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Remote Nice Iex Jobs (NOW HIRING)

Adecco

Sr Business Process Analyst

Minneapolis, MN · On-site +1

$31/hr

Adecco is assisting a local client recruiting Sr Business Process Analyst Opportunities in Remote ... Lead administration and support of NICE WFM (IEX) to ensure accurate scheduling, system performance ...

Chime Financial, Inc

Genesys Platform Program Lead

... NICE IEX, Okta/SCIM, or bot/AI integrations; background in financial services or regulated industries; or experience with Terraform-based Genesys configuration. #LI-MM1 #LI-Remote A little about us ...

Helpware

Team Leader (Remote)

Martinsville, VA · Remote

CMS/IEX, NICE, VERINT, etc.). Supervisory and people-management skills. Project management skills. Excellent oral and written English communication skills with professional communication skills both ...

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Remote Nice Iex information

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$17

$21

$23

How much do remote nice iex jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for remote nice iex in the United States is $21.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $22.84 per hour, depending on experience, location, and employer.

What is the difference between Remote Nice Iex vs Remote Customer Support Specialist?

AspectRemote Nice IexRemote Customer Support Specialist
Required CredentialsBasic technical knowledge, customer service skillsCustomer service certification often preferred
Work EnvironmentRemote, tech-focusedRemote, customer-facing
Industry UsageIT, tech companiesRetail, service industries
Common Search IntentTechnical support rolesCustomer service roles

Remote Nice Iex typically involves providing technical support in a remote setting within the tech industry, requiring basic technical skills. In contrast, Remote Customer Support Specialist focuses on customer service in various industries, often emphasizing communication skills. While both roles are remote and customer-oriented, they differ in technical complexity and industry focus.

What are the key skills and qualifications needed to thrive as a Remote NICE IEX Specialist, and why are they important?

To thrive as a Remote NICE IEX Specialist, you need strong analytical skills, experience with workforce management, and a background in call center operations or scheduling, typically supported by relevant education or certifications. Proficiency in NICE IEX Workforce Management software and familiarity with other contact center platforms are essential. Excellent problem-solving, communication, and time management skills help you collaborate remotely and adapt to changing priorities. These abilities ensure efficient staffing, optimized operations, and effective support for remote teams.

What are some common challenges of working as a Remote NICE IEX specialist and how can they be addressed?

Remote NICE IEX specialists often face challenges such as coordinating effectively with geographically dispersed teams, troubleshooting technical issues without on-site support, and staying updated on platform updates. To address these, it's helpful to maintain clear communication channels, participate in regular team meetings, and proactively seek training resources provided by NICE. Building strong relationships with IT support and staying engaged in the user community can also help resolve issues efficiently and foster professional growth.

What are Remote NICE IEX jobs?

Remote NICE IEX jobs refer to positions that involve working with the NICE IEX Workforce Management software remotely. NICE IEX is a popular workforce management tool used primarily in call centers and customer service environments to forecast staffing needs, schedule employees, and manage performance. Professionals in these roles may work as analysts, administrators, or support specialists, ensuring efficient scheduling, reporting, and system optimization from a remote location. These jobs typically require experience with the NICE IEX platform and strong analytical and communication skills.
More about Remote Nice Iex jobs
What cities are hiring for Remote Nice Iex jobs? Cities with the most Remote Nice Iex job openings:
What are the most commonly searched types of Nice Iex jobs? The most popular types of Nice Iex jobs are:
What states have the most Remote Nice Iex jobs? States with the most job openings for Remote Nice Iex jobs include:
What job categories do people searching Remote Nice Iex jobs look for? The top searched job categories for Remote Nice Iex jobs are:
Remote Nice Iex jobs near you
Infographic showing various Remote Nice Iex job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $44,724 per year, or $21.5 per hour.
Sr Business Process Analyst

Sr Business Process Analyst

Adecco

Minneapolis, MN • On-site, Remote

$31/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Adecco is assisting a local client recruiting Sr Business Process Analyst Opportunities in Remote in Minneapolis MN. This is an excellent opportunity to join a winning culture and get your foot in the door with a Company that is directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. If Sr Business Process Analyst sounds like something you would be interested in, and you meet the qualifications listed below, apply now! Responsibilities for Sr Business Process Analyst include but are not limited to:

Responsibilities for Sr Business Process Analyst Include but are not limited to:

Lead administration and support of NICE WFM (IEX) to ensure accurate scheduling, system performance, and strong user experience, potential to move to Intradiem support.

Partner across Workforce Management, operations, and IT to support system configuration, maintenance, and enhancements

Drive process improvements and automation to reduce manual effort and improve efficiency

Manage day-to-day IEX administration (employee setup, skills, queues, schedules, exceptions)

Monitor system performance, troubleshoot issues, and coordinate resolution with internal teams/vendors

Support testing, validation, and implementation of system updates and enhancements

Handle intake requests, incidents, and support tickets through completion with clear communication

Partner with business teams to align system configuration with operational needs

Candidates for Sr Business Process Analyst must meet the following requirements to be considered:

Provide reporting, analysis, and insights to identify trends and improvement opportunities

Promote best practices and drive continuous improvement and automation opportunities

3+ years in Workforce Management or scheduling system administration

Hands-on experience with NICE WFM (IEX) configuration, maintenance, and support

Strong Excel skills (pivot tables, lookups, data analysis)

Experience analyzing data to identify trends and resolve issues

Ability to manage projects or cross-functional work independently

Experience with process improvement, automation, or project management

Tools like Tableau, SQL, SharePoint, or Visio

Experience in healthcare or large-scale operations

Intradiem experience (automation, real-time work management, or integration with WFM tools)

What's in this Sr Business Process Analyst position for you?

Pay: $31.00 /HRS.

Shift: 8:00 AM - 5:00PM (Hybrid)

Weekly paycheck

Dedicated Onboarding Specialist & Sr Business Process Analyst.

Access to Adecco’s Aspire Academy with thousands of free upskilling courses

This Sr Business Process Analyst is being recruited by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Sr Business Process Analyst position and other opportunities with Adecco, apply today!


Pay Details: $28.00 to $30.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.