ZipRecruiter

Log In

2

Remote Nice Iex Jobs (NOW HIRING)

System One

Workforce Management Analyst I

Baltimore, MD · Remote

$32.80/hr

Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Experience with contact center/WFM tools such as Genesys Cloud, NICE IEX/CXone, or similar * Strong ...

System One

Workforce Management Analyst I

Baltimore, MD · Remote

$32.80/hr

Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Experience with contact center/WFM tools such as Genesys Cloud, NICE IEX/CXone, or similar * Strong ...

CenterWell Primary Care

Senior Workforce Analyst

$87K - $109K/yr

Familiarity with WFM platforms (e.g., Verint, NICE IEX, Genesys, Calabrio) and BI tools (Power BI ... Remote, with occasional travel for team summits and site visits * Schedule: Standard business hours ...

next page

Showing results 1-20

All Jobsremote JobsRemote Nice Iex Jobs

Remote Nice Iex information

See salary details

$17

$21

$23

How much do remote nice iex jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote nice iex in the United States is $21.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $22.84 per hour, depending on experience, location, and employer.

What is a remote NICE IEX?

Remote NICE IEX jobs refer to positions that involve working with the NICE IEX Workforce Management software remotely. NICE IEX is a popular workforce management tool used primarily in call centers and customer service environments to forecast staffing needs, schedule employees, and manage performance. Professionals in these roles may work as analysts, administrators, or support specialists, ensuring efficient scheduling, reporting, and system optimization from a remote location. These jobs typically require experience with the NICE IEX platform and strong analytical and communication skills.

What are the key skills and qualifications needed to thrive as a remote NICE IEX specialist?

To thrive as a Remote NICE IEX Specialist, you need strong analytical skills, experience with workforce management, and a background in call center operations or scheduling, typically supported by relevant education or certifications. Proficiency in NICE IEX Workforce Management software and familiarity with other contact center platforms are essential. Excellent problem-solving, communication, and time management skills help you collaborate remotely and adapt to changing priorities. These abilities ensure efficient staffing, optimized operations, and effective support for remote teams.

What are some common challenges of working as a remote NICE IEX specialist and how can they be addressed?

Remote NICE IEX specialists often face challenges such as coordinating effectively with geographically dispersed teams, troubleshooting technical issues without on-site support, and staying updated on platform updates. To address these, it's helpful to maintain clear communication channels, participate in regular team meetings, and proactively seek training resources provided by NICE. Building strong relationships with IT support and staying engaged in the user community can also help resolve issues efficiently and foster professional growth.

What is the difference between Remote Nice Iex vs Remote Customer Support Specialist?

AspectRemote Nice IexRemote Customer Support Specialist
Required CredentialsBasic technical knowledge, customer service skillsCustomer service certification often preferred
Work EnvironmentRemote, tech-focusedRemote, customer-facing
Industry UsageIT, tech companiesRetail, service industries
Common Search IntentTechnical support rolesCustomer service roles

Remote Nice Iex typically involves providing technical support in a remote setting within the tech industry, requiring basic technical skills. In contrast, Remote Customer Support Specialist focuses on customer service in various industries, often emphasizing communication skills. While both roles are remote and customer-oriented, they differ in technical complexity and industry focus.

More about Remote Nice Iex jobs

What cities are hiring for Remote Nice Iex jobs?

Cities with the most Remote Nice Iex job openings:

What are the most commonly searched types of Nice Iex jobs?

The most popular types of Nice Iex jobs are:

What states have the most Remote Nice Iex jobs?

States with the most job openings for Remote Nice Iex jobs include:

What job categories do people searching Remote Nice Iex jobs look for?

The top searched job categories for Remote Nice Iex jobs are:

Remote Nice Iex jobs near you
Infographic showing various Remote Nice Iex job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 80% Full Time, 9% Part Time, 1% Temporary, and 9% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $44,724 per year, or $21.5 per hour.

Workforce Management Analyst - Remote / Telecommute

CYNET SYSTEMS

Dallas, TX • Remote

$32/hr

Contractor

Re-posted 2 days ago

Job description

Job Overview:

Requirement/Must Have:

  • 1+ years in a Scheduling, Forecasting, or Traffic environment.
  • Bachelor's Degree.
  • In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Responsibilities:

  • Analyzes intraday and historical performance to respond/plan appropriately in order to achieve operational service goals.
  • Identifies call volume trends and averages on an intraday, weekly, monthly, etc. basis.
  • Monitors and responds to queue activity and service levels.
  • Establishes and maintains communications channels regarding events that impact customer experience center performance and workload.
  • Communicates necessary adjustments to staffing based on changing/dynamic forecasts.
  • Collaborates with internal customers (other teams, departments, and customer experience center staff) to identify opportunities for improvement to achieve service goals.

Skills:

  • Strong analytical and problem-solving skills with the ability to identify trends, interpret data, and support operational decision-making.
  • Intermediate to advanced Microsoft Excel proficiency, including pivot tables, lookup functions, formulas, and basic data analysis techniques.
  • Foundational Workforce Management knowledge, including an understanding of contact center metrics such as AHT, ASA, Service Level, Occupancy, and Adherence.
  • Experience with contact center technologies and Workforce Management platforms, including Genesys Cloud, NICE IEX/CXone, or similar systems.
  • Strong communication and organizational skills with the ability to collaborate effectively, manage multiple priorities, and provide timely reporting and operational support.

Qualification And Education:

  • Excellent communication skills both written and verbal.
  • Ability to recognize, analyze, and solve a variety of problems.
  • Ability to analyze, organize, and prioritize work while meeting multiple deadlines.
  • Proficient in Microsoft Office applications.

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.
Cynet Systems logo

About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

View All Cynet Systems Jobs