Associate's degree in Business, Information Systems, or related field preferred; equivalent ... Experience with workforce management platforms such as Verint, NICE IEX, or Genesys Cloud WFM
Associate's degree in Business, Information Systems, or related field preferred; equivalent ... Experience with workforce management platforms such as Verint, NICE IEX, or Genesys Cloud WFM
Proficiency with workforce management software (e.g., Calabrio, NICE IEX, Verint, Aspect) * Lean ... We Offer We care about our associates' health and wellbeing and offer a comprehensive benefits ...
Proficiency with workforce management software (e.g., Calabrio, NICE IEX, Verint, Aspect) * Lean ... We Offer We care about our associates' health and wellbeing and offer a comprehensive benefits ...
Manager, Workforce Planning
Anderson, MO · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...
Manager, Workforce Planning
Anderson, MO · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...
Manager, Workforce Planning
Bentonville, AR · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...
Manager, Workforce Planning
Bentonville, AR · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...
Manager, Workforce Planning
Elm Springs, AR · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...
Manager, Workforce Planning
Elm Springs, AR · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...
Bachelors/Associates highly preferred but not a requirement - relevant experience is also accepted ... Preferred knowledge of - SQL, PowerBI, MS Excel, NICE IEX * Experience with reporting, forecasting ...
Bachelors/Associates highly preferred but not a requirement - relevant experience is also accepted ... Preferred knowledge of - SQL, PowerBI, MS Excel, NICE IEX * Experience with reporting, forecasting ...
Manager, Workforce Planning
Bella Vista, AR · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...
Manager, Workforce Planning
Bella Vista, AR · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...
Manager, Workforce Planning
Gravette, AR · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...
Manager, Workforce Planning
Gravette, AR · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...
Manager, Workforce Planning
Decatur, AR · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...
Manager, Workforce Planning
Decatur, AR · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...
Manager, Workforce Planning
Tontitown, AR · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...
Manager, Workforce Planning
Tontitown, AR · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...
Manager, Workforce Planning
Greenland, AR · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...
Manager, Workforce Planning
Greenland, AR · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...
Manager, Workforce Planning
Rogers, AR · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...
Manager, Workforce Planning
Rogers, AR · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...
Manager, Workforce Planning
Fayetteville, AR · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...
Manager, Workforce Planning
Fayetteville, AR · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...
Manager, Workforce Planning
Johnson, AR · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...
Manager, Workforce Planning
Johnson, AR · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...
Manager, Workforce Planning
Centerton, AR · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...
Manager, Workforce Planning
Centerton, AR · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...
Manager, Workforce Planning
Cassville, MO · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...
Manager, Workforce Planning
Cassville, MO · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...
Manager, Workforce Planning
Goshen, AR · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...
Manager, Workforce Planning
Goshen, AR · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...
Manager, Workforce Planning
Farmington, AR · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...
Manager, Workforce Planning
Farmington, AR · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...
Manager, Workforce Planning
Bentonville, AR · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...
Manager, Workforce Planning
Bentonville, AR · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...
Manager, Workforce Planning
Elkins, AR · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...
Manager, Workforce Planning
Elkins, AR · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...
Associate Nice Iex information
See salary details
$13.70 - $16.24
3% of jobs
$16.24 - $18.77
12% of jobs
$20.62 is the 25th percentile. Wages below this are outliers.
$18.77 - $21.31
14% of jobs
$21.31 - $23.84
18% of jobs
The median wage is $24.29 / hr.
$23.84 - $26.38
18% of jobs
$27.98 is the 75th percentile. Wages above this are outliers.
$26.38 - $28.91
16% of jobs
$28.91 - $31.45
7% of jobs
$31.45 - $33.98
4% of jobs
$33.98 - $36.52
2% of jobs
$36.52 - $39.05
3% of jobs
$39.05 - $41.59
2% of jobs
$13
$25
$41
How much do associate nice iex jobs pay per hour?
As of Aug 25, 2026, the average hourly pay for associate nice iex in the United States is $25.96, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $28.61 per hour, depending on experience, location, and employer.
What cities are hiring for Associate Nice Iex jobs?
Cities with the most Associate Nice Iex job openings:
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What states have the most Associate Nice Iex jobs?
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Workforce Management Coordinator
Pittsburgh, PA • On-site
Automated Health Systems, Inc. •
IT Services • 501 - 1,000 employees501 - 1,000 employees
6.0
Based on 42 frontline employees who took The Breakroom Quiz
193rd of 225 rated it services
Paid breaks
Recommended by parents
Respectful managers
Uninterrupted breaks
Full-time
Medical, Dental, Vision, Retirement
Posted 22 days ago
Job description
Automated Health Systems, a dynamic healthcare management company, is seeking a Workforce Management Coordinator to support workforce management operations across multiple healthcare contact center programs. This role is responsible for monitoring real-time agent adherence, managing intraday staffing adjustments, and partnering with operations leadership to maintain service level performance in a fast-paced, high-volume environment.
Benefits
Responsibilities
Qualifications for the position include
Automated Health Systems is an Equal Opportunity Employer.
Benefits
- Health, dental, and vision insurance
- 401(k)
- Employee wellness program
- Training and career growth opportunities
Responsibilities
- Monitor real-time agent adherence, staffing levels, and queue performance across multiple contact center programs
- Track adherence exceptions and communicate real-time staffing recommendations to supervisors and operations leadership
- Process intraday schedule adjustments, including overtime, voluntary time off (VTO), schedule changes, and exception requests
- Monitor service level, average speed of answer (ASA), occupancy, abandonment rate, and other key workforce metrics
- Analyze staffing trends and recommend operational adjustments to maintain service levels
- Produce daily workforce reports and communicate staffing updates throughout each shift
- Maintain accurate workforce management data, schedules, and activity codes
- Collaborate with Workforce Management, Operations, and Technical teams to support staffing strategies and operational performance
- Participate in continuous improvement initiatives and workforce planning activities
Qualifications for the position include
- Associate's degree in Business, Information Systems, or related field preferred; equivalent experience considered
- Minimum of 2 years of real-time adherence or workforce management experience in a contact center environment
- Experience with workforce management platforms such as Verint, NICE IEX, or Genesys Cloud WFM
- Strong understanding of contact center metrics including service level, adherence, occupancy, ASA, and abandonment rate
- Advanced Microsoft Excel and reporting skills
- Ability to remain calm and make sound decisions in a fast-paced operational environment
- Healthcare, Medicaid, or government contact center experience preferred
Automated Health Systems is an Equal Opportunity Employer.
About Automated Health Systems
Sourced by ZipRecruiter
Industry
It services
Company size
501 - 1,000 Employees
Headquarters location
Pittsburgh, PA, US
Year founded
1979
Website
What Automated Health Systems employees say
Pay
Benefits
Hours and flexibility
Workplace
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