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Nice Iex Jobs (NOW HIRING)

AceStack LLC

LiveVox NICE Contact Developer

Murphy, TX · On-site

... IEX . • Strong knowledge on Nice Quality Management • LiveVox dialer /Smart Reach hands-on with scripting • Good knowledge on API GW; Elastic Stack (ELK) ; Snowflake integration. • Good ...

Centraprise Corp

NICE Engineer

Pennington, NJ · On-site

Must Have Technical/Functional Skills Genesys Cloud, NICE Call Recording, Nexidia Interaction Analytics, NICE/IEX Workforce Management, APA, Robotic Automation and Symon/KorkytWallboard technology ...

Sonsoft Inc

Network Architecture

New York, NY

$70.75 - $95/hr

... NICE IEX work force management Analytical and Communication skills Planning and Co-ordination skills Experience with project management Experience and desire to work in a management consulting ...

Sonsoft Inc

Avaya Genesys Consultant

New York, NY · On-site

NICE IEX work force management. * Analytical and Communication skills. * Planning and Co-ordination skills * Experience with project management * Experience and desire to work in a management ...

SonSoft

Network Architecture

Manhattan, NY · On-site

$71.50 - $95.75/hr

... NICE IEX work force management • Analytical and Communication skills • Planning and Co-ordination skills • Experience with project management • Experience and desire to work in a management ...

IEX Group

Senior Software Engineer

New York, NY · On-site

$200K - $250K/yr

Senior Software Engineer About IEX At IEX, we're passionate about building technology that moves ... Nice-to-haves: * Java experience * KDB+ experience * Knowledge of Python, Shell or other scripting ...

IEX Group

Senior Software Engineer

New York, NY

$200K - $250K/yr

Senior Software Engineer About IEX At IEX, we're passionate about building technology that moves ... Nice-to-haves: * Java experience * KDB+ experience * Knowledge of Python, Shell or other scripting ...

NICE

Senior Customer Success Manager

This individual acts as a trusted advisor to a portfolio of accounts, driving meaningful adoption of NiCE's Workforce Engagement Management suite, including IEX WFM, CXone WFM, Employee Engagement ...

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Nice Iex information

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$43K

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$63.5K

How much do nice iex jobs pay per year?

As of Jun 24, 2026, the average yearly pay for nice iex in the United States is $52,014.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a NICE IEX Workforce Management Specialist, and why are they important?

To thrive as a NICE IEX Workforce Management Specialist, you need expertise in workforce planning, scheduling, and analytics, typically supported by experience in contact center operations or a related field. Proficiency with NICE IEX software, data analysis tools, and reporting systems is essential, and certifications in workforce management software can be advantageous. Strong problem-solving, attention to detail, and communication skills help you collaborate with team members and optimize staffing solutions. These competencies are crucial to ensuring efficient workforce utilization, improved customer service, and cost-effective operations.

How does a professional working with NICE IEX typically collaborate with other departments to optimize workforce management?

Professionals using NICE IEX Workforce Management often work closely with operations, human resources, and IT teams to ensure accurate forecasting, scheduling, and real-time adjustments. Collaboration involves gathering input on staffing needs, communicating schedule changes, and integrating data from various sources to enhance workforce efficiency. Regular meetings and shared dashboards are common, helping align staffing strategies with business objectives and ensuring optimal service levels across the organization.

What are Nice IEX and what do they do?

Nice IEX is a workforce management (WFM) software solution designed primarily for contact centers. It helps organizations forecast call volumes, schedule staff, manage adherence, and optimize workforce efficiency. The platform automates scheduling, tracks real-time employee performance, and supports reporting and analytics, enabling managers to make data-driven decisions. Overall, Nice IEX aims to improve productivity, customer service, and operational efficiency within organizations.

What is the difference between Nice Iex vs Nice Iex?

AspectNice IexNice Iex
Required CertificationsTypically requires certifications in network security or cybersecurityTypically requires certifications in network security or cybersecurity
Work EnvironmentWorks in security operations centers, IT departments, or cybersecurity firmsWorks in security operations centers, IT departments, or cybersecurity firms
Industry UsageCommonly employed in cybersecurity and network security industriesCommonly employed in cybersecurity and network security industries
Job FocusFocuses on security monitoring, incident response, and threat analysisFocuses on security monitoring, incident response, and threat analysis

Both roles involve cybersecurity tasks, requiring similar certifications and working in comparable environments. The primary difference may lie in specific company terminology or regional job titles, but generally, Nice Iex and Nice Iex refer to the same or very similar cybersecurity positions.

What is a Nice Iex job?

A NICE IEX job typically involves managing and optimizing workforce management (WFM) software used in call centers to forecast, schedule, and track agent performance. Professionals in this role work with NICE IEX Workforce Management, ensuring efficient staffing, adherence, and operational efficiency. They analyze historical data, create schedules, and adjust workforce plans to meet service level goals. This role is crucial for improving productivity, reducing costs, and enhancing customer service within contact centers.

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Nice Iex jobs near you
LiveVox NICE Contact Developer

LiveVox NICE Contact Developer

AceStack LLC

Murphy, TX • On-site

Other

Posted 22 days ago

Job description

Job Title: LiveVox NICE Contact Developer
Location - Plano, TX
FTE Only
Job Summary
• 6-8 year exp. in Livevox/NICE In Contact development
• Call Center experience in NICE InContact with hands-on in Studio Scripting.(Omni channel scripting)
• Strong knowledge on Nice Personal Contact Dialer.
• Strong knowledge on NICE IEX .
• Strong knowledge on Nice Quality Management
• LiveVox dialer /Smart Reach hands-on with scripting
• Good knowledge on API GW; Elastic Stack (ELK) ; Snowflake integration.
• Good knowledge on AWS ; Kafka and hands-on on AWS services such as EKS ,EC2 , Lambda and Kafka configuration knowledge.
• Should have knowledge on salesforce call center components ( SSO configuration/SailPoint profiling /Omnichannel /call center setup /SF managed packages/Softphone integration with NICE; LiveVox switches)
• Understanding of the Studio Scripting
• Experience working with Kafka.
• Experience Nice Personal Contact Dialer.
• Experience in NICE IEX
• Knowledge in CI/CD Tools and DevOps pipeline
• Must come to office 3-4 days and be in office for client interview.
• Excellent Communication and Writing skills
• Ability to adapt and handle frequent changes to processes and requirements
• Co-ordinate with multiple teams and be cross-functional
AceStack logo

About AceStack

Sourced by ZipRecruiter

AceStack is a global IT consulting & Staffing agency. We deal in Health care (Nursing, Allied, Clinical/Non-clinical) Staffing, Engineering Staffing & I.T. Staffing. Founded in 2017 in New Jersey, AceStack has reported consistent growth and profit every year and carries zero debt. AceStack consultants are placed across USA, Canada, Mexico, and Asia. In addition to our headquarters in New Jersey – USA, we also have offices in Canada, Noida, and Ahmedabad. AceStack’s exceptionally high-touch service keeps our clients satisfied and our Consultants/Travelers engaged. We believe in investing in our Consultants/Clients in a variety of ways. We employ AceStack ambassador who helps guide Consultants through the on-boarding process and ensure the transition into their new role with our Client is seamless. We also have dedicated Consultant care representatives located throughout our organization who provide the same level of attention throughout our Consultant’s tenure. Due to this level of attention and care, AceStack enjoys not only one of the highest retention rates in the staffing industry but also one of the highest redeployment rates in the industry.

Company size

51 - 200 Employees

Headquarters location

NJ, US

Year founded

2017

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