iex jobs near you
Infographic showing various Remote Nice Iex job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 20% In-person, and 80% Remote job distribution, with an average salary of $44,724 per year, or $21.5 per hour.
Manager, Workforce Optimization

Manager, Workforce Optimization

Berkshire Hathaway GUARD Insurance Companies

Conshohocken, PA • On-site, Remote

$75K - $120K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Good Things Start Here.
Good things are happening at Berkshire Hathaway GUARD Insurance Companies—an A+ (Superior) rated, nationwide Property & Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, longterm careers.

Good Things You Can Count On.

  • Hybrid schedule: 2 days remote / 3 inoffice
  • Predictable hours (no nights, weekends, or holidays)
  • Competitive pay + generous PTO
  • Medical, dental & vision starting day one
  • 401(k), tuition reimbursement & longevity bonuses

At GUARD, we are currently looking for a strategic and analytical leader to serve as Manager, Workforce Optimization. In this role, you will lead workforce planning, forecasting, scheduling, real-time performance management, process improvement, and business intelligence reporting to optimize service delivery, operational efficiency, and resource utilization.

You will partner closely with Operations, HR, Training, and other cross-functional stakeholders to deliver actionable insights, strengthen decision support, and drive continuous improvement across the organization.

What You’ll Do

Workforce Planning & Forecasting

  • Build short- and long-term staffing forecasts based on call volume, workload, and business needs
  • Use historical data to improve forecast accuracy and staffing levels
  • Partner with Operations leaders to plan for seasonal trends and changing demand

Scheduling & Staffing

  • Create and manage schedules to meet service levels and control staffing costs
  • Adjust staffing throughout the day based on volume, attendance, and performance
  • Ensure schedules follow labor laws and company policies

Real-Time Monitoring

  • Oversee real-time performance, schedule adherence, and service levels
  • Make staffing adjustments during the day (e.g., volume changes, absences, system issues)
  • Provide clear updates and recommendations to Operations leaders

Reporting & Continuous Improvement

  • Track and report on forecast accuracy, staffing levels, and team performance
  • Build and maintain dashboards and reports for leadership
  • Identify inefficiencies and work with teams to improve processes

Team Leadership & Coordination

  • Manage and develop a team focused on workforce planning and reporting
  • Work with HR, Training, and Operations on hiring plans and onboarding
  • Coordinate staffing needs across departments

Required:

  • Bachelor’s degree in Business, Operations Management, Mathematics, or a related field (or equivalent experience).
  • 5+ years of progressive leadership experience in workforce management, operations analytics, process improvement, or business intelligence reporting within a contact center or similarly complex service environment, including at least 2 years in a supervisory or managerial capacity.
  • Experience in an omnichannel contact center environment.
  • Working knowledge of SQL, Power BI, Tableau, or similar business intelligence tools to support reporting strategy, data analysis, and executive visibility.
  • Familiarity with CRM or telephony systems (e.g., RingCentral, NICE, etc.).
  • Knowledge of process improvement methodologies, such as Lean or Six Sigma, and their application to operational efficiency, workflow optimization, and service performance.
  • Strong problem-solving and analytical skills, with the ability to turn data into clear, useful insights
  • Demonstrated experience leveraging workforce management platforms (e.g., NICE IEX, CXOne, Verint, Genesys, Aspect, or equivalent) to support planning, staffing, and operational performance management.
  • Experience reviewing data and explaining key takeaways to support business decisions
  • Clear communication skills and the ability to work well with different teams
  • Advanced skills in Excel and experience using reporting or data tools

Preferred:

  • Experience supporting insurance service operations.

*Applicants must be authorized to work in the U.S. without current or future sponsorship needs*

Salary Range

$75,000-$120,000. In accordance with applicable pay transparency laws, the above range represents a good-faith estimate. Final compensation will be determined based on factors such as experience, credentials, geographic location, and other considerations permitted by law.

This role may be based out of any of our office locations, including:

New York, NY; Parsippany, NJ; Conshohocken, PA; WilkesBarre, PA; Alpharetta, GA; Rosemont, IL; Plano, TX; and Scottsdale, AZ. 

Travel: Up to 10% (typically 1–2 trips per month to the home office or satellite locations)

The successful candidate is expected to work in one of our offices 3 days per week and also be available for travel as required.

Apply