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Nice Iex Jobs (NOW HIRING)

Grainger Businesses

CSC Planning Analyst

Tempe, AZ · Hybrid

$27.50 - $45.82/hr

Bachelor's Degree or 4 years of equivalent business experience. * 3+ years' experience with workforce optimization software (e.g., NICE IEX, Verint Impact 360, IEX), and ACD technology (e.g., Gensys ...

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How much do nice iex jobs pay per year?

As of Jun 25, 2026, the average yearly pay for nice iex in the United States is $52,014.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a NICE IEX Workforce Management Specialist, and why are they important?

To thrive as a NICE IEX Workforce Management Specialist, you need expertise in workforce planning, scheduling, and analytics, typically supported by experience in contact center operations or a related field. Proficiency with NICE IEX software, data analysis tools, and reporting systems is essential, and certifications in workforce management software can be advantageous. Strong problem-solving, attention to detail, and communication skills help you collaborate with team members and optimize staffing solutions. These competencies are crucial to ensuring efficient workforce utilization, improved customer service, and cost-effective operations.

How does a professional working with NICE IEX typically collaborate with other departments to optimize workforce management?

Professionals using NICE IEX Workforce Management often work closely with operations, human resources, and IT teams to ensure accurate forecasting, scheduling, and real-time adjustments. Collaboration involves gathering input on staffing needs, communicating schedule changes, and integrating data from various sources to enhance workforce efficiency. Regular meetings and shared dashboards are common, helping align staffing strategies with business objectives and ensuring optimal service levels across the organization.

What are Nice IEX and what do they do?

Nice IEX is a workforce management (WFM) software solution designed primarily for contact centers. It helps organizations forecast call volumes, schedule staff, manage adherence, and optimize workforce efficiency. The platform automates scheduling, tracks real-time employee performance, and supports reporting and analytics, enabling managers to make data-driven decisions. Overall, Nice IEX aims to improve productivity, customer service, and operational efficiency within organizations.

What is the difference between Nice Iex vs Nice Iex?

AspectNice IexNice Iex
Required CertificationsTypically requires certifications in network security or cybersecurityTypically requires certifications in network security or cybersecurity
Work EnvironmentWorks in security operations centers, IT departments, or cybersecurity firmsWorks in security operations centers, IT departments, or cybersecurity firms
Industry UsageCommonly employed in cybersecurity and network security industriesCommonly employed in cybersecurity and network security industries
Job FocusFocuses on security monitoring, incident response, and threat analysisFocuses on security monitoring, incident response, and threat analysis

Both roles involve cybersecurity tasks, requiring similar certifications and working in comparable environments. The primary difference may lie in specific company terminology or regional job titles, but generally, Nice Iex and Nice Iex refer to the same or very similar cybersecurity positions.

What is a Nice Iex job?

A NICE IEX job typically involves managing and optimizing workforce management (WFM) software used in call centers to forecast, schedule, and track agent performance. Professionals in this role work with NICE IEX Workforce Management, ensuring efficient staffing, adherence, and operational efficiency. They analyze historical data, create schedules, and adjust workforce plans to meet service level goals. This role is crucial for improving productivity, reducing costs, and enhancing customer service within contact centers.

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Nice Iex jobs near you
Manager, Workforce Optimization

Manager, Workforce Optimization

Berkshire Hathaway GUARD Insurance Companies

Conshohocken, PA • On-site

$75K - $120K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Overview
Good Things Start Here.
Good things are happening at Berkshire Hathaway GUARD Insurance Companies-an A+ (Superior) rated, nationwide Property & Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, long-term careers.
Good Things You Can Count On.
  • Hybrid schedule: 2 days remote / 3 in-office
  • Predictable hours (no nights, weekends, or holidays)
  • Competitive pay + generous PTO
  • Medical, dental & vision starting day one
  • 401(k), tuition reimbursement & longevity bonuses

Responsibilities
At GUARD, we are currently looking for a strategic and analytical leader to serve as Manager, Workforce Optimization. In this role, you will lead workforce planning, forecasting, scheduling, real-time performance management, process improvement, and business intelligence reporting to optimize service delivery, operational efficiency, and resource utilization.
You will partner closely with Operations, HR, Training, and other cross-functional stakeholders to deliver actionable insights, strengthen decision support, and drive continuous improvement across the organization.
What You'll Do
Workforce Planning & Forecasting
  • Build short- and long-term staffing forecasts based on call volume, workload, and business needs
  • Use historical data to improve forecast accuracy and staffing levels
  • Partner with Operations leaders to plan for seasonal trends and changing demand

Scheduling & Staffing
  • Create and manage schedules to meet service levels and control staffing costs
  • Adjust staffing throughout the day based on volume, attendance, and performance
  • Ensure schedules follow labor laws and company policies

Real-Time Monitoring
  • Oversee real-time performance, schedule adherence, and service levels
  • Make staffing adjustments during the day (e.g., volume changes, absences, system issues)
  • Provide clear updates and recommendations to Operations leaders

Reporting & Continuous Improvement
  • Track and report on forecast accuracy, staffing levels, and team performance
  • Build and maintain dashboards and reports for leadership
  • Identify inefficiencies and work with teams to improve processes

Team Leadership & Coordination
  • Manage and develop a team focused on workforce planning and reporting
  • Work with HR, Training, and Operations on hiring plans and onboarding
  • Coordinate staffing needs across departments

Qualifications
Required:
  • Bachelor's degree in Business, Operations Management, Mathematics, or a related field (or equivalent experience).
  • 5+ years of progressive leadership experience in workforce management, operations analytics, process improvement, or business intelligence reporting within a contact center or similarly complex service environment, including at least 2 years in a supervisory or managerial capacity.
  • Experience in an omnichannel contact center environment.
  • Working knowledge of SQL, Power BI, Tableau, or similar business intelligence tools to support reporting strategy, data analysis, and executive visibility.
  • Familiarity with CRM or telephony systems (e.g., RingCentral, NICE, etc.).
  • Knowledge of process improvement methodologies, such as Lean or Six Sigma, and their application to operational efficiency, workflow optimization, and service performance.
  • Strong problem-solving and analytical skills, with the ability to turn data into clear, useful insights
  • Demonstrated experience leveraging workforce management platforms (e.g., NICE IEX, CXOne, Verint, Genesys, Aspect, or equivalent) to support planning, staffing, and operational performance management.
  • Experience reviewing data and explaining key takeaways to support business decisions
  • Clear communication skills and the ability to work well with different teams
  • Advanced skills in Excel and experience using reporting or data tools

Preferred:
  • Experience supporting insurance service operations.

*Applicants must be authorized to work in the U.S. without current or future sponsorship needs*
Salary Range
$75,000-$120,000
In accordance with applicable pay transparency laws, the above range represents a good-faith estimate. Final compensation will be determined based on factors such as experience, credentials, geographic location, and other considerations permitted by law.
This role may be based out of any of our office locations, including:
New York, NY; Parsippany, NJ; Conshohocken, PA; Wilkes-Barre, PA; Alpharetta, GA; Rosemont, IL; Plano, TX; and Scottsdale, AZ
The successful candidate is expected to work in one of our offices 3 days per week and also be available for travel as required.

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