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Nice Iex Jobs (NOW HIRING)

NICE

Senior Customer Success Manager

This individual acts as a trusted advisor to a portfolio of accounts, driving meaningful adoption of NiCE's Workforce Engagement Management suite, including IEX WFM, CXone WFM, Employee Engagement ...

NICE

OR · On-site

This individual acts as a trusted advisor to a portfolio of accounts, driving meaningful adoption of NiCE's Workforce Engagement Management suite, including IEX WFM, CXone WFM, Employee Engagement ...

Grainger Businesses

CSC Planning Analyst

Tempe, AZ · Hybrid

$27.50 - $45.82/hr

Bachelor's Degree or 4 years of equivalent business experience. * 3+ years' experience with workforce optimization software (e.g., NICE IEX, Verint Impact 360, IEX), and ACD technology (e.g., Gensys ...

Grainger Businesses

CSC Planning Analyst

Lake Forest, IL · Hybrid

$27.50 - $45.82/hr

Bachelor's Degree or 4 years of equivalent business experience. * 3+ years' experience with workforce optimization software (e.g., NICE IEX, Verint Impact 360, IEX), and ACD technology (e.g., Gensys ...

Grainger Businesses

CSC Planning Analyst

Tempe, AZ · Hybrid

$27.50 - $45.82/hr

Bachelor's Degree or 4 years of equivalent business experience. * 3+ years' experience with workforce optimization software (e.g., NICE IEX, Verint Impact 360, IEX), and ACD technology (e.g., Gensys ...

Grainger Businesses

CSC Planning Analyst

Tempe, AZ · On-site

$27.50 - $45.82/hr

Bachelor's Degree or 4 years of equivalent business experience. * 3+ years' experience with workforce optimization software (e.g., NICE IEX, Verint Impact 360, IEX), and ACD technology (e.g., Gensys ...

Grainger Businesses

CSC Planning Analyst

Janesville, WI · Hybrid

$27.50 - $45.82/hr

Bachelor's Degree or 4 years of equivalent business experience. * 3+ years' experience with workforce optimization software (e.g., NICE IEX, Verint Impact 360, IEX), and ACD technology (e.g., Gensys ...

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How much do nice iex jobs pay per year?

As of Jun 24, 2026, the average yearly pay for nice iex in the United States is $52,014.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a NICE IEX Workforce Management Specialist, and why are they important?

To thrive as a NICE IEX Workforce Management Specialist, you need expertise in workforce planning, scheduling, and analytics, typically supported by experience in contact center operations or a related field. Proficiency with NICE IEX software, data analysis tools, and reporting systems is essential, and certifications in workforce management software can be advantageous. Strong problem-solving, attention to detail, and communication skills help you collaborate with team members and optimize staffing solutions. These competencies are crucial to ensuring efficient workforce utilization, improved customer service, and cost-effective operations.

How does a professional working with NICE IEX typically collaborate with other departments to optimize workforce management?

Professionals using NICE IEX Workforce Management often work closely with operations, human resources, and IT teams to ensure accurate forecasting, scheduling, and real-time adjustments. Collaboration involves gathering input on staffing needs, communicating schedule changes, and integrating data from various sources to enhance workforce efficiency. Regular meetings and shared dashboards are common, helping align staffing strategies with business objectives and ensuring optimal service levels across the organization.

What are Nice IEX and what do they do?

Nice IEX is a workforce management (WFM) software solution designed primarily for contact centers. It helps organizations forecast call volumes, schedule staff, manage adherence, and optimize workforce efficiency. The platform automates scheduling, tracks real-time employee performance, and supports reporting and analytics, enabling managers to make data-driven decisions. Overall, Nice IEX aims to improve productivity, customer service, and operational efficiency within organizations.

What is the difference between Nice Iex vs Nice Iex?

AspectNice IexNice Iex
Required CertificationsTypically requires certifications in network security or cybersecurityTypically requires certifications in network security or cybersecurity
Work EnvironmentWorks in security operations centers, IT departments, or cybersecurity firmsWorks in security operations centers, IT departments, or cybersecurity firms
Industry UsageCommonly employed in cybersecurity and network security industriesCommonly employed in cybersecurity and network security industries
Job FocusFocuses on security monitoring, incident response, and threat analysisFocuses on security monitoring, incident response, and threat analysis

Both roles involve cybersecurity tasks, requiring similar certifications and working in comparable environments. The primary difference may lie in specific company terminology or regional job titles, but generally, Nice Iex and Nice Iex refer to the same or very similar cybersecurity positions.

What is a Nice Iex job?

A NICE IEX job typically involves managing and optimizing workforce management (WFM) software used in call centers to forecast, schedule, and track agent performance. Professionals in this role work with NICE IEX Workforce Management, ensuring efficient staffing, adherence, and operational efficiency. They analyze historical data, create schedules, and adjust workforce plans to meet service level goals. This role is crucial for improving productivity, reducing costs, and enhancing customer service within contact centers.

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Senior Customer Success Manager

Senior Customer Success Manager

NICE

Remote

Full-time

Posted 15 days ago

Job description

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
About the Role
The Senior Solution Adoption CSM is a specialist post-sales role within the WEM Solution Adoption practice. This individual acts as a trusted advisor to a portfolio of accounts, driving meaningful adoption of NiCE's Workforce Engagement Management suite, including IEX WFM, CXone WFM, Employee Engagement Manager (EEM), and Enhanced Strategic Planner (ESP), and translating license value into measurable operational outcomes for clients.
Working closely with Technical Account Managers (TAMs), Product, and internal stakeholders, the Senior Solution Adoption CSM develops and executes structured adoption programs, identifies risk, and ensures clients are maximizing the capabilities of their WEM investment across forecasting, scheduling, real-time management, adherence, and employee self-service workflows.
Key Responsibilities
Solution Adoption & Client Engagement
  • Own a portfolio of WEM accounts (IEX WFM, CXone WFM, EEM, ESP) and drive structured adoption programs aligned to each client's operational goals.
  • Develop and maintain Solution Adoption Plans (SAPs) that track feature utilization, identify gaps, and define measurable success milestones.
  • Lead regular cadences, including QBRs and adoption reviews, to assess progress, surface risk, and communicate value to client stakeholders.
  • Serve as a subject matter expert across WFM and EEM workflows, including scheduling optimization, intraday management, adherence monitoring, and employee self-scheduling.
  • Identify expansion and upsell opportunities by aligning underutilized product capabilities to client pain points.

TAM & Internal Collaboration
  • Partner with the TAM community as a center-of-excellence resource, providing enablement, escalation support, and best-practice guidance on WEM account management.
  • Contribute to TAM enablement programs, developing playbooks, training materials, and account frameworks that scale adoption knowledge across the team.
  • Collaborate with Product, Support, and Professional Services teams to resolve adoption blockers, share client feedback, and influence roadmap priorities.
  • Support onboarding and handover processes to ensure smooth account transitions and consistent adoption methodology.

Reporting & Operational Rigor
  • Maintain accurate account health records and adoption metrics within agreed tools and tracking frameworks.
  • Produce client-facing deliverables including adoption roadmaps, executive briefings, and strategic recommendations.
  • Flag at-risk accounts early and coordinate internal response plans in alignment with the VP and wider CS leadership.
  • Contribute to billing and entitlement oversight processes, ensuring account data integrity and escalation of anomalies where applicable.

What Success Looks Like
  • Clients within your portfolio demonstrate measurable improvement in WEM product utilization over time.
  • SAPs are current, actionable, and referenced in every client cadence.
  • TAMs supported by you feel equipped and confident to manage WFM/EEM accounts with reduced escalation dependency.
  • Renewals and expansions within your portfolio are supported by clear evidence of value delivered.
  • You are recognized internally as a WEM subject matter expert and a collaborative team member.

Required Qualifications
Experience
  • 5+ years in a Customer Success, Solution Consulting, or WFM/WEM-adjacent role within a SaaS or contact center technology environment.
  • Hands-on experience with IEX WFM, CXone WFM, EEM, or ESP, or comparable enterprise WFM platforms.
  • Demonstrated ability to manage a portfolio of complex enterprise accounts with multiple stakeholders.
  • Track record of building and executing structured adoption or engagement programs at scale.

Skills & Competencies
  • Deep understanding of contact center operations: forecasting, scheduling, real-time management, adherence, and intraday workflows.
  • Strong consultative and communication skills, able to present to both operational users and senior leadership.
  • Highly organized with experience managing multiple competing priorities across a large account portfolio.
  • Comfortable producing professional client-facing deliverables including decks, roadmaps, and recommendations documentation.
  • Collaborative mindset with the ability to influence without authority across TAM, Product, and Support communities.

Preferred
  • Experience in a solution adoption, enablement, or value consulting capacity within a WEM or CCaaS vendor.
  • Familiarity with NiCE CXone platform architecture and the broader WEM product ecosystem.
  • Experience contributing to or leading internal enablement programs for CS or TAM teams.
  • Proficiency with CRM/CS tooling and adoption tracking frameworks.

About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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